Casual Sevilla Don Juan Tenorio

Recent Reviews: 305

• User:Lily M

  Trip type: Friends getaway

  Couldn’t fault it - perfect

  06 Jul 2023

  Absolutely loved our stay here. Three young adults on our first girls trip away, looking for a lower-priced, comfortable place to stay and this was perfect. Quaint hotel, with really friendly staff and good sized room. Staff were happy to help with the air conditioning in our room and were always around if needed.Location was perfect, near the main park f to early morning/late evening walks and close of main centre of Seville. I believe there was an issue with the restaurant, so we had this service at a nearby hotel, which wasn’t a problem at all for us. Nice fresh food and drink, polite staff and good selection. Overall, it was a great decision to stop here. Would recommend to anyone looking for a modest place to stay in a convenient place to stay in the beautiful city of Seville. GUEST SERVICE, Atención al cliente/recepción at Casual Don Juan Tenorio Sevilla, responded to this review Dear Jilym,Thanks a lot for your feedback, we hope to see you again for one of our hotels in Spain, Portugal or Italy.

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• User:gogogo945

  Trip type: Couples

  Excellent location

  20 May 2023

  Stayed two nights during first trip to Seville. Reception was hard to find in a busy square but it is well marked, just a lot of visual competition in the courtyard of the Vernerables Hospital. Reception was friendly and efficient. Spoke English well. The hotel is in an ideal location within the old city wall. A short walk to everything. The compromise is the room was a bit… antiquainted. Our room window opened to an atrium with a glass ceiling below and above. There was diffuse light but no natural day light. The light in the lower level was on well into the night and while there are black out shades that did a good job, there was no natural light or any view. There were rooms opening to the outdoors but the compromise is there was probably more noise from the square on ground level. Air conditioning worked we’ll. No in room coffee maker or fridge- would have been a nice touch. Great water pressure and heat in the shower tho it was a hand held sprayer mounted overhead. Downstairs breakfast we’ll worth the 7 euros each morning with eggs, cereal, bread, pastry fruit yogurt and unlimited coffee. There is an elevator. Short walk from the local metro stop (across the old town) or we walked from Santa Justa train station about 20 min, all on sidewalks. Didn’t eat at the associated restaurant, but great place for early afternoon tapas and drinks under the shade of large trees. I would stay again but really try to get a room with an outside window. GUEST SERVICE, Atención al cliente/recepción at Casual Don Juan Tenorio Sevilla, responded to this review Hello gogogo945, thank you very much for your excellent evaluation and comments. We love reading reviews like yours, since we strive every day for our guests to live a "Casual Experience" as it has been in your case.As you say, the hotel's location is unbeatable, a few meters from the main monuments of the city such as the Cathedral, La Giralda, Los Reales Alcázares, etc. We will congratulate our staff. We take note of your suggestions about coffee makers and refrigerators and we look forward to seeing you again in Tenorio and if you want to visit other cities we inform you that we have hotels in Cádiz, Málaga, Valencia, Madrid, Benidorm, Barcelona, ​​Bilbao, San Sebastián, Porto, Lisbon and Florence, all of them with rooms decorated differently but with a common theme and philosophy. Greetings,

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• User:Kathryn B

  Trip type: Couples

  Horrible!

  09 May 2023

  The hotel was terrible! The room was odd shaped, but I could get past that. I could not overcome the moldy smelling couch (which we had booked a different room), the hair on the bathroom floor, the thred bare linens, bugs, and overall poor quality. It is not as described. The breakfast was not edible. It was so bad that we left two days early even though we had prepaid. They have not refunded us either. Had we stayed it would have ruined our whole trip to Seville. Luckily we found a 4-star hotel for the same price. GUEST SERVICE, Atención al cliente/recepción at Casual Don Juan Tenorio Sevilla, responded to this review Good morning Kathryn,We are sorry that you didn`t like the hotel. We are a 2 stars hotel located in the heart of Seville and in a historic building in the Barrio de Santa Cruz protected by the town hall, so the rooms are peculiar. We also regret that for some special reason the room had not been cleaned properly, the person responsible has already been informed so that it does not happen again. On the other hand, we have only charged for the night that you were staying, so is your travel agency which has to return the money for the nights that you were not staying. We also assume that the 4-star hotel that you found for the same price would be located quite far from the historical and cultural center of Seville where it is possible to build new buildings.We always work to improve and that our clients feel satisfied, so we would like you to give us another chance by staying again in one of our hotels in Spain, Portugal or Italy.GreetingsCasual Guest ServiceMás información sobre este texto de origenPara obtener más información sobre la traducción, se necesita el texto de origenEnviar comentariosPaneles laterales

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• User:jodagriff

  Trip type: Couples

  The perfect location for a short city break

  22 Dec 2022

  This is a great place for a short break in Seville. It’s only 5 minutes from the Alcazar and the Cathedral and well place for all the other attractions on offer in this wonderful city. Our room was very good with a lovely bed. Everything was spotless. The buffet breakfast is generous and comprehensive. The staff were friendly and helpful. First rate and very reasonably priced. GUEST SERVICE, Atención al cliente/recepción at Casual Don Juan Tenorio Sevilla, responded to this review Hi Jodagriff, thank you very much for your excellent assessment and comments. We are very glad that you enjoyed a "Casual Experience". As you say, the hotel's location is unbeatable, a few meters from the main monuments of the city such as the Cathedral, La Giralda, Los Reales Alcázares, etc. We hope you visit us again in Seville or at one of our hotels in Cádiz, Málaga, Valencia, Benidorm, Madrid, Barcelona, ​​Bilbao, San Sebastián, Porto, Lisbon and Florence. Greetings, Casual Guest service

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• User:E2499VKjl

  Trip type:

  Perfect hotel in a fairytale setting

  13 Dec 2022

  Extremely friendly hotel staff in one of the best locations in Seville. Steps away from the Cathedral. Lovely room with a view overlooking a beautiful courtyard lined with orange trees. Will be staying here again on our next trip!! GUEST SERVICE, Atención al cliente/recepción at Casual Don Juan Tenorio Sevilla, responded to this review Hi E2499VKjl, thank you very much for your excellent assessment and comments. We are very glad that you enjoyed a "Casual Experience". As you say, the hotel's location is unbeatable, a few meters from the main monuments of the city such as the Cathedral, La Giralda, Los Reales Alcázares, etc. We hope you visit us again in Seville or at one of our hotels in Cádiz, Málaga, Valencia, Benidorm, Madrid, Barcelona, ​​Bilbao, San Sebastián, Porto, Lisbon and Florence. Greetings,

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