Ares Hotel

Recent Reviews: 430

• User:Naomi R

  Trip type: Couples

  Awful

  29 Apr 2026

  We arrived at the hotel on 29/04 at nearly midnight. During check-in, we provided our names and passports, as I was unable to show the booking confirmation on my phone due to the battery being dead. The receptionist asked me to complete a form and then discussed WiFi access, charging 1100 TRY for two phones for seven days. While this initially seemed reasonable, the money was placed directly into his personal wallet rather than processed through any official system, which raised immediate concerns.The receptionist’s behaviour was also unusual and unprofessional. He appeared nervous and distracted, particularly as traffic police were taping off the road outside the hotel at the time. He nearly failed to return our passports, which further added to our discomfort.Upon being shown to our room, the situation became completely unacceptable. We had booked a double room with a double bed but were instead given a room with two single beds. The condition of the room was shocking:* The wardrobe door was hanging off, attached by only two of the four hinges.* There was an exposed electrical wire box in the room.* The bed sheets were visibly dirty, and when lifting the thin blanket (which was presented instead of a proper duvet), a spider ran out.* There were exposed wires near the headboard.* The bathroom was in a filthy condition, with visible mould and clear signs it had not been properly cleaned.* Critically, the main hotel room door did not shut properly and could not be locked, posing a serious safety risk.Given the serious hygiene and safety concerns, we immediately requested to be moved to another room. However, we were told there were no alternative rooms available. Communication was also extremely difficult, as the staff member relied on Google Translate to understand us.Due to the severity of these issues, we made the decision to leave the hotel within an hour of arrival and book flights back to the UK at our own expense. This was not a decision taken lightly, but we felt that remaining in the hotel posed a risk to our health and safety.

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• User:Ppamela M

  Trip type: Family

  Holiday from hell

  26 Dec 2025

  Strongly advise do NOT stay in this hotel filth was unbelievable dirty beds all stained bed bugs mouse droppings fridge thick with black mould no hot water bathroom disgusting crawling with bugs cudnt even sit on the balcony that was heaving no facilities to make a drink food wasn’t fit for pigs swill had to eat out coffee I had to go to the juice bar 8/8 flies all over the food asked for a different room was told no out room is clean they sent cleaner back in whist we were in the room she had bottle water n wiped the disgusting toilet wiped shower floor same cloth wiped outside of fridge Cats everywhere the stench of cat urine was well over empowering. Love holidays fo not give a damn about this place It’s nothing like advertised. I wouldn’t even it a tramp in this place Had plenty of photographic proof all I got bk was £70 n £100 voucher they no where they can stick that to A couple of people who stayed there took it to the papers all in all this cheap holiday cost me over 3k couldn’t wait to get our flights home never ever again will we be going to Turkey. Put me tight off

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• User:Audrey N

  Trip type: Family

  Very disappointed

  08 Nov 2025

  I was disgusted with it when we arrived at 4am the man that was on reception automatically tried it hit it off with my 17 year old daughter he kept saying you are beautiful and she felt very uncomfortable the rooms were a nightmare I am on crutches and its not for the disabled there was no hot water no hot food no alcohol on watered down beer or wine and the staff are rude me and my daughter spent the whole week in the room as there was no entertainment or anything and she was anxious because of the reception guy also cats and kittens running around along with flies everywhere I would never recommend this to anyone and becareful of the reception guy he likes young girls

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• User:Bee B

  Trip type: Couples

  Would not recommend

  18 Oct 2025

  If you’re British read the reviews and do not book this hotel. Unfortunately we didn’t read the reviews. The hotel caters for Russian tourists only Kemer itself is absolutely worth a visit but the hotel is disgraceful dirty, mouldy the food is below par and the rep said the drinks were watered down unless you are russian he was helpful but only one staff member spoke English. We ate out every meal and had to listen to the russian visitors getting drunk and music blasting longer than it was stated the bar would close. Normally I wouldn’t complain but genuinely love holidays should not be selling this hotel to English customers.

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• User:CARLY L

  Trip type: Couples

  ABSOUTELY DISCUSTING, HOTEL NEEDS SHUTTING DOWN AND LOVE HOLIDAYS NEEDS TO STOP TAKING MONEY FOR PEOPLE TO STAY HERE

  15 Oct 2025

  WORST HOLIDAY AND HOTEL EVER, THIS HOTEL NEEDS TO SHUT DOWN AND LOVE HOLIDAYS NEED TO DO THE CHECKS AS THIS IS DISCUSTING.WHERE DO I START.... we booked this hotel through love holidays (never again) we arrived at 2am in the morning we were showed to the room at the far back of the hotel and given keys and the little man ran off.when we opened the door you could smell the damp. the walls and curtains had mold on them, there were dirty ash trays, broken tiles, the back door didnt shut and the bed sheets (oh the bed sheets) were dirty and stunk the whole room was no fit for purpose, myself and my partner went back to the reception but no one there until 6.30am, so we sat on the wall on the balcony (if you could call it that) until 6.30am where we went back up to reception to complain. we were told that he "MIGHT" have another room for us but we would need to pay more, his exact words were "your English pay cheap this is what you get" we showed him the photos that we had taken and he kept saying "no no not that bad" he said if we don't like it we could leave, so that is what we did asap and booked into another hotel for the rest of our holiday costing us more money.love holidays have been less than unhelpful, but i believe they have a duty to ensure that us English people have a safe place to stay this hotel is not fit for purpose and would cause someone some serious health issues.we contacted Love holidays that same day and Love holiday's answer to us was they will speak to the hotel and if they agree we will get a refund, funny enough they came back to us and said that the hotel refused a refund as we were given an option of another room, that be half true if we paid for it. IF YOU ARE ENGLISH NO MATTER HOW CHEAP DO NOT BOOK THIS HOTEL OR USE LOVE HOLIDAYS.We are still contacting love holidays to try and get some sort of refund, we have contacted the holiday ombudsmen (of what they are called) and are determined to get this hotel taken down so no British people suffer any further at the hands of this hotel or love holidays.

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