Crystal Admiral Aqua Collection

Recent Reviews: 5466

• User:Anastasia H

  Trip type: Family

  This is NOT a 5* hotel, expect a 3* level of service.

  19 May 2026

  This is NOT a 5* hotel — it’s more like a 3*. My mistake for not reading the reviews before booking. If you’ve stayed in good-quality hotels before, this place will most likely disappoint you. The hotel is old and outdated.The rooms are dirty, with black mould in the shower and worn-out furniture. We had a land-view room overlooking a dirty green pond full of thousands of frogs croaking loudly all night, so I had to sleep with earplugs. There is also no soundproofing at all — I could hear every single word from the room next door.Cleaning was poor. They only mopped the floor, changed the towels, and made the beds. The shower, sink, and mirror stayed dirty for all 14 days — they were never cleaned properly.A week into our stay, our entrance door broke around 12 PM and wouldn’t close. I asked SIX times throughout the day for someone to fix it. Every time they just asked for my room number and nothing happened. By 9 PM I was furious because the door had completely stopped working and I couldn’t even open it anymore. Only after I raised my voice at reception did someone finally come 30 minutes later. They removed the opening mechanism and promised to install a new one the next day — which, of course, never happened.The hotel is constantly being renovated while guests are staying there — painting walls, replacing tiles in the middle of the day — so you constantly smell paint and deal with dust.Food is 5/10. Not terrible, but definitely not good either. Alcohol is very low quality — the white wine literally tasted like beer.The aquapark is probably the biggest and only major advantage of this hotel. It’s genuinely very good, with a large variety of slides for both kids and adults, and we actually enjoyed spending time there.However, there was a serious shortage of inflatable tubes for the slides. Once the hotel became overcrowded, there simply weren’t enough tubes for everyone.The entertainment is bad, especially for kids. The kids’ club had a schedule of activities and workshops that almost never took place. The music by the pool and during the mini disco was unbearably loud — loud enough for my Apple Watch to repeatedly warn me about dangerous noise levels. We asked several times to lower the volume, but nothing changed.The gym is old and dirty, and most of the machines don’t work.The SPA marketing is extremely annoying. The towel exchange point is located inside the SPA area, so you’re forced to walk through it every time, and staff immediately jump in front of you trying to sell massages. It became incredibly irritating.The location is also poor. The hotel is basically in the middle of nowhere, with nothing nearby. The closest pharmacy is 20 km away.We arrived on May 9, and by May 17 the hotel already felt overcrowded, even though it supposedly wasn’t fully booked yet.Overall, the place feels more like a boarding house or summer camp than a real 5* hotel. Easily the worst hotel experience I’ve had in Turkey. Hotel Management, Owner at Crystal Hotels Admiral Resort Suites Spa, responded to this review Dear Anastasıa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Every review is extremely important to us, as it allows us to maintain the high service standards for which our resort is recognized.Our hotel proudly holds a 5-star categorization, offering a spacious complex with rich amenities, as confirmed by numerous positive reviews from our guests. We are delighted to hear that you enjoyed our aquapark, which is renowned as one of the largest and most feature-rich in the region. We regret if brief waits for equipment occurred during periods of high hotel occupancy; this can occasionally happen at such dynamic and popular attractions when the hotel is operating at full capacity.Regarding maintenance, our housekeeping and technical support teams operate under strict protocols and remain at our guests' disposal daily to promptly address any requests directed to the reception. We are sorry if you experienced a different impression during the resolution of the technical issue with your door, as the safety and comfort of our guests are always our top priorities.Furthermore, we would like to emphasize that our hotel is situated in a carefully selected location designed to offer guests a blend of nature and a peaceful retreat away from city noise. Our green areas and natural surroundings are part of the authentic ambiance that many of our guests appreciate. Regarding the local infrastructure, we would like to inform you that a fully equipped pharmacy is located in the immediate vicinity of the hotel, although it is not situated within the hotel premises itself.Our spa center and entertainment teams curate a diverse program aimed at providing maximum relaxation and fun for all ages, while the music volume and vibrant poolside atmosphere are carefully balanced to maintain the energy of a summer resort. The food and beverage selection in our restaurant and bars is crafted by professional chefs using carefully selected local and international brands to meet the standards of our All-Inclusive concept.As part of our ongoing commitment to excellence and maintaining the luxurious appearance of the property, aesthetic updates and infrastructural improvements are continuously carried out at the hotel. These works are carefully planned to minimize any impact on our guests' comfort, all with the goal of ensuring a more modern and beautiful environment for our visitors.It would be a great pleasure if you would afford us the opportunity to welcome you back in the future and demonstrate the true brilliance of our hospitality.Warm regards,Crystal Hotels CRM

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• User:Mobile54285385192

  Trip type: Couples

  Recommendation

  09 May 2026

  We had a great stay at this beautiful hotel. Good food and very friendly staff. The room was also good with a speed hair drier and spectacular wiew. Dalilla was very helpful and fixed is a nice table at the mexican restaurant. Also Aigerim, Minel and Melis did an exelent job to make the guest feel welcome and were so kind. We highly recomend! Hotel Management, Owner at Crystal Hotels Admiral Resort Suites Spa, responded to this review Dear Mobile54285385192,We would like to thank you for choosing Crystal Hotels and for your time to share your experience. Knowing that our efforts have made a positive impact encourages us to continue providing exceptional service.We would like to welcome you again as soon as possible and make you feel Crystal Hotels' difference again...Best Regards,Crystal Hotels CRM

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• User:Jill T

  Trip type: Couples

  Felt catfished by the Agoda listing.

  24 Jan 2026

  This is very budget hotel and is only worth it if you get a really cheap price.Rooms are small and not as all as nice or as big as they look online. The wifi varies between slow and entirely useless Smells like mold and cigarettes. Hallways are dark with filthy worn out carpets. Could not turn on the TV. Elevators are dirty. Pool is really small with just a couple of chairs next to a worn out room carpeted with astro turf, with three old work out machines that is supposed to be the gym. Hotel Management, İşletme Sahibi at Crystal Hotels Admiral Resort Suites Spa, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We consider our guests’ comments an important part of continuously improving our service.Our hotel is clearly positioned as a budget-friendly property, offering a balanced price–quality ratio with a focus on functionality, cleanliness, and amenities that align with the hotel’s concept. The photos and descriptions available on partner platforms, including Agoda, are regularly updated to accurately reflect the appearance of the rooms, common areas, and facilities we offer.Our rooms are designed in accordance with modern urban hotel standards, with an emphasis on practicality and comfort. Wireless internet is available throughout the property and is intended for regular guest use. Television systems in the rooms are a standard part of the amenities and are available to all guests.We would especially like to emphasize that our hotel features several large and spacious outdoor swimming pools, which are among the main and most frequently used facilities during the season. The area mentioned in the review refers to an indoor pool section, which is intended solely as an additional amenity and is not the hotel’s primary pool facility.Common areas, including hallways and elevators, are part of our daily maintenance plan to ensure a tidy and functional environment for our guests. The fitness corner is designed as an additional option for light exercise, in line with the hotel’s capacity and overall concept.We regret if your expectations were not fully aligned with the hotel’s offering. Nevertheless, we are confident that our property provides a reliable and appropriate level of service, particularly for guests seeking economical accommodation with clearly defined standards.Once again, thank you for your comment, and we wish you pleasant future travels.Kind regards,Crystal Hotels CRM

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• User:Dianne L

  Trip type: Family

  DO NOT STAY HERE- PERSONAL DATA NOT SAFE

  25 Nov 2025

  My stay at this hotel was deeply unsettling. Shortly after my visit, I experienced alarming issues involving my personal information, and I became aware of online activity that appeared to impersonate me.What made the situation even more distressing was that a member of the hotel’s guest relations team contacted me via WhatsApp with unprofessional messages and screenshots, indicating that my information had been accessed in a way that raised serious concerns for me. The timing and the communication I received made me feel that my data had not been handled securely.When I tried to address the situation with the hotel, the response I received was dismissive and unhelpful. My concerns were not taken seriously, and there was no meaningful effort to investigate or provide support.Overall, this experience left me feeling unsafe, unheard, and unsupported. Guests deserve to feel confident that their personal information is handled with care, and I strongly hope the hotel takes immediate steps to improve its professionalism and data-protection practices.I did not feel that my data was protected during my stay. Hotel Management, Owner at Crystal Hotels Admiral Resort Suites Spa, responded to this review Dear Dianne L,Thank you for the information you share about our facility.First of all, we would like to express our regret regarding your dissatisfaction. Your feedback is extremely important to us, and at Crystal Hotels we take it seriously as we continuously strive for improvement. For this reason, our guests' complaints, criticisms, and suggestions contribute positively to our work.In this context, we would like to emphasize that all your comments have already been reviewed and that we have provided a detailed response, as outlined below.We would like to point out that we have previously addressed all your concerns and provided a detailed explanation regarding all the issues you raised. Our goal is to ensure that our guests feel secure and well-informed, and that any doubts are resolved in a professional manner.At Crystal Admiral Aqua Collectıon Hotel, we continuously maintain high standards of professionalism and guest privacy.We value your feedback and strive to ensure that all our guests have a positive and safe experience.We hope to have the opportunity to restore your confidence in us, and it would be our honor to welcome you again.SincerelyCrystal Hotels CRM

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• User:Dianne L

  Trip type: Family

  Melike can't speak English

  23 Oct 2025

  We stayed in room 1048 at Crystal Admiral Hotel between October 6th and 13th. Our room was very dirty, they did not clean our room properly. I went to the Guest Relations department to report this situation and get help. Ms. Melike, who was at the table, could not speak English. She could not help me because she could not speak English. She also treated me very rudely. Her rude behavior made me very unhappy. I am very unhappy with her. She was not doing her job properly. Apart from that, the entertainment activities were good but insufficient. Hotel Management, Owner at Crystal Hotels Admiral Resort Suites Spa, responded to this review Dear Dianne L,First of all, thank you very much for sharing your feedback. We are truly sorry to hear that your stay did not fully meet your expectations. Ensuring the comfort and satisfaction of our guests is very important to us.Due to some discrepancies in our system records, we are currently unable to locate your accommodation details. To help us investigate the matter further and respond appropriately, we kindly ask you to send a copy of your voucher to gr.admiral@crystalhotels.com.trPlease be assured that your feedback has been forwarded to the relevant departments and is being carefully reviewed. We truly appreciate your understanding and look forward to resolving this matter as soon as possible.Kind regards,Crystal Hotels CRM

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