Mll Palma Bay Club Resort

Recent Reviews: 5101

• User:Joel D

  Trip type: Couples

  Honest Mixed Review

  05 Jun 2026

  We stayed at MLL Palma Bay Club Resort from 31 May and unfortunately our experience was disappointing overall.We booked this holiday based on the facilities and all-inclusive offering advertised and, in reality, much of what influenced our booking decision was either unavailable or significantly reduced.During our stay we found that multiple areas of the resort appeared closed or inaccessible. Several bars shown around the complex were not operating, including the pool bar, another bar near the second pool and additional facilities within the adjoining area. This effectively left one location across the complex for obtaining basic refreshments such as coffee and soft drinks, often requiring a long walk across the site.What made this more frustrating was that alternative coffee facilities shown around the complex required additional payment, which felt inconsistent with the all-inclusive experience we believed we had booked. To be clear, alcohol availability itself was not our concern — our concern was that ordinary refreshments and facilities appeared significantly reduced compared with expectations.The snack offering was particularly disappointing and not what we expected from an all-inclusive holiday. During our stay, what was available in the snack area consisted largely of fruit, basic sliced salami, cheese and bread provided in bags, with very limited variety or hot options. We appreciate snack availability may vary, but this did not reflect the standard or experience we reasonably expected when booking.Our room also had no functioning air conditioning. After raising this during our stay, an engineer attended at approximately 22:15 one evening and attempted repairs until around 22:30. We were initially offered a move to accommodation across the road but declined as it did not feel suitable for us. We were eventually moved to another room at around 23:00 simply to obtain working air conditioning.Whilst we appreciated that a solution was eventually found, having to pack, move rooms and settle into a different room late at night several days into a holiday is not something we expected and it took away from what should have been a relaxing break.Unfortunately, after moving rooms, we then encountered cockroaches within the accommodation.One particularly unpleasant incident happened in the bathroom when my fiancée unexpectedly stood on one. It was upsetting and genuinely distressing at the time — especially after already spending days dealing with unavailable facilities, poor food provision and then being moved rooms late at night just to obtain basic comfort. Instead of finally feeling settled after the room move, we were left feeling uncomfortable using the room and unable to properly relax afterwards.To add to the experience, following our return to the UK both adults in our party became unwell with gastrointestinal symptoms beginning before departure and continuing after returning home. We cannot confirm the cause and are not making assumptions, however we were the only two members of our household of five who travelled and ate at the resort, and the symptoms developed at almost the same time. Given everything else experienced during the stay, it unfortunately added to an already disappointing end to the holiday.To be fair, staff did eventually attempt to resolve the air conditioning issue and communication was polite throughout. However, for us the overall experience did not reflect the holiday that had been advertised or the all-inclusive experience we expected.We documented issues throughout the stay and raised them whilst still in resort.Overall, we left feeling disappointed and would not return.

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• User:Ray B

  Trip type: Couples

  Off season fabulous hotel.

  02 Mar 2026

  Having read some disparaging reviews we were a little concerned as to what we would find at the MLL Palma Bay. Our 10 day visit was lovely. The staff from reception to the chefs and bar... were very helpful and friendly. Our room was pleasant if in need of a bit of TLC regarding some aspects relating to wear and tear but it was super clean and comfortable. Noise ingress from the rooms next door was noticeable but generally ok. I had seen some rather damning reviews relating to the meals; comments that I believe based on our experience are not justified. The breakfast offer is extensive catering for those who like a cold buffet to those seeking a filling hot 'meal' with copious amounts of coffee and juices available. As for the lunch and evening meals there was a great range of salads and main courses which without fail offered up a tasty fish course, meat option(s) and sufficient for anyone seeking a vegetarian cuisine. Yes, despite being on a fully inclusive package we were offered and took the €3 per person per day to access unlimited beer and / or vino throughout the food service. That in my opinion was absolutely fine and more than acceptable. The staff at MLL Palma Bay should be commended on providing great service at a great price. The bus stop is only 100 metres from the hotel and provides a very regular service to Palma ( €2 per person ) from where you can take a coach, bus or train to visit places of interest throughout the island ( Alcudia was my favorite ). So, if you are looking for a value for money, good service hotel as a base to investigate the island or relax on the nearby beach you can't go much wrong with MLL Palma Bay. Thank you to the staff for seeking to and achieving making holidays / stays stress free, relaxing and enjoyable. Hotel Manager, Owner at MLL Palma Bay Club Resort, responded to this review Dear Guest,Thank you for taking the time to send us your rating.We are delighted that you appreciated the dedication of our team across all areas, from reception to culinary services. Your recognition of our extensive breakfast options and diverse lunch and evening meals is particularly heartening.We regret any disturbance you experienced from neighboring rooms. Please know that we continually assess room configurations to enhance comfort for all guests.Lastly, it is wonderful to hear that our convenient location and nearby beach provided a relaxing base for exploring the island. We trust the ease of access to Palma enriched your stay.We hope to have the opportunity to welcome you again soon.Best regards,MLL Palma Bay Resort

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• User:Voyager36324340628

  Trip type: Family

  Not great

  12 Nov 2025

  It was ok but not great. We were in the disabled area where the rooms were very near to alot of footfall for the restaurant and a pool table, yes pool is played at 1 am. Also, the cleaners saw fit to talk loudly about, whatever nonsense there were discussing from 7 am onwards. It's NOT all-inclusive. Hotel Manager, Owner at MLL Palma Bay Club Resort, responded to this review Dear Guest. Thank you for taking the time to give your opinion about your stay.We are sincerely sorry that some aspects of your stay did not meet your expectations.We regret the disturbances you experienced during your visit and understand how these can affect the quality of rest. Our team strives to maintain a peaceful environment throughout our resort, and we will review these matters with the relevant departments.Regarding our accommodation offerings, we appreciate you bringing this to our attention as we continuously work to enhance our guests' experiences.We hope we can see you again in the future. Kind regards,MLL Palma Bay Resort

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• User:Ali H

  Trip type: Solo travel

  I enjoyed my stay at this hotel.

  02 Nov 2025

  My rating for this hotel is very good. It was very clean, the food was great, and the staff were very friendly. I wasn't bothered by anything. I enjoyed my stay at this hotel and I might go back next year. Hotel Manager, Owner at MLL Palma Bay Club Resort, responded to this review Dear Alihp,We really appreciate this positive review about your stay.We are thrilled to hear about your enjoyable stay at MLL Palma Bay Club Resort.It makes us happy to know our team's warm service stood out during your visit. We take pride in maintaining spotless facilities and are delighted you appreciated our diverse culinary offerings. Our staff works diligently to create memorable experiences for every guest.We look forward to welcoming you back. Best wishes,MLL Palma Bay Resort

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• User:Kevin C

  Trip type: Family

  BEWARE….Elisa Palma Bay Mallorca

  02 Nov 2025

  Where to start……….make sure you take an iron as this MASSIVE hotel only has one travel iron for the whole hotel for over 200 rooms and staff don’t know the rates to hire ? Elisa the day time receptionist is absolutely one disgusting person very uninterested, unpleasant and unhelpful. Her attitude was disgraceful and was commented on by a few guests. If taking children then the food isn’t the best the variety is poor and is always cold hence microwaves at the end of food hall sums it up.Reported a broken door on the Wednesday and still waiting today ?? We’re back in the UK now and was reported to Elisa !!!The area isn’t quite pleasant is very locally residential and dark, women alone should take care. Won’t be back and won’t entertain Mallorca EVER again, If heading down by the beach call in to BAR- BEIR express the young girl in there was fantastic sorted the football on the big screen and even let us stream it to the tv direct when she couldn’t find the match Hotel Manager, Owner at MLL Palma Bay Club Resort, responded to this review Dear Kevin,Thank you for taking the time to share your feedback.We sincerely apologize that your experience at our resort fell short in certain aspects. While we maintain 24-hour reception services to address concerns, we regret any delay in resolving the maintenance issue you reported. Our culinary team typically receives positive feedback for our varied buffet options, and we'll review temperature control procedures to ensure consistency. Please know guest safety remains our priority, and we work closely with local authorities to maintain secure surroundings.We hope that we may have the occasion to welcome you back for an improved experience.Best regards,MLL Palma Bay Resort

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