Globales Apartamentos Lord Nelson

Recent Reviews: 1224

• User:nataliagX5441DG

  Trip type: Family

  Fantastic service

  10 Jun 2026

  Well what can I say had the most amazing stay at hotel the service is excellent 👌 from the manager ismael to the amazing staff, norma in the kitchen fantastic ale , aco and jasmine ,fran on the bar to Laura who always smiling 😁 thank you all for such brilliant service and professional staff 5***** I will definitely be coming back 😘

• User:Anthony B

  Trip type: Family

  Lord nelson apartmentos menorca santa thomas

  07 Jun 2026

  We got here after a delayed 3 hour flight to find 1 person who could barely speak english and no tui rep. We then preceeded to the lifts as we were on the first floor to find the lift was broke and had to lug all our luggage up 2 flites of stairs to our room once in the room i went for a shower after a long day to find the shower water regulator was fluctuating between scalding hot and cold very fast thus burning myself quite bad. I then went into the kitchen to find no kettle but only a pan to boil water l then preceeded to the tv and switched it on only to find every channel was in spanish n spanish subtitles why we had a tv we couldnt watch was beyond me. I then went onto the balcony to get some fresh air and by this time it was dark. I couldnt see a thing on the balcony as the outside light was broke to my amazement and actualy dangerous as the bulb was broke and hanging down. I went to bed for the following day ready to speak to staff at reception about the issues. Next morning went straight to reception and explained the issues and was told they would be fixed that day after alot of language barrier talk. Went out around santa thomas and came bck at the end of the day to find nothing had been done re spoke with them and the tui rep caroline to find nothing was able to be done as they had no other rooms and the tui rep just didnt seem intrested at all and had attitude holiday was ruined through out the week as cleaning was extremely poor e.g no room swepted or towels changed we then found that if u wanted a coctail from the bar that was separate from the all inclusive u had to pay by card as they didnt take cash this was never mentioned in the brochure ghastly hotel wont be going bck Globales Quality Manager, General Manager at Globales Apartamentos Lord Nelson, responded to this review Dear Anthony,Thank you for sharing your experience with us. We are sorry to hear that there were many aspects of your stay that did not met your expectations. As you can understand, this is not the type of service we typically offer to our guests. We will take note of your comments and continue to improve in order to provide excellent service to our customers.We hope you had a lovely trip back home!Best regards,Globales Quality Manager

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• User:Ian M

  Trip type: Couples

  Not impressed

  06 Jun 2026

  To start with, area looks good, apartments looked good. Then, one person on reception, why ? When multi parties trying to check in and snaking out the door into the heat. 45 minutes to check in, recommend get more people on.Room 1 - walked through door to be met with a bad smell of mould which got worse when AC on. Wife and I got 3 hours sleep that night, smell was overwhelming and I would deemed dangerous for someone with breathing difficulties. We got moved next day.Room 2 - still smelt damp but nowhere near first room so stuck with it. Reported couple of minor issues such as bathroom tap not secure, extractor fan not working and remote on tv nit working. None fixed by time left.Food - good choices and well prepared by Francisco and his team. It's not a TUI platinum so remember that.Drinks - mahou beer, standard for Menorca. Spirits not named but okay and usual pop varieties. No bottles of water which seems strange, just on tap, so take a water bottle. Bar staff and dining room staff very nice and smiley. Big shout to Catalina, Judith, Laura and Christian. Pool Area - maybe we picked right week but no sunbeds hogging, few spare. Although the usual british trait of towel down at 8am, out till afternoon, was in force 😂Beach - close by, sandy and loads of room. Sunbed people had no permit so not there when we're. Sea is fantastic, nice and shallow so okay for kids. Only saw one jellyfish. Overall, apartments need some serious work doing on them, both internally and externally. Get a second Bar near entertainment area save a trek.Staff, on the whole, good but if I hear " I need to speak with my manager " one more time I'll scream.Will we come back to here .... errrrr no, it didn't make us want to and there are better alternatives nearby. Globales Quality Manager, General Manager at Globales Apartamentos Lord Nelson, responded to this review Dear Ian,thank you for your visit.We really appreciate your comment “staff very nice and smiley”.They will be glad to read you words and to know that you found food with good choices and well prepared. Our menus are designed to cater to a wide range of tastes.On the other hand, we regret the issue with the room. Our hotel maintain a consistent cleaning schedule and all spaces are inspected on a daily basis. We do hope that the room change that was offered to you was better and you could enjoy the rest of your time in Santo Tomás and the beach close by.We will keep working every day with the willingness to meet all guest's expectations.Kind regards.

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• User:Fiona M

  Trip type: Couples

  Come again?

  06 Jun 2026

  Where to start with our stay at Globales apartments Lord Nelson...at the beginning. We arrived at the hotel at 7:05pm., along with 9 other parties of people varying between 2 and 7 in each group. What a nightmare at reception, 1 pleasant but not especially speedy young lady. We were halfway in the line, queueing outside. It took 40 mins to process us. Knowing how many people were to arrive, why did no-one have the foresight to think of having 2 receptionists at that time.We were then directed to a room, which had seen better days and had a distinctive smell. We went straight to tea, came back and put the air con on and within seconds the smell of damp and mould was everywhere. The sheets on the bed felt slightly damp and if I could have gone home then I would have. After a dreadful night's sleep we went to reception, they could not help until the manager came, then that manager had to speak to his manager. We mentioned the damp to the rep at the welcome meeting, but she was completely uninterested. Her response lots of places in Menorca get damp and she smiled. What a lot of use! She was more bothered about selling trips and joining poolside at aqua fit/dance. Finally at 2pm we got another room, balcony obscured by a big tree, a tap on the sink virtually hanging off, a tv remote that wouldn't work even with new batteries and a defunct extractor. We mentioned these things to reception twice but nothing was mended during our stay. This room also had an odour, but not the same over powering damp. Over the week we spoke to several people, one family who had been under our old room, and they spoke of damp/mould in their rooms. Some had asked to be moved others surprisingly hadn't. Funny that as reception said no-one else had mentioned the smell.Luckily there were some good points. The weather was fantastic, the bar and restaurant staff were friendly and efficient and the animation guy was amazing. The food although plain and with limited choices was good quality and there was always plenty. The cleaning of the pool area was good, but I am not sure the rooms were cleaned well. The bed was made, but a dark hair stayed in the shower area all week (we are blonde), there was dust on the ledge above the bed and the balcony area was never cleaned as there was a flaky piece of plaster and plant pollen there throughout our stay. This is early in the season, why wasn't maintenance done over the winter when the hotel was closed?Would I come back here? The resort was quiet and the beach and sea were lovely. However due to this experience not only would I not come here but I would not stay at a Globales hotel again. This place is in dire need of refurbishment, the mould sorting and having a staff that clean competently and a maintenance crew who can cope with minor repairs. Globales Quality Manager, General Manager at Globales Apartamentos Lord Nelson, responded to this review Dear Fiona,Thank you for sharing your experience with us regarding your recent stay.We are sincerely sorry that your arrival and overall stay did not meet the standards we aim to provide. The issues you describe are clearly not the experience we want our guests to have.Our team is always ready to help, and we always address problems as quickly as possible.We are particularly concerned by your comments regarding the damp and mould, and the room cleanliness. While we are pleased to hear that found our bar and restaurant team friendly and efficient, appreciated the efforts of our animation staff, and enjoyed the quality of the food, we regret that the positive aspects were not enough to outweigh your stay.Please be assured that your comments will be forwarded to management for immediate review. Kind regards.

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• User:sshirley1

  Trip type: Family

  Serious Pool Safety Concerns and Inadequate Staff Response

  30 May 2026

  SummaryMy 8-year-old daughter was hospitalised with respiratory distress, which medical staff attributed to exposure to pool chemicals (chloramines). Other children were also affected. The response from hotel staff and TUI fell well below expectations in what was a serious medical emergency. However, the underlying cause of the incident has never been explained, and we remain concerned that it could happen again. The Incident:Monday 25th May 2026 around 2pm: I was dealing with my 6yo son around the pool loungers as he wanted a break from swimming. I turned around and saw my 8yo daughter walking towards me having just exited the pool from the shallow end ladders. She was crying and saying “Daddy, I don’t feel well”. I asked repeatedly what had happened and she kept saying that she didn’t know. She is a very good swimmer for her age but I asked if she’d belly flopped or inhaled lots of water and she said no before looking drowsy and her legs buckled. She then began vomiting and struggling to breathe. The lifeguard appeared, took hold of her and was gently patting her on the back while she was hunched forward in his arms. Thankfully, by this point my medically trained wife had returned to intervene and place my daughter in the proper recovery position as she was using her accessory muscles in her struggle for breath. I rushed into the hotel to find some napkins/wipes to clean up the vomit and saw a boy in the bar area vomiting also. On my way back I noticed a very strong smell of Chlorine coming from the pool. Other guests noticed this too and tried to raise this to the attention of the staff. Luckily there is a doctor across the road from the hotel who arrived and appeared to manage the situation and check my daughter's vitals. It was about 40 mins (I've been told) before the ambulance arrived. We were later informed that the ambulance may initially have been directed to the wrong location and a guest had to direct it from outside the Hotel. There was also confusion as the ambulance was not informed that it was a child who was in danger. Once they got to my daughter, her clothes were cut off to apply ECGs and she had an oxygen mask applied. Whilst this was happening I did not observe any staff actively assisting with the situation. I myself had to move the heavy umbrellas around to give my daughter shade from the sun and also had to shout over the staff to stop another boy who was about to jump in the pool. My daughter was led off in a stretcher and taken to the hospital in Mahon with my wife. The hotel manager approached me and asked for my room number. That was the entirety of the response and help I received from the Hotel that day.I took my son back to our room where I had to make sure I could contact my wife and send her all the documents the hospital/police were requesting etc. I couldn’t find the phone number for the TUI rep, Caroline, anywhere on the app so had to ask reception, where best they could do was give me her email. I emailed asking for her to ring me. In fairness she did at 16:16pm, saying she’d been in a conference all afternoon but would speak to me at 9am the following morning when she was scheduled to be at the hotel. I think other guests had alerted her to the incident earlier in the day too. I emailed her again at 7pm saying I think we need to speak again before this, as the police had arrived at the pool and I had heard about the pool remaining open during the rest of the afternoon. I texted her at 9pm after hearing nothing, then rang her multiple times in the morning, with still nothing. She finally arrived at 9am on Tuesday with the response “Sorry, I turn my phone off after 5pm and don’t turn it back on until 9am as those are my working hours”. I told her we no longer felt safe staying at the hotel and wanted to leave as soon as possible. After an hour she gave us options for moving but said of one, “Actually don’t pick that one as they’re having issues with their food at the moment”. We chose one a bit further down the strip in case anything went wrong with the transfer or we needed to see the local doctor again. Everything about this switch seemed like a chore for TUI, Caroline always needed to check in with her manager before doing anything. We felt we had to repeatedly negotiate for support despite us moving from all inclusive to a hotel that wasn’t. In the end we were just so tired (up all night with stress and my wife had only a chair in her swimsuit next to my daughter's hospital bed) and sick of having to fight for anything we just accepted whatever they seemed reluctant to offer us in order to get out and leave the stressful situation behind. We were always the ones having to request things, we were never once actively offered anything, especially any apologies. The lack of information and transparency left us feeling frustrated and concerned. We were troubled that the pool remained open while questions about the incident remained unresolved. We kept enquiring about why the pool was still open and what safety processes were in place but we kept receiving the same repeated response “The pool has been tested and is perfectly safe to use”. We felt our concerns about the possibility of uneven chemical distribution within the pool were not being adequately addressed. As we were in the lobby leaving, I saw the ‘Suits’ from the hotel had arrived and were having a gesticulated conversation with the pool attendant, 10 minutes later the animation team were walking around the hotel announcing that the pool is open and safe and I saw a small printout on the wall apologising for the inconvenience with no details of the incident other than that there was one. We found the communication surrounding the incident surprisingly dismissive given its seriousness. On Thursday 28th around 10am, we saw someone being treated in an ambulance close to this hotel. My heart sank and I burst into tears. I assume it was an unrelated incident but it certainly showed me that if this ever happened to another child at that hotel and the family had to go through what we went through or god forbid worse, I would never forgive myself for not pushing for answers and information about what happened; and pushing for guarantees that new processes, safeguards, training etc had been implemented.Things other guests told me:I have been sent video footage timestamped shortly after the incident showing a pool attendant modifying entries on a pool record display. I cannot determine from the footage whether this was a correction in order to help evidence the pool levels at the time or something else, but given the circumstances it raises questions that deserve an explanation. I am told the relevant authorities have been informed of this video.They didn’t shut the pool during or immediately after the incident.It took yet another child to feel unwell before finally deciding to close it for the day. Their definition of closing the pool was just making a poolside announcement. I later heard a guest complaining that they returned from the beach and found the pool empty thinking it was just quiet, their child then went in, another guest had to shout down from their balcony to tell them to get out as there had been an incident and the pool was closed. No tape, notices, anyone monitoring the pool or anything.The Investigation:The police had a heavy presence at both the hospital and the hotel. When I spoke with them, when I saw them around the pool, they already had my details and said they didn’t know yet what happened but are still investigating. I was informed that chemical levels were near the upper end of the acceptable range, although I have not yet seen the official report and cannot independently verify this information. They did multiple samples in the evening when the pool was finally cordoned off with police tape. I have my own concerns about whether the pool's chemical dosing system may have played a role. As far as I’m aware none of this process was tested, only the concentration of chemicals at different parts of the pool much after the incident. I have requested the report from the hotel and we will do so from the police. If there is any mention of testing the process of the inlet rather than just the chemical concentrations in the pool then I will amend this with an edit at the end.TUIWe felt completely unsupported during what was an extremely stressful situation.Caroline even sighed to a colleague in earshot of us (a traumatised, sleep deprived family) that this was going to be a long day for her.If a child was hospitalised in a hotel I was representing, I would be doing a hell of a lot more to help them through this crisis, getting as much information as possible from the hotel and just being there for those affected.Thanks:Thank you to the other guests; The nurse who offered to help out, the guest who asked to help with anything and they brought more napkins on our request. The guest who entertained my son whilst we were dealing with our daughter. The guests who provided me with details of everything that was happening around the incident and later on whilst I was indisposed or absent, especially Mr S.G. The doctor from across the road and the amazing paramedics and hospital staff.Things I want to see happen:I have requested and will keep requesting all the reports but until I have evidence of what happened and how this has been solved I am concerned it could happen again.Consideration should be given to additional training for lifeguards on recognising and responding to suspected pool chemical exposure incidents. Hotel staff training in incident management. The hotel needs process documentation and procedures to follow including how and when to shut down the pool and how to communicate this effectively to guests.TUI incident management processes and interpersonal skills training. If I receive evidence that these issues have been investigated and addressed, I will update this review accordingly. Until then, I remain concerned about the matters described above. Globales Quality Manager, General Manager at Globales Apartamentos Lord Nelson, responded to this review Dear Mr Shirley,First and foremost, please accept our best wishes. We sincerely hope that your daughter has now made a full recovery from the incident.All of us at Globales are deeply sorry for the situation you describe and for the distress this incident has caused to you and your family.In this regard, we would like to confirm that from the very beginning we have maintained direct communication with you through the designated channels for handling this matter. We are also continuing to cooperate with the relevant authorities and official bodies in the ongoing proceedings.The safety and wellbeing of our guests are our highest priority. For this reason, the hotel consistently applies the control, maintenance and hygiene protocols and procedures established under current regulations.We appreciate your understanding and reiterate our willingness to continue addressing any communication related to this matter through the established channels.Yours sincerely,

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