Aegean Star Akbuk

Recent Reviews: 1600

• User:Nikita M

  Trip type: Solo travel

  Exceptional customer service

  28 Apr 2026

  I had such a great experience with this hotel having just walked out of the one I had originally booked. The lady on reception was so helpful, she checked me in very early for no extra charge as the room was ready and she also priced matched it to what I’d found on a booking website. The pool, gym, sauna and spa jacuzzi was all included in the booking and was open exceptionally long hours. I wanted this most importantly as I’d just travelled for 48 hours so I spent most of my time chilling on the sun loungers on the roof top. The location was perfect. It took me 20 minutes to walk to central quay, around the harbour and opera house etc. It was also right by tube stops and took my 15 minutes by tube from the airport.It was also minutes walking in the opposite direction to Sully Hills and Oxford St with loads of cute cafes, coffee stops and shops. My room was good value for money. I had a queen suite which had a huge bed, a living area and kitchen area and private bathroom with huge bath. The only thing I’d say is the rooms are quite outdated and in need of a bit of TLC, but that didn’t take away from my stay. The bed itself was very very comfy and I slept all night even with my jet lag!

  Read more

• User:jasonchetcuti

  Trip type: Business

  A WONDERFUL STAY IN A GREAT LOCATION

  05 Apr 2026

  I was so impressed with this hotel and its location and facilities. The front counter staff are so kind and helpful and nothing was a problem. The location is superb and the rooms are on point clean. I will stay at this hotel for future business trips. Asif Aslam, General Manager at Oaks Sydney Hyde Park Suites, responded to this review Hi Jason Chetcuti,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Sydney Hyde Park Suites Reception Team

  Read more

• User:Georgina C

  Trip type: Solo travel

  Very disappointing

  29 Mar 2026

  Booked a one bedroom apartment good location, good spa and pool if you dont mind climbing a zillion steps, lovely female receptionist (working 2pm to 10.pm. but sadly nothing else. Living room furniture was of very poor quality I just could not get comfortable. Chaise lounge when I sat on the cushions I sunk and hit the bar underneath (absolute crap) Had NO support whatsoever (I had actually donated one of better quality few weeks earlier). Not impressed!!! No coffee machine not even a cheap coffee pod machine and no streaming channels? Really? I mean come on, most homes have that now its standard. Also very noisy air-conditioning unit (reception lady lowered the fan setting but it was still too noisy) and too cold for me anyways so turned it off in the end (could set it to warm). Water pressure in the shower not great. Havent tried the bed yet but if that's uncomfortable that will be the last straw. Not happy wished I was home in my recliner lounge watching my netflix!!! Asif Aslam, General Manager at Oaks Sydney Hyde Park Suites, responded to this review Hi Georgina,Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards, Oaks Sydney Hyde Park Suites

  Read more

• User:Babeth1969

  Trip type: Family

  Not so friendly 😕

  13 Mar 2026

  They left 2 towels for 4 people, they charged $1 for coffee pods. Clean but not friendly. We will not go back to this hotel. Asif Aslam, General Manager at Oaks Sydney Hyde Park Suites, responded to this review Hi Babeth1969,Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards, Oaks Sydney Hyde Park Suites

  Read more

• User:Jayden D

  Trip type: Couples

  Misleading Photos, Broken Bed, and Noisy Rooms – Not What Was Promised

  06 Mar 2026

  I booked this hotel because the website promises “quiet, soundproof rooms so you can relax and wake up refreshed in the heart of the city.” That claim was a big part of why I chose this property — but the reality was nothing like what was advertised.The room was extremely noisy. The air‑conditioning wasn’t just loud; it made a constant mechanical clunking that made it almost impossible to sleep. I reported the issue and was moved to another room, but the second room had the exact same problem. At that point it was clear this wasn’t an isolated fault but something inherent to the building or the AC system.On top of that, the building is absolutely not soundproof. I could hear traffic, street noise, and people outside throughout the night. When a hotel markets “soundproof rooms,” you expect at least a reasonable level of insulation — not windows that might as well be open.The photos online are also heavily edited. The room looks bright, modern, and spacious in the images, but in person it felt much smaller, darker, and noticeably worn. It was a pretty stark contrast to what was advertised.To make matters worse, the bed in the second room was actually broken and sat on an angle. It was uncomfortable and honestly surprising for a hotel at this price point.Between the misleading photos, the lack of soundproofing, the loud air‑conditioning in multiple rooms, and a broken bed, the stay simply wasn’t fit for its basic purpose: providing a quiet, comfortable place to rest. The experience didn’t match what was promised, and the issues couldn’t be fixed even after being moved. Had I known the true condition of the rooms, I wouldn’t have booked here.Given how far the experience fell short of what was promised — and the fact the issues couldn’t be remedied — it meets the threshold of what any reasonable person would consider a major failure under Australian Consumer Law Asif Aslam, General Manager at Oaks Sydney Hyde Park Suites, responded to this review Dear Jayden,Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Sydney Hyde Park Suites

  Read more