Doubletree By Hilton Antalya Kemer All Inclusive Resort

Recent Reviews: 4368

• User:rebecca s

  Trip type: Friends getaway

  Guest Relations & Customer Service

  30 May 2026

  Very disappointing end to what had been a wonderful girls’ holiday celebrating friendship and our 60th birthdays.Upon arrival, everything was welcoming, well-organised, and we were looking forward to our stay.We had booked two à la carte restaurants during our holiday, the Turkish restaurant and the fish restaurant, both of which incurred an additional charge. Prior to our reservation, we were asked to change one of our bookings, which we accommodated without issue.On the day of the meal, I received a message at 7:30 pm asking where we were. I replied that our reservation was for 8:00 pm. When we arrived, our food had already been placed on the table and left uncovered. No wine was offered, and there was no live music as advertised. We were seated at a very low table with stools on a sandy floor, which was particularly unsuitable as one member of our group has knee problems.The food service continued at an uncomfortably fast pace. By the time the main course was due, we requested a break before the next course was served. When the food eventually arrived, it was cold. At that point, we decided to leave the restaurant.The following day, we raised our concerns with the à la carte restaurant manager, who came to speak with us at our beach beds. He assured us the matter would be resolved. We also reported the issue to Guest Services when they approached us, and again we were assured it would be sorted out.We also cancelled our next à la carte due to our previous experience As we were due to leave early on Sunday morning, we completed a partial check-out at approximately 11:15 pm on Saturday. At that point, I was presented with a bill for £80 relating to the restaurant charge. Guest Relations informed us that we were required to pay the bill. We spent over an hour discussing the matter, until around 12:40 am, and were repeatedly told that because we had not reported the issue directly to reception on the night, nothing could be done. We were further informed that if the bill was not paid, security would not allow me to leave the resort.Being made to feel like a criminal over a complaint that had already been reported to both the restaurant manager and Guest Services was completely unacceptable.For a hotel group of this size and reputation, this experience was unbelievable. It completely ruined our final evening and left a very negative impression.Unfortunately, I would not recommend this hotel and would not consider returning in the future.

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• User:Jacqueline W

  Trip type: Couples

  Absolutely fantastic from start to finish.

  30 May 2026

  As soon as we entered the hotel we were greeted by a member of staff to check in, we were given drinks and a cookie we were sat in a cosy corner of the foyer, it was the best check-in we've ever had.Our room had everything we required, it was immaculately clean, plenty of storage and the bed was so comfortable, the bathroom contained everything we needed toiletry wise, they even sent us up some toothbrushes and toothpaste (I had forgotten to pack them).We only had one night's disturbed sleep that was caused by a noisy neighbour which was sorted within 10 minutes.Every where we went in the hotel was spotless.The food was amazing there was plenty of choice and always something new to try, the food trucks are brilliant and the cocktails bar was my favourite place to end our evenings.Each and every one of staff in the hotel are 5 star they all to an amazing job of making your holiday special.

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• User:Johnnybhoy2010

  Trip type: Couples

  Great all inclusive holiday

  29 May 2026

  This was our second visit to the hikton doubletree in Kemer and once again it hit all the right spots. The hotel is spotlessly clean and the rooms are stylish and modern. The food is good in the buffet, but the food vans are the main attraction set in the sunshaded courtyard with a massive variety of street foods from around the world. The staff are all very friendly and accommodating. Top marks for the personal whatsapp service which allows any requests or issues to be dealt with quicley and efficiently. The main entertainment area in the ibiza arena was amazing with the wall of death motorbikes the best act for me. We tended to drift to the lobby bar in the evening and the instrumental band were easy on the ear. The quality of the drinks were the best we've experienced in an all inclusive with my favourite whisky Monkey Shoulder on offer. A special mention to our friendly waiter Harun who recognised us straight away from our previous visit and made us very welcome. The hotel and the staff are worthy of the 5 star review.

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• User:Arif Berk U

  Trip type: Couples

  Best of the Hotel

  28 May 2026

  Once again, we witnessed the Double Tree difference, as always. The hotel's concept was absolutely beautiful. The staff were equally attentive. We would like to thank Chef Metin Yücel, sauce food head waiter Engin, and bartenders Mahsun, Erdem, and Didem for their care and service. This is a hotel you should visit not just once, but many times in your life. Guest Assistance Department, Diğer at Doubletree By Hilton Antalya-kemer All-inclusive Resort, responded to this review Dear Valued Guest,Thank you very much for your wonderful review and for choosing DoubleTree by Hilton Antalya Kemer once again.We are delighted to hear that you experienced the "DoubleTree difference" and enjoyed our hotel concept, services, and hospitality. Your kind words are a great source of motivation for our entire team.We would especially like to thank you for recognizing Chef Metin Yücel, Sauce Restaurant Head Waiter Engin, and our bartenders Mahsun, Erdem, and Didem. We will be pleased to share your compliments with them.Knowing that you consider our hotel a place worth visiting many times is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay in the near future.Kind regards,Berşan KayaGuest Assistant Shift LeaderDoubleTree by Hilton Antalya Kemer All-Inclusive Resort

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• User:Роман В

  Trip type: Couples

  The staff who creates the mood — thank you for your care and smiles!

  25 May 2026

  The staff who creates the mood — thank you for your care and smiles! I would like to start by thanking the hotel team for their individual approach and genuine care. I would also like to express my gratitude to the cleaning service and Meryem, as it was a pleasure to return to a spotlessly clean room every day, and Meryem always greeted us with a warm smile. I would also like to thank Metin Yucel for his radiant smile, openness, and engaging conversations, which made our stay even more enjoyable. His cooking is a separate story: insanely delicious lunches and incredibly tender meat, which we will miss. Thank you to the entire barista team, and especially to Bugra and Pidar from Mickey Browns, for the delicious lactose-free coffee and pastries. We would also like to mention the work of the curators. Thanks to Amina, Jazira, and Assel, we were always informed about the latest events at the hotel. From the very first day, Amina and Jazira took into account our preferences and helped us choose the best room, and when we had to check out late, they were there to support us. Guest Assistance Department, Diğer at Doubletree By Hilton Antalya-kemer All-inclusive Resort, responded to this review Dear Valued Guest,Thank you very much for your heartfelt and detailed review. It was a true pleasure to read your kind words regarding your stay with us.We are delighted to know that the genuine care and warm hospitality of our team made such a positive impact on your holiday experience. Your appreciation for our housekeeping service and especially for Meryem will be shared with great pride. Knowing that you enjoyed returning to a perfectly clean room each day means a lot to us.We are also very happy to hear your compliments about Metin Yucel. His passion, positive energy, and culinary talent are indeed invaluable, and your kind words will certainly make him very proud.Your lovely feedback regarding our barista team, especially Bugra and Pidar from Mickey Browns, is sincerely appreciated. It is wonderful to know that you enjoyed the lactose-free coffee and pastries prepared with care.In addition, we are grateful for your recognition of our guest relations team. Amina, Jazira, and Assel will be delighted to know that their personalized assistance and attention to your preferences helped make your stay even more comfortable and memorable.Thank you once again for choosing our hotel. We truly hope to have the pleasure of welcoming you back again for another unforgettable stay.Kind regards,Berşan KayaGuest Assistant Shift LeaderDoubleTree by Hilton Antalya Kemer All-Inclusive Resort

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