Complejo Novelty

Recent Reviews: 965

• User:G10one

  Trip type: Family

  ⭐⭐⭐⭐⭐ Outstanding Service – Ashley at the Front Desk Is a True Asset

  11 Jan 2026

  After a long and exhausting 3.5–4.5 hour drive from St. Augustine to Sarasota, we arrived at the Hilton Garden Inn looking forward to finally resting. Unfortunately, despite having a confirmed reservation through Super.com, the booking was not showing up in Hilton’s system when we arrived.This is where Ashley at the front desk truly became a superhero.Ashley immediately took full ownership of the situation. She contacted Super.com, coordinated with her back office, and worked tirelessly to resolve the issue while simultaneously assisting other guests at the desk. Watching her juggle multiple responsibilities with such professionalism, calmness, and kindness was genuinely impressive.You could instantly tell that Ashley loves her job. She was friendly, approachable, upbeat, and incredibly hospitable throughout the entire process. Thanks to her persistence and dedication, we were checked in and taken care of when we were completely exhausted and stressed.Our positive experience didn’t stop there. The next morning, we mentioned that the refrigerator in our room was extremely loud at night. Ashley immediately arranged for it to be replaced within minutes—no hesitation, no excuses, just action.Throughout our stay, every time we saw Ashley, she greeted us warmly, chatted with guests, and created such a welcoming atmosphere. She connects naturally with people and makes you feel genuinely valued as a guest.Ashley is truly an asset to Hilton and to this property. Her customer service, ownership mindset, and positive energy set a gold standard for hospitality. Because of her, our stay turned from stressful to memorable.Thank you, Ashley, for going above and beyond. Hilton Garden Inn is lucky to have you. I also want to share quick feedback on breakfast service. The breakfast team worked extremely hard—most days it appeared a single staff member was handling everything (orders, kitchen runs, silverware, and guests), which is truly the job of multiple people, and their effort deserves recognition.However, the breakfast itself was below average compared to similar hotels and felt overpriced for what was offered. I’ve had better included breakfasts at comparable properties.One suggestion: coffee should be available throughout the day, not only during breakfast hours. This is a basic amenity many guests rely on, especially at a Hilton property.On a positive note, the marketplace had a great selection. We stayed on Christmas Day when most restaurants were closed, and the variety there was very helpful and appreciated. Ashley Doran, Guest Services / Front Office at Hilton Garden Inn Sarasota-Bradenton Airport, responded to this review Thank you so much for sharing your detailed feedback and for recognizing Ashley’s outstanding service! We’re thrilled to hear that she was able to turn a stressful situation into a positive and memorable experience for you. Ashley truly embodies the spirit of hospitality, and your kind words reaffirm the dedication she brings to every guest interaction. We will make sure she sees your wonderful comments—this will mean a lot to her and our entire team.We also appreciate your honest feedback regarding breakfast and coffee availability. Your observations are invaluable as we continuously work to improve our offerings and ensure they meet the expectations of our guests. We’ll review these points with our team to explore ways to enhance the experience.Thank you again for choosing Hilton Garden Inn Sarasota and for taking the time to share your experience. We hope to welcome you back soon for an even better stay!Warm regards,

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• User:Mojocn

  Trip type: Couples

  Another excellent stay

  26 Aug 2025

  Another excellent stay.My husband and I have stayed here a number of times on business trips to Sarasota and they have been consistent in their commitment to excellence. Our room was clean and well appointed but the REAL gem at this Hilton, are the people.Lisa at the front desk has greeted us with her beautiful smile on every check in. She's always friendly and willing to help in any way she can. When it's become common place for other hotel chains to hire " a warm body" for any and all positions, it's nice to see that Hilton has hired people that actually care.Colleen at breakfast was awesome. My niece came to see me at the hotel during breakfast ( with her golden Jasper) and Colleen made us feel as welcome as if we were enjoying breakfast in her home. That just doesn't exist anymore and is such a pleasure to see and experience.To round it all off, the bartender McKenzie was the cherry on top at the end of our day. Super nice and friendly, excellent service and a topnotch mixologist. You can't go wrong here and I look forward to our next stay.

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• User:BigFilipino

  Trip type: Family

  Nice hotel but rooms are in need of a refurbishment.

  18 Aug 2025

  We stayed in a larger room with a queen size bed and a queen sized bunk bed. While we were impressed with the size of the room, it did feel dated with the carpeting and rather dim lighting. I liked the more modern wireless cell chargers in various parts of the room. It just overall felt like it was in need of a refurbishment. It was across the street from the airport which was convenient and about 5 minutes away from Ringling College.

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• User:Teresa T

  Trip type: Family

  Great place to chill

  05 Aug 2025

  I took my G Kids to Sarasota for the weekend and we stayed at the Hilton Garden Inn in Sarasota. The outdoor pool and patio were perfect for relaxing and just being still for a bit. Everyone we encountered was so friendly and helpful. Great place, priced right and the service is awesome

• User:dvkremk

  Trip type: Couples

  OK stay

  20 Feb 2025

  This property is a slightly older one. The air conditioner unit worked well, but it was quite noisy. The bathrooms were older style with lower toilets. Check-in took a little longer than normal. We paid extra to have breakfast. Food was good and the server was friendly.