Hostal Ciudad Jardin

Recent Reviews: 49

• User:Talara A

  Trip type: Family

  Horrible experience.

  02 Jan 2026

  Our room had flesh biting bugs Eric W. (Management ) Has refused to call, return my call or refund my money, even after I checked out.My daughter and I wrote reviews but, apparently they have been removed.

• User:Juanita P

  Trip type: Family

  A Great home away from home. Studio apartment hotel.

  25 Jan 2025

  This hotel is so nice and the customer service is great.The rooms are brand new with stainless steel appliances. A full kitchen with dishes and pots and pans.its like a studio apartment. The price is great also.This is or new home away from home.

• User:Mickey T

  Trip type: Family

  Enter at your own risk

  08 Dec 2023

  This hotel is in need of a serious renovation. The staff wasn’t to friendly. The room cleanliness is not up on my standards. There was signs of the last guest in my room. I will not be staying there ever again.

• User:tomandkarenk

  Trip type: Couples

  Horrible customer service

  24 Feb 2023

  On 2/23/23 we traveled an hour and a half to the Metro Detroit area to be closer to the hospital for my husband’s surgery the following day. It was a big surgery, he is unable to drive due to the nature of his injuries, and we wanted to be closer due to the Michigan roads and our early arrival time the next morning. We got there only to be told our room was double booked. No apologies were offered even as my husband came in on crutches unable to bare weight. The desk clerk wasn’t even apologetic or tried working with us. He simply shrugged his shoulders and said “we are double booked”. I would never recommend them and have posted this on my personal social media pages as well as told friends, family, and the hospital staff the same thing. ESA GM, General Manager at Southfield Stay, responded to this review Dear tomandkarenk, We are sorry for the inconvenience you had during your arrival. We also apologize for the behavior of our associate and thank you for informing us of this incident. We are looking into this matter. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Thank you for taking the time to leave this review; we wish your husband a speedy recovery. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

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• User:naurd2023

  Trip type:

  Apathetic hotel

  24 Feb 2023

  Don't expect to find good customer service here. My family member had a surgery at 5:30 AM in Southfield so we booked a hotel room here, and they proceeded to sell it to someone else without telling us, and we found out after driving two hours to get here. The man at the front desk was very unapologetic and could not even tell us sorry, and he offered no solutions and was overall very apathetic. Had to drive all the way back home. You might as well find a cheap motel rather than pay these prices for a room you won't even get. ESA GM, General Manager at Southfield Stay, responded to this review Dear naurd2023, Thank you for sharing your experience. We are sorry to read about your experience upon arrival. We also apologize for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We wish your family member a speedy recovery. We hope to have another opportunity to show you this was an isolated incident.Sincerely,Hotel Management

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