Starling Lausanne

Recent Reviews: 460

• User:G4311GYgeorgep

  Trip type: Business

  Great hotel but cold room

  28 Jan 2026

  Room was very cold and took long time to heat up. Other than that the hotel was very nice and clean. Location was also good.

• User:Preverenges

  Trip type: Family

  Disappointing.

  09 Jan 2026

  We booked two business rooms and a junior suite for five nights over Christmas. When booking I requested that the sofa bed in the suite should be made up, and I confirmed this request by international phone call the day before our arrival. Upon arriving it had not been made up. The very helpful lady manning Reception had to leave her post to make it up. The suite has a door between the bedroom and lounge area (where the second bed is located). If this door is closed for overnight privacy the hotel's weird heating system blows warm air into the bedroom bur extracts air from the lounge, with the result that one room becomes far too hot and the other far too cold. No fun in mid-winter. The washbasin in the suite didn't hold water. In spite of almost every notice in the hotel being in French and English the television, which had around 60 channels, had no entertainment channels in English. The guide to hotel services was only eventually found on the TV after searching through a tortuous menu. In a suite sold as suitable for up to four people there was only one small rail for clothes, one shelf, and no suitcase storage area. Worst of all, our teenage grandson was taking a shower in his business room when faces and other excrement came up through the drain. Luckily, we had adjacent rooms that he could use, but there is clearly a very serious defect in the design and/or maintenance of the building drainage arrangements. This incident was reported to Reception, but no apology or compensation was offered by Management, as would immediately have happened in a well-run hotel. On the plus side, all the staff we encountered did their best to be helpful, and the housekeepers did a great job at maintaining the rooms in a spotless condition. Starling Hotel L, at Starling Hotel Lausanne, responded to this review Dear Guest, Thank you for sharing your feedback. We are sincerely sorry for the inconveniences you experienced during your stay and regret that it did not fully meet your expectations.Please accept our apologies for the sofa bed not being prepared upon arrival and for the discomfort related to the heating system in the Junior Suite. Your comments have been shared with the relevant teams.Regarding the incident reported in your grandson’s room, we fully understand how upsetting this must have been. Following your report, our team immediately inspected the plumbing in the rooms concerned. No defects were identified, and unfortunately, we were unable to determine the cause. We would nevertheless like to reassure you that such a situation cannot technically originate from the shower drainage system. Given the unclear nature of the incident, we acknowledge that this was a very unpleasant situation.We would like to thank you for your kind words about our staff and housekeeping team, whose efforts we truly appreciate.Thank you again for your feedback, which helps us continue to improve our services.Best regards,The Management Team

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• User:Martin C

  Trip type: Couples

  Starling Hotel - Consistently Good Service

  07 Jan 2026

  The Starling Hotel is our first choice when visiting family near Lausanne. The staff are professional but personable, welcoming and efficient. The hotel is well positioned for bus and rail travel connections, lovely lake views. The restaurant is excellent for breakfast and dinner, bar drinks and snacks. We will return later again this year. Thank you Team Starling Hotel, and Happy New Year! Starling Hotel L, at Starling Hotel Lausanne, responded to this review Dear Martin, Thank you very much for your wonderful review and for choosing the Starling Hotel as your first choice when visiting Lausanne. We are delighted to read that you appreciate our team, location, lake views, and our restaurant offer.Your kind words mean a lot to us and will be shared with the entire team. We are very much looking forward to welcoming you again later this year.Thank you once again, and we wish you a Happy New Year.Best regards,The Management Team

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• User:Sade O

  Trip type: Solo travel

  Pleasant Stay in Lausanne

  08 Dec 2025

  The room was comfortable, tastefully furnished and good but lacked certain basics - like bedroom slippers and drinking water! Probably could do with some signage to the reception as I was confused. Starling Hotel L, at Starling Hotel Lausanne, responded to this review Dear Sade, Thank you for sharing your feedback. We are pleased to read that you found the room comfortable and tastefully furnished.We take good note of your comments regarding bedroom slippers, drinking water, and signage to the reception. Please note that in Switzerland, tap water is of excellent quality, and for environmental reasons we choose not to place bottled water in the rooms. Your remark about signage is well noted and will be reviewed.Thank you again for your comments, which help us improve our guest experience.Best regards,The Management Team

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• User:cosmocurious

  Trip type: Business

  Very good business hotel close to EPFL

  07 Oct 2025

  Nicely located at the southern end of the EPFL campus. The room was clean, the bed big and very comfy. Good breakfast option. Friendly staff, especially at the bar for the night cap in the evening. Good lunch, too.