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Hotel Serpiano

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Hotel Serpiano

locationVico-Morcote, Lugano

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About Hotel SerpianoAbout Hotel Serpiano

Location

This hotel is located in Serpiano.

Facility

The hotel has 2 lifts and features 84 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a transfer service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with central heating. Guests can relax on the balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A telephone, satellite television, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hotel Serpiano Amenities at Hotel Serpiano

  • Facilities

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

165

Very Good

184

Average

87

Poor

32

Terrible

29

Recent Reviews: 497

  • User:Alex S

    Trip type: Family

    Very Bad and Poorly managed!

    rating20 May 2026

    We stayed in this property in May 2026. It is poorly managed and not maintained properly. Faucets are leaking, There is no sockets within the Bedrooms. No Air conditioning. Light Fixtures belong to last century! Don’t recommend anyone.

  • User:Nancy M

    Trip type: Couples

    Couldn’t be more beautiful

    rating09 May 2026

    Hotel is much prettier than it looks on its website. The views are breathtaking. The restaurant is good enough, but you don’t stay here for the food. The staff is lovely and very helpful.

  • User:VasjaZ1

    Trip type: Couples

    Very nice and enjoyable stay

    rating21 Apr 2026

    with my wife, we fully enjoyed the fabulous view and tranquility of the place. Warm and nice welcome as well as attentive staff at the premises. We got a very nice corner-room with lots of sun and great view - I guess this was an upgrade.

  • User:V1cr

    Trip type: Family

    Horrible experience!!

    rating04 Apr 2026

    I booked this Horror hotel in April for Easter period for me and my family! I could not give 0 stars , but for sure is even lower than 0! In the end after calling the police and talking with booking for 3 hours we successfully made them cancel our reservation there! I can't even describe the personal there , lowest level people that I met in my whole life! They just add you extra for everything and their behavior is deplorable ! I would never ever recommend someone to book that hotel! Horrible!!! Linda Mazzoleni, General Manager at Hotel Serpiano Panorama Retreat, responded to this review Dear guest, it is regrettable to read what you have written. You arrived at reception with two bookings for two single rooms, yet there were four adults in your party. My colleague kindly explained to you that, as you had made a mistake when booking, there would be a surcharge of CHF 70 per room for the second person. You insulted all the staff at our reception, kicked the signs at reception, spat at the staff and tried to assault me, with all the other guests witnessing the incident. We had to call the police due to your deplorable behaviour and we have also had to file a complaint against you. It is truly embarrassing to receive reviews from customers of such a low standard. We hope we will never have to deal with rude people like you again. Kind regards

  • User:Emma U

    Trip type: Business

    Week-long stay at Hotel Serpiano

    rating24 Jul 2025

    I attended a summer school for a week at Hotel Serpiano. It was an excellent venue, the staff were very welcoming, the standard of accommodation was great and there are spectacular views that can be enjoyed from the restaurant and the room balcony. I would highly recommend.

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