Hotel Na Taconera Sport & Relax

Recent Reviews: 326

• User:Passenger63862136418

  Trip type: Couples

  Cockroach experience

  10 Sept 2025

  We stayed at the hotel with my fiancé between 15/08/2025 and 22/08/2025. Overall, this could have been a good experience, but unfortunately one night we woke up to the shocking situation of a cockroach crawling on my partner. We were given a new room that night, which we could eventually keep, but when we asked the reception the next morning about possible compensation, the staff member reacted almost indignantly, as if it were completely normal to wake up to such a thing. I understand that the climate is hot and humid, but when you pay more than €1,200 for a holiday and receive this kind of treatment, it feels disappointing. This left a very negative impression and completely overshadowed our stay. Reviews Na Taconera , Dueño at Hotel Na Taconera, responded to this review Thank you very much for sharing your feedback with us. We are truly sorry for the unpleasant experience you encountered during your stay. We completely understand how uncomfortable and disappointing such a situation can be, especially during a holiday.Please allow us to clarify that the insect you found was not a cockroach but a mole cricket, a harmless species that can occasionally enter from the garden areas when windows are open, as our hotel is surrounded by nature. Even so, we sincerely regret the disturbance it caused you and your partner that night.We are pleased that our team was able to promptly provide you with a new room to continue your stay more comfortably. Kindest regards,Team Hotel Na Taconera Sport&Relax

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• User:jeanphilipped152

  Trip type: Family

  Major issue at this establishment

  24 Aug 2025

  We are forced to take off two star due to a major issue at this establishment — a serious downside, especially for a place that claims to be focused on sports. The issue lies with the coach in charge of the gym. His lack of manners and basic politeness is simply incomprehensible, and something I’ve never experienced before in a four-star hotel. Put simply, he never greets hotel guests, never smiles, and his attitude is completely unacceptable, clearly ruining the customer experience at the gym.What’s worse is that his behavior is entirely different with Spanish members — he rolls out the red carpet for them and reserves about 70% of the gym space for their use. To make matters worse, he works out himself during his shift, using the already limited machines. And the final straw: we saw him dining at the guest buffet at 8 p.m. — the ultimate insult. Who is he to receive such privileges despite his incompetence? Is he the son of a local politician who needed a job?All other services at the hotel are excellent: the housekeeping staff, the buffet manager, the reception team, and Mr. Paco… But this coach should have been fired long ago! He should make room for someone who actually wants to work and who understands what it means to work in a four-star hotel.We’ve stayed at this hotel four times already, spending over €10,000 in total, but honestly, due to the atmosphere in the gym, we’re no longer sure we’ll return… Reviews Na Taconera , Dueño at Hotel Na Taconera, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback and for your loyalty in staying with us on several occasions. We are sincerely sorry to read about your experience at the gym and the inappropriate behavior you encountered from our coach. This is far below the standards of courtesy and professionalism we expect from our team and the welcoming environment we strive to provide to all our guests, regardless of nationality.Please rest assured that your comments have been shared with our management team, and this situation is being addressed with the utmost seriousness to ensure it does not happen again. We value your loyalty and the trust you have placed in us over the years, and we deeply regret that this incident has made you reconsider your return.We truly appreciate your kind words for our reception team, housekeeping staff, Mr. Paco, and the buffet team. It means a lot to us, and we hope you will allow us another opportunity to restore your confidence in our hotel.Kind regards,Caterina

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• User:Lisa C

  Trip type:

  A lovely hotel for a solo traveler.

  11 Aug 2025

  This was my first solo trip and I really enjoyed it. I felt safe and secure at all times. The food was ok but would have like a cooked breakfast but overall it good.My room was lovely and the bathroom was very modern with a lovely shower.Hotel was nice and clean.The language barrier was difficult as nearly everyone spoke Spanish or German so English was tough, which felt a little isolating at times especially as I was travelling alone.5 minutes later walk to the beach and a 20 min bus ride into Cala Ratjada for €3 each way. €9 in a taxi each way.I would come back xx Reviews Na Taconera , Dueño at Hotel Na Taconera, responded to this review Thank you very much for your kind review and for choosing our hotel for your first solo trip. We are delighted to hear that you felt safe, secure, and enjoyed your stay with us. We are pleased you liked your room, the modern bathroom, and the cleanliness of the hotel.It is great to know that you enjoyed our convenient location, with the beach just a short walk away and easy transport to Cala Ratjada. We would be very happy to welcome you back in the future.Kind regards,CaterinaHotel Na Taconera Sport & Relax

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• User:281jon

  Trip type: Friends getaway

  20 Jul 2025

  Breakfast was fabulous. So much choice. Hotel was very clean. Not much English spoken but staff really tried to communicate. Very helpful. Reviews Na Taconera , Dueño at Hotel Na Taconera, responded to this review Thank you very much for your kind review. We are delighted to know you enjoyed our breakfast selection and found the hotel very clean.We truly appreciate your recognition of our staff’s efforts to communicate despite the language differences, and we are glad they were able to be helpful during your stay.We look forward to welcoming you back soon.Kind regards,CaterinaHotel Na Taconera Sport & Relax

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• User:Kerry S

  Trip type: Couples

  Extremely disappointed

  10 Jul 2025

  Don’t do it! Upon arrival we were basically lied to - we asked what time the gym opened (which actually was not at the hotel at all but across the road and down a hill) and we were told 9am when in fact it opens at 7.45 we then asked what time breakfast was - and again was told 9-10.30 very weird, but in fact was 7.30 -10.30 Before heading to the gym (where no water is available) we asked if we could get some from the breakfast room to be told no. There was no entertainment except one night of a Dj ! The relax pool and bar (down the road) had children screaming and bombing Into the pool. Not relaxing one bit. Our transfer didn’t come to collect us, which we paid for and then had to pay for a cab to take us to the airport. Our beach towels were not allowed to be changed and we had to have the same one for the week. This was not a cheap holiday by any means and does not deserve its star rating. I would not advise anyone to waste their money on this hotel. Last year I stayed at Hotel Serrano Palace and we ended up driving there every evening for some entertainment as our hotel had none. I was highly dissatisfied with the hotel staff except two people whom were extremely helpful. There were no coffee machines in the room which meant having to wait for the restaurant to open but to then be told you have to stay and eat you can’t just get a coffee. (In effect just one visit). There were some other niggly bits but feel it would be petty to mention them all. I feel I could have wasted my money elsewhere. Such a shame. (We are still awaiting the email to confirm that the hotel had to call us a taxi to the airport- I won’t hold my breath on that…). Reviews Na Taconera , Dueño at Hotel Na Taconera, responded to this review Dear Guest,We are truly sorry to read about your experience and that we did not meet your expectations during your stay with us. We sincerely apologize.Your comments have been shared with our management and relevant departments to review what happened and take immediate action to improve our communication and services.Please rest assured that our team will follow up regarding this situation.We hope you can give us another opportunity in the future to show you the high-quality experience that many of our guests enjoy and appreciate.Kind regards,The team at Hotel Na Taconera Sport & Relax

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