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Hotel Santo Domingo

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Hotel Santo Domingo

locationGran Via, Madrid

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About Hotel Santo DomingoAbout Hotel Santo Domingo

Location

The hotel is located in the heart of Madrid, only a 3-minute walk from Gran Via and the city’s main commercial area with numerous bars, restaurants and shops. Puerta del Sol is only 15 minutes’ walk away and the hotel offers easy access to the famous Royal Palace and to the Sabatini Gardens. Madrid Barajas Airport is about 12 km from the hotel.

Facility

The hotel has 80 double rooms, which are located on 7 storeys and are reachable by lift. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and photocopier is available. Those who don't want to neglect day-to-day business can make use of the secretarial service.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including a spa and a solarium. Additional leisure activities include live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant with air conditioning, a dining room, a breakfast room, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Santo Domingo Amenities at Hotel Santo Domingo

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

729

Very Good

1327

Average

778

Poor

391

Terrible

340

Recent Reviews: 3565

  • User:Jessica B

    Trip type: Family

    it's not worth the price

    rating03 Mar 2026

    The room wasn't particularly well-maintained. The bathroom was terrible. The bathroom fan was broken from day one. We reported it to reception on the second day. The shower glass was cracked, the wall was moldy, the shower buttons were broken, and the drain was broken. For a 4-star hotel, it's not good. Breakfast: the minimum was there. No waitress ever asked us on the 3rd morning if we wanted something hot, like cappuccino, etc. Perhaps it wasn't provided. Only vending machines for drinks. I repeat, we're talking about a 4-star hotel; I expect a different service. I work in a hotel too. The reception staff was polite, smiling, and kind Comunicacion Inhala Hotel Garden, Marketing at Inhala Hotel Garden, responded to this review Dear Jessica,Thank you for your feedback. We are sincerely sorry that your stay did not meet the 4-star standards we strive for. We have noted your comments regarding the bathroom maintenance and the breakfast service to address them with our teams immediately. We are glad to hear you enjoyed the service from our reception staff, and we appreciate your honesty as a fellow hotelier. We hope to have the opportunity to welcome you back and provide the high-quality experience you expect and deserve.Best regards,Inhala Hotel Garden

  • User:Martin Almo E

    Trip type: Family

    Mold in the bathroom and a very noicy brealfast area.

    rating03 Feb 2026

    Mold in the bathroom.The breakfast area had an extremely noice toaster with an constant sqweeky sound as well as theu tried to deafen the toaster sound with som bad and way too loud bird sounds over the speakers. Comunicacion Inhala Hotel Garden, Marketing at Inhala Hotel Garden, responded to this review Dear Martin, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet the expectations of comfort and serenity we strive to provide.Regarding the bathroom, we have shared your comments with our housekeeping and maintenance teams to take immediate action. We maintain high standards of cleanliness, and we regret that we missed the mark in your room.On another note, we are sorry to hear that the breakfast atmosphere was not to your liking. We use natural soundscapes, such as birdsong, to complement our "Hotel Garden" concept and create a relaxing environment. However, it is clear that in this instance, it resulted in an unpleasant experience. We are already looking into the maintenance of the equipment and adjusting the volume of our ambient audio to ensure it remains a soothing backdrop rather than a distraction.We are a project in constant evolution, and your feedback is essential for us to improve. We would love the opportunity to welcome you back in the future and show you the true "Inhala" experience.Sincerely,Inhala Hotel Garden

  • User:bijayamatya

    Trip type: Solo travel

    Avoid room with the Pillars

    rating23 Jan 2026

    Hotel with good location, but some rooms have pillars in the rooms making it inconvenient to move around. They have good rooftop garden. Comunicacion Inhala Hotel Garden, Marketing at Inhala Hotel Garden, responded to this review Dear Guest, Thank you for your feedback. We are delighted that you enjoyed our prime location, our inviting rooftop terrace, and our spectacular hanging garden, which we take great pride in.Regarding your comments on the room layout, we appreciate the input. For your future stays, our team would be more than happy to guide and assist you to ensure you book a room that fully meets your expectations.We look forward to welcoming you back soon,The Inhala Hotel Garden Team

  • User:Mirian A

    Trip type: Family

    Lousy

    rating28 Dec 2025

    We were charged twice for breakfast as they had not registered our payment in their system. Could hardly sleep at night due to constant noise from the street. Comunicacion Inhala Hotel Garden, Marketing at Inhala Hotel Garden, responded to this review Dear Miriana,Thank you for sharing your experience with us. We are truly sorry for the inconvenience you encountered during your stay regarding the breakfast charge.What you describe does not reflect the seamless and attentive service we aim to provide at Inhala Hotel Garden. Our team is dedicated to ensuring that every aspect of a guest’s visit is handled accurately and with care.We appreciate you bringing this to our attention and value the opportunity to learn from your feedback. We hope to have the chance to welcome you back for a visit that meets the high standards you expect and deserve.Kind regards,Inhala Hotel Garden Team

  • User:OnAir42570213403

    Trip type: Family

    FILTHY. DIRTY

    rating17 Dec 2025

    Terrible. We came into the room and there was a rock on the floor makeup stains on the carpet mold in the bathroom and scratches on the wall Comunicacion Inhala Hotel Garden, Marketing at Inhala Hotel Garden, responded to this review Dear guest,Thank you for bringing these matters to our attention. We are deeply sorry to hear that the condition of your room did not meet our usual cleanliness standards. This is certainly not the experience we want for our guests.We truly wish we had been informed of these issues during your stay, as it would have allowed us to take immediate action to resolve the situation and ensure you had a fully satisfactory experience with us.Please be assured that your feedback has been shared immediately with our Housekeeping and Maintenance managers to address the specific issues you mentioned to ensure this does not happen again.We would appreciate the opportunity to make things right. Please feel free to contact us directly at [Email/Phone Number] so we can discuss your stay further.Sincerely,Inhala Hotel Garden

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