Kaptan Hotel

Recent Reviews: 1961

• User:Jessica W

  Trip type: Solo travel

  Very relaxing

  05 May 2026

  Was a wonderful experience something I had never done before but would definitely recommend. Nisa was lovely and helped me throughout Grand Kaptan Hotel, Müşteri Hizmetleri / Ön Büro at Hotel Grand Kaptan, responded to this review Dear Guest Jessicaw,Thank you very much for your kind feedback. We are pleased to hear that you were satisfied with your hamam and spa experience. We look forward to welcoming you again.Best regards,Grand Kaptan Hotel Team

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• User:Paris W

  Trip type: Family

  Amazing staff members

  05 May 2026

  Good morning , I just would like to say a big thank you to all the staff there me and my kids had a really good time. From the moment we arrived we was greeted with such polite well mannered staff members who took our suitcases from our taxi and gave us fresh lemonade on arrival showed us to our room and showed us around the hotel, couldn’t fault them. And the animation team especially ANNA who my boy loved to bits he actually cried when he left , she was such a diamond to the children and looked after them in the mini club whilst I sunbathed. Very trustworthy and the kids enjoyed being around them. Thank you ever so much and we will book with you guys again soon. Enjoyed the holiday very much. Grand Kaptan Hotel, Müşteri Hizmetleri / Ön Büro at Hotel Grand Kaptan, responded to this review Dear Guest,Thank you very much for your kind and heartfelt feedback. We are truly delighted to hear that you and your children had such a wonderful time during your stay.It is a great pleasure to know that you felt warmly welcomed from the moment you arrived and that our team was able to assist you throughout your holiday. Your appreciation of our staff’s friendliness and professionalism means a lot to us.We are especially happy to hear that your children enjoyed their time at the mini club and felt comfortable and well cared for. Creating a safe and enjoyable environment for our younger guests is one of our top priorities.Thank you once again for your lovely words. We look forward to welcoming you and your family back again very soon.Best regards,Grand Kaptan Hotel Team

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• User:772paisleyr

  Trip type: Couples

  Peaceful and lovely

  04 May 2026

  Grand Kaptan Hotel in Alanya offers a classic five-star resort experience that balances traditional Turkish hospitality with modern convenience. Located just across the road from the Mediterranean, it is a solid choice for families and couples seeking an all-inclusive stay.The rooms are spacious and well-maintained, featuring warm decor and private balconies. Many offer stunning side-sea views, though the noise from the busy coastal road can be quite loud. It is definitely worth requesting a higher floor or a room with better soundproofing to ensure a quieter night’s sleep. Despite this, cleanliness remains consistent, with housekeeping staff often noted for their attention to detail.What truly defines a stay here is the atmosphere created by the people; everyone is incredibly friendly and helpful, greeting you with genuine smiles from the moment you arrive. Dining is a highlight of the experience, and the service truly sets it apart. The staff at the bars and restaurants are incredible, often going above and beyond to ensure guests are well-looked after with a professional attitude. The main buffet serves a vast array of local and international dishes, while the "Ultra All-Inclusive" package covers a wide variety of snacks and drinks served by the hardworking team.The hotel’s amenities cater to all ages. There is a large outdoor pool area with water slides that are a hit with children, while the private beach is easily accessible via a safe underground tunnel that keeps you away from the traffic. The spa and Turkish bath offer a genuine relaxation experience, and the animation team keeps the energy high with daily activities and evening shows.One minor drawback is the distance from the city centre; while it is about 4km away, the hotel provides a regular shuttle service, making it easy to explore the Alanya Castle and local bazaars.Overall, Grand Kaptan Hotel delivers great value. It may not be the newest property in the region, but its excellent service, diverse food, and family-friendly atmosphere make it a reliable favourite for a sun-soaked holiday. Grand Kaptan Hotel, Müşteri Hizmetleri / Ön Büro at Hotel Grand Kaptan, responded to this review Dear Guest Paisleyr,Thank you very much for your detailed and thoughtful review. We are truly delighted to hear that you had a peaceful and enjoyable stay with us.It is a great pleasure to know that you appreciated our hospitality, service quality, and the efforts of our team. Your kind words about our staff, dining experience, and overall atmosphere mean a lot to us, as creating a warm and welcoming environment is one of our top priorities.We also appreciate your constructive feedback regarding the room location and noise. Please be assured that your comments are valuable and will be taken into consideration to further improve our guest experience.We would be more than happy to welcome you back for another relaxing and memorable holiday in the future.Best regards,Grand Kaptan Hotel Team

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• User:chgarside

  Trip type: Family

  Lovely holiday, it definitely had cons

  02 May 2026

  First of all I just wanted to say we had a wonderful holiday. Our 3 year old son had the absolute time of his life, made many friends and just wanted to be in the splash pool from sunrise to sunset. I will start with the pros of the hotel itself:- the staff were all wonderful and there wasn’t any staff member we came across that was anything short of well-mannered. From the second we stepped into the hotel, we were treated well with someone helping us with bags up the stairs, explaining the layout of the room etc. They were all so friendly and delightful.- the food was some of the best food I’ve experienced in an all inclusive. The salads were so fresh and such a wide range. The desserts were beautiful. The pizza bar pizzas were all made to order, beautiful and fresh. There was always something available for my 3 year old (he’s not overly fussy but he is still 3 and winces at anything too unusual).- the inside of the hotel is lovely. By this I mean the lobby, the restaurant, the halls are all lovely marble floors and wooden furniture. - the spa and massage service was amazing. I had a two hour medial massage and the lady (Maya) did an excellent job. - my step dad had a bit of trouble with a neighbouring room and the guest relations team were absolutely great about it offering to move him rooms and checked in on him regularly through the holiday. - easy access to a private beach was lovely. I do love when a hotel has a private part of the beach. - other services were great. There wasn’t any staff an onsite shop, a hairdressers, ice cream and dessert bar, a gym, a doctor, Al a crate restaurants (the food was amazing here and the service was impeccable)- we had several power cuts whilst there due to a storm (no fault of hotel) but the generators kicked in so so quickly. Cons:- WiFi was charged for and was only free in the lobby. This didn’t sit right with me in a 5* hotel. Speaking to others on the coach journey back, this was not standard to be charged for internet in the neighbouring hotels. - external people allowed into hotel to sell things for excursions. Now, this doesn’t actually bother me so much as it’s very common and I do love to book my excursions on the first day but the thing that annoyed me about this was that the guy actually lied to us and told us he was our representative for our transfers to the hotel and our excursions rep. He knew what room we were in and who we booked with which made it believable. We booked with him and then realised we could actually get cheaper elsewhere. - there’s not a lot of hotel space (mainly seats and pool). Again, this didn’t bother us much due to the time of year and how quiet the hotel was when we were there. But definitely something to consider for others who would book in the height of summer, school hols etc. - the hotel room we stayed in was really worn down, damp in the corner and mouldy in the cupboard. When we first arrived we were put in a double room when we had booked a triple (there were 3 of us). This was VERY quickly resolved but the second room we were put in was quite run down. Now, I don’t know if this room wasn’t meant to be occupied and was meant to be renovated as my mums room wasn’t as bad as ours, but it was definitely off putting. The rooms were still outdated regardless of the damp. We were on the top floor which could explain this. -the mini disco doesn’t start until 9pm which I personally feel is too late. Especially for littler ones. -there was times where there was no food available. Which I did find a bit odd for a 5* all inclusive. (4pm-7pm, 9pm-midnight there was no food available at all in any of the bars apart from ice cream).- the spa itself, especially the relax room, was very run down. Certain parts were lovely and certain parts could do with a refurb. Other factors to consider that are more about surroundings and not included in hotel rating - -There isn’t much around the hotel to do that isn’t a taxi ride away but not too far that it’ll cost an arm and a leg. Never paid more than £6-7 for a taxi. There is a town and a shopping centre both less than 10 min drive away. There is a free shuttle bus from hotel to town. -We did the pirate ship experience and it was amazing. Our little boy loved it. Check prices online/check prices of other people before booking.-There is a shopping centre called Alanyum not far from hotel that has an arcade and soft play - great for rainy days. Grand Kaptan Hotel, Müşteri Hizmetleri / Ön Büro at Hotel Grand Kaptan, responded to this review Dear Guest,Thank you very much for taking the time to share such a detailed review of your stay. We are truly happy to hear that you and your family had a wonderful holiday and that your child enjoyed such special moments with us.It is a pleasure to know that you appreciated our friendly team, the quality and variety of our food, as well as the overall atmosphere of the hotel. Your kind words about our services and facilities are a great motivation for all of us.At the same time, we sincerely thank you for your constructive feedback. We are sorry to hear about the inconveniences you experienced regarding the room condition, Wi-Fi service, food availability at certain hours, and other points you mentioned. Please be assured that your comments have been shared with the relevant departments and will be carefully reviewed to improve our services.Your feedback is very valuable to us, as it helps us to continuously enhance the experience we offer to our guests.We hope to have the pleasure of welcoming you and your family again for an even better stay in the future.Best regards,Grand Kaptan Hotel Team

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• User:DayTrip59000913726

  Trip type: Family

  Amazing stay from start to finish

  02 May 2026

  We had such a wonderful stay at this hotel and were very happy with everything. The food was delicious, the breakfast had a great variety.The massage experience at the SPA was absolutely incredible and truly one of the best parts of our stay.A very special thank you to Nisa, who arranged such an unforgettable surprise for my mother’s birthday with a cake and birthday song — it meant so much to us and made the day extra special. We would also like to thank Maya, Ayu, and Siti for their kindness, warmth, and wonderful massage treatments.We genuinely appreciate everything and highly recommend every guest visiting the hotel to try the massage treatments, especially the sports massage. The therapists are extremely skilled and well-trained — you honestly feel like a completely new person afterwards!The staff at the hotel were kind, welcoming, and always helpful. We would definitely recommend this hotel and would love to come back again! Grand Kaptan Hotel, Müşteri Hizmetleri / Ön Büro at Hotel Grand Kaptan, responded to this review Dear Guest,Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you had such a wonderful stay with us from start to finish. It’s great to know you enjoyed the variety and quality of our breakfast, as well as the overall dining experience.Your kind words about our team truly mean a lot — we take pride in creating a warm, welcoming atmosphere, and it’s rewarding to hear that reflected in your experience.We really appreciate your recommendation and would be thrilled to welcome you back again in the future!Best Regards,Grand Kaptan Hotel Management

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