Comfort Hotel Goteborg

Recent Reviews: 629

• User:Thomas Z

  Trip type: Friends getaway

  Closely disaster

  06 Oct 2025

  Totally catastrophic receptionists with no experience of business acumen. Charging more important than customer satisfaction. Poor rooms with low standard. Beds wide as sunbeds in Rhodes. Evening supper burnt most of the taste buds for that night (pepper & salt). But if there’s cons, there always must be pros and in Comfort Stenbroplatsens pros it was the breakfast. Wonderful!Hope there will be a major improvement until my next stay, if I dear come back to this scruffy accommodation!! Marcus Nordlund, General Manager at Comfort Hotel Goteborg, responded to this review Thank you for taking the time to share your thoughts about your stay, Thomas. I sincerely apologize for the issues you encountered with our reception staff and the quality of your room. Your feedback is invaluable, and I will ensure it is shared with the relevant teams to help us improve, don't hesitate to contact us directly to provide us with more information about this. On a positive note, I’m glad to hear you enjoyed our breakfast! We appreciate your honest comments and hope to provide a better experience in the future. Thank you again, and take care.Regards, MarcusGeneral Manager

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• User:Anzhelika O

  Trip type: Couples

  Very disappointing experience with Room 702

  20 Apr 2025

  I am very disappointed with our stay due to the unacceptable location of Room 702, which is directly next to the rooftop restaurant. When we arrived at the 7th floor, we were stopped by a staff member (possibly a waiter or security), who asked for our reservation — assuming we were going to the restaurant. Once he and the other guests in line realized we were actually staying in Room 702, they started laughing at us. It was incredibly humiliating.No one warned us at check-in that the room shared a wall with the restaurant. The receptionist said nothing and just handed us the key, probably hoping we wouldn’t complain. The noise in the room was unbearable — we couldn’t even hear each other speak.After spending hours feeling frustrated and upset, we finally managed to get a different room. The receptionist, clearly annoyed, gave us a new key card with an unfriendly expression and rushed us away as if trying to make sure other guests wouldn’t hear our complaint.This was not the experience we expected, and I would strongly advise the hotel to be more transparent with guests and avoid assigning such rooms without proper notice. Marcus Nordlund, Hotelldirektör at Comfort Hotel Goteborg, responded to this review Dear Anzhelika,Thank you for your thoughts and review about your stay.That is correct that room 702 is located next to our rooftop bar, Taket, which has been awarded the best party rooftop bar four years in a row so we should definitely say that when our guests check in. We work with service and I don't like when we can't deliver that in a good way.However, something I dislike even more is when someone is lying in order to write a bad review. As everything our system does is logged, I can see that you checked in at our self check-in station at 14:58 the day of your arrival which might be one of the reasons you were assigned that room and not got the information about it being located next to the rooftop bar. Then you didn't wait a couple of hours in your room feeling frustrated and upset as you were given a new room on the first floor 38 minutes after you checked in. So writing a review like this with out the actual facts is not ok, if you would have been honest and sincere in your review that would have been much more appreciated.Regarding that room we are always transparent that it is next to a rooftop bar that is notoriously known as a party rooftop bar, so our guests will be aware of the situation, some of our guests do actually come here to go to that same bar and therefore they find it very convenient to stay in that room.Kind RegardsMarcusCEO and General Manager at Comfort Hotel Göteborg

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• User:Sivert G

  Trip type: Family

  To much noise!

  11 Apr 2025

  So much noise from the rooftop bar, impossible to get a good nights sleep. The worst thing is that they did not give us a heads up that there would be loud music playing all night. Everything else is functional and in good contition. However, the obnoxiously loud music from the rooftop bar ruins it all. Marcus Nordlund, General Manager at Comfort Hotel Goteborg, responded to this review Hi 108sivertg, Thanks for the review here on Tripadvisor and your feedback! I'm sorry to read that our roof topp bar, Taket disturbed your stay. We turn the music down at 23.00 every night when it's open in order for our hotel guests to be able to sleep as that is very important for us as well, that our guests get their sleep.I hope that we can welcome you back in the future despite this and let us now before hand so we can arrange a room that not will be disturbed by any music. RegardsMarcusGeneral Manager

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• User:Kristian R

  Trip type: Couples

  Terrible and disappointing customer service.

  23 Sept 2024

  Disappointing and not a humble customer service. My wife and I had just married. When we arrived, we were kindly enough offered a double bed. When we came to our room, however, it wasn’t equipped with a double bed. The receptionists offered us a deduction of the first night, which we of course appreciated. The next day, the soap in the shower and the sink ran out. We informed the reception a couple of times concerning this. When we came back to our room at around 11 at night, after a long day in Liseberg, full of sun lotion, the soap still hadn’t been refilled. We informed the reception when we checked out, and they offered us a gift card as compensation. After some time after returning home, we hadn’t received any gift cards or any information, so I contacted the hotel by e-mail. First they referred to the first night the compensated us for, to which I replied was another matter. Then the CEO, Marcus Nordlund, answered that they’re not going to compensate us any further, as they had already done so. Again, I replied that we hadn’t received the compensation which they themselves had offered us – it wasn’t our initiative. I didn’t get anywhere with Nordlund in our further dialogue, and central customer services at Strawberry just forwarded my complaint back to Comfort Hotel Gøteborg. I don’t understand how a professional hotel or a CEO can have such a low level of humility, communication skills and customer service. Extremely disappointing and frustrating. Marcus Nordlund, Hotelldirektör at Comfort Hotel Goteborg, responded to this review Dear Kristian, I am sorry to hear that you think my communication skills, customer service and humility is so low and sorry to hear that you are disappointed with our customer service over all. As you I and I have discussed this over a couple of emails forth and back I don't see the reason to write the same answer once again here. I thank you once again for your feedback and wish you all the best RegardsMarcus

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• User:Phayao13

  Trip type: Solo travel

  Updated in the best Comfort hotel spirit

  13 Aug 2024

  No, the set is not a posh hotel, although the daily price is comparable to prices in a category up.Expect modern accommodation in a good location a short walk from the city centre.Not because the surrounding area suffers from a lack of choice in terms of food and drink, it's just another part of the city Gothenburg is probably one of the world's most excavated cities in the world in its quest to get the infrastructure in order. Surrounding neighborhoods are no exception.Once inside, you are met by welcoming staff, which permeates the entire visit.Apparently I booked a compact room and it's not a lie, you get what you pay for even as a loyalty memberDesigned in the spirit of the times, functional and good sleep quality in an air-conditioned room on this nauseating August evening. The view of the courtyard is nothing to brag about. However, it is the staff this morning at breakfast. The range completely to my taste.Then I can think that toiletries were of a very anonymous and simple kind. Marcus Nordlund, Hotelldirektör at Comfort Hotel Goteborg, responded to this review Hi Phayao13, Thank you for your feedback and I value your opinion on these things as you seem to be a well-travled guest! I am glad that you had an overall pleasant stay with us and that our staff made sure that you felt welcome and well taken care of during your visit. Welcome back soon again! RegardsMarcus

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