Arcanus Hotels Sorgun

Recent Reviews: 227

• User:xaii

  Trip type: Couples

  Excellent quality for price

  05 Oct 2014

  All you would expect from an all inclusive in Turkey. The good things and the lesser.We have no kids but were suprised by how many kids were there even during school periods. Plenty of food and decent variation, but it's being kept warm so you better go as soon as serving starts to have the best taste.The staff is friendly, and we had some fun with the animation team. Pretty far from the town center so take one of the dolmus to get there.Say hi to Garfield (reall fat hotel cat) if you see him chilling in the shade near the entrance!)

  Read more

• User:Gulbesheker

  Trip type: Family

  Just right for a holiday with kids.

  24 Oct 2013

  I heard that it was the final season of this hotel. They plan to renew it and open with another name and prices. It is sad.We stayed with two kids and there was everything for them: clean sand beach, wide choice of food and great entertainment "Mini club"! Big clean pools, warm quiet sea, big rooms with a balcony.Bus station near main entrance. Easy to get to Side or Manavgat.

• User:Akyurek

  Trip type: Couples

  Emre Akyurek

  21 Jul 2013

  My fiancee and i had a great holiday in Asteria Sorgun. I absolutely recommend this hotel to everyone. What make our holiday great are reasonable prices, excellent food, smiling staff, beautiful beach and swimming pool and more. My fiancee came all the way down from Australia, our holiday had to be perfect, so it was. Especially thanks all barmans, entertaining team.

• User:James_hamilton44

  Trip type: Family

  worst holiday ever. 1 star because I couldn't give it no stars.

  04 Jul 2013

  I have returned from the Astria Sorgun resort, Side, after a week of hell lasting from 22-29/06/13. I tend to ignore reviews of this nature because it can often be from people who cannot be pleased, however I can assure you I have never had to write a negative comment on any holiday I have ever been on. Until now.The hotel itself is, in my opinion, a nice four star. I can see how it once merited five star, but has been overtaken by newer hotels. The reception is nice, bar areas nice, the pool is nice and gardens are lovely. The room was a bit jaded, and our room had lots of silicon seal around the bath, and overall was a bit jaded. You can see from the pictures, things like old style tv's, not flatscreen as you would expect on 5* give away it's age. Good soundproofing. Clean, too.The food is up with the best I have ever had on an all inclusive. The head chef can be seen at every sitting, and he is a guy who is passionate about the presentation and quality of the food. Grill cooking and fish is excellent. The flumes are open for two 1 hour slots per day, and the lifeguard is nice and very alert.And that is it. The rest is negative. Some of the issues I experienced may be down to language but not all. There is virtually no-one who speaks English there, though this is the first time I have had a problem. Some examples?There were nuts at other tables. (I think they may be chickpeas.)My wife asked for nuts. The waiter said no and walked away. I asked for nuts. Another waiter shrugged and walked away.I asked a passing girl for nuts. She brought me a beer. I smiled, went over to another table and pointed to the nuts. She brought me a coffee. I gave up. The pool area has the usual problem of people putting down towels and not using them at all. Not the hotel's fault, but a tip would be for attendants to put a card down on empty ones saying they will be taken away if not used in 2 hours or so. It would help families with young children as there were ones taken in the shaded areas which never got used for the whole day, every day. There are plenty of other loungers in the gardens.I didn't hear another British accent all week, which is normally bliss as I like to see different cultures, but we felt quite isolated.When we arrived, we transfrerred by taxi. 70 Euros, which was good value as the hotel is about an hour away. When we checked in, we went straight to the midnight snack, 5 minutes after arrival, and before it was due to close. However staff took the buffet away before it was due to close. We managed to get a bite, but guests who transferred by bus got nothing.Despite the food, the canteen (yes, canteen) is a miserable experience. It is possible to have a pleasant buffet dining experience, I have elsewhere, but the main hall is too noisy, the serving area too cramped, it's too bright, and the waiters are amongst the worst I have ever seen anywhere in the world. Service varied between incompetent, indifferent, rude lazy, and helpfull but hopeless, with two staff able to take an order successfully.(Go through the main canteen, and down the stairs.) Some staff managed to walk from one end of the hall to the other without picking up a single plate. I saw people eating dinner while plates were piled on their table, and waiters were standing around. Others on mobile phones. I could go on but there are too many issues. The main impression I got, was as if a new hotel had opened, a swathe of staff left, and a load of bodies had been hired in one go to fill gaps. No training evident at all. Most staff were working hard, but getting so much wrong or forgetting, they were making multiple visits to tables for the same order, trebling their workload. Incidentally, the dining area is supervised, so forget any ideas of complaint, as this standard is apparently acceptable.I found the bar waiters to be surly at best. However, It dawned on me during my stay that they work incredibly long hours. Not only this, but I witnessed one being treated in the most disgusting manner by another guest. His crime was to put ice in the drink before the alcohol, potentially short changing the customer. (On an all inclusive!! get another drink when you finish that one. Its free!) I told him he should complain, but he just shrugged as if there was nothing he could do.I can cope with bad service, I'm not on holiday to be fawned over, but a number of things happened to us which were a cause for worry, and are the reason we will never be back to Turkey.One night, I was busy and my wife went to the bar. When it got to her turn, the waiter refused to serve her. He moved on to the next man as if she wasn't there. He didn't actually say anything, just continued to ignore her as if she wasn't there until she went away, humiliated. I also saw an incident where a girl came back from the bar with a cocktail, ranting in a foreign language, to her partner. Eventually the barman arrived with a new drink. I didn't need to speak their language to understand she was telling him there was no alcohol in it. There were other incidents, like the woman who visibly tensed at the bar, and rolled her eyes at me in a "here we go again" fashion. I couldn't fathom how some females were served fine but others not. Did the waiters have a problem with women with children?Another incident happened at reception. I went to the currency exchange, and asked for 50 Euros. The boy at the desk didn't speak English. I showed him my Visa and pointed to the currency board. He shrugged, unable to make the link. Another helpful chap spoke something in his ear and a light light went on. "Ah yes," he said. "No." and went back to typing. Baffled, I wondered if he meant they don't take switch, and held up Some english money. "Change?" I asked, pointing to the Euros. He carried on typing for a few seconds, before turning back stating "I told you no!" I can only assume that he understood me, given his reply, and either this five star hotel (don't make me laugh) has no currency exchange, or he didn't want to deal in English currency. Either way, our mutual inability to communicate and his response left me feeling quite intimidated.We went to the animation twice. It was woeful, but the other guests seemed to love it, so I guess it was a style of humour which didn't translate. There is candy floss and popcorn there, which is a nice touch.We visited the town of Side, which was lovely. However we had some awkward moments where locals called us rude British for refusing to go to their shops and restaurants Disappointing.Finally, I didn't see the general manager once during my stay. He may have walked the floor, but I didn't see him.If you are going here, I hope that I was right, that there are some training and language issues, which have been ironed out and you have a lovely time. I hope so because much of the place is really good and the food is excellent.My only tip would be use the staff as little as possible, don't assume that politeness and a smile will get you anywhere, and you'll be fine.I have been to Morocco 3 times and Turkey before, and found some of the most genuine, friendly, hard working people ever. This experience has put me off so much that I will never visit Turkey again.

  Read more

• User:Honestreviewr50

  Trip type: Couples

  Great Hotel but...

  25 Jun 2013

  Me and my family stayed in this hotel on Jun 2013. The hotel itself is absolutely beautiful. The ground, the lobby, the pool area, the restaurants, the pier and the beach are absolutely stunning. You got everything you need. The hotel is very clean and well maintained. I can not fault it in any ways. The staff are excellent and friendly. The restaurants are very clean and beautiful. We were all inclusive and so there were plenty of food served during the day. The hot food were not all that great. I did not eat any hot meal that I can say I enjoy, except a skewed chicken kebab that was served once. The salad bar and various other cold food seemed really appetizing and all cleaned and tasty. But I am a hot food person and I did not enjoy it at all. You expect to get more Kebab and Turkish food in Turkey. But that was not the case.Regarding the entertainment, it was good. We enjoyed it. The airconditionin was not all that good. Even though in June the weather were about 24 to 28 degrees but the aircon did not cool the room. infact it was absolutely rubbish. You expect better from a 5 star hotel. It also was only on till 6 afternoon! It did ont start working before 11 am either!!! It was too hot for time restriction. we were very uncomfortable at nights.The beds were the absolute down point of this hotel. very cheap mattresses and extremely uncomfortable. If you have bad back, DO NOT go to this hotel! Me and my family all suffered and I could not get out of the bed in the morning, due to back ache of the bed. Really horrible beds.Another downside of this hotel is its location. It is practically right in the middle of absolutely nowhere. to get the closest town you need to be in the bus for half an hour either side. You can get a taxi but it cost you. If you don't like to get stuck in your hotel, then this is not your place.99% of guests are German. almost all of the staff could speak German and hardly any of them could speak English. The beach was very good, but not all sand close to the sea front. You don't expect that from Mediterranean beach. For the above negative points, even though the other aspects of hotel was good but there are too important negatives for me to go back.

  Read more