Luna Blanca Resort & Spa

Recent Reviews: 590

• User:Spencerj1976

  Trip type: Family

  Very Disappointing

  10 Nov 2025

  I visited this hotel with my Wife and daughter October / November 2025. FOOD - Food was awful, often cold (eg Soup), tasteless but worst of all had no labels so there was no way of knowing what it was of what ingredients were in it. Not good for customers with allergies. When I asked a staff member what was in a dish they just shrugged their shoulders and said they didn't know!ROOM - our room overlooked a roof with no view - make sure you book a room overlooking the pool, not the front of the hotel.STAFF - concierge staff were very helpful and polite. Most other staff were rude, especially the man who looks after the towels for the pool area (extremely rude person)SMELLS - at certain times of the day there is a sewerage smell around the hotel / area.Also DO NOT BOOK if you are not a smoker. it seemed that the vat majority of customers in the hotel were chain smoking pretty much all day and the place smelt of smoke. LOCATION - was good for shopping. Whilst the hotel is not backing onto the beach, it was easy to access. The beach was clean and a nice place to spend time.Finally, the hotel seemed dark and dingy. We would not go back Guest Relation, Müşteri Hizmetleri / Ön Büro at Luna Blanca Resort & Spa, responded to this review Dear Guest Spencerj1976,Thank you for taking the time to share your feedback following your stay with us in October/November. We are truly sorry to read that your experience did not meet your expectations, and we appreciate the opportunity to address the concerns you have raised.Food:We sincerely apologize for the issues you encountered with the food quality and temperature. Your comments regarding the lack of labelling and staff knowledge are concerning, especially for guests with dietary needs. Please be assured that we are reviewing our procedures with the kitchen and restaurant teams to ensure proper labelling, improved food handling, and staff training.Room:We regret that the view from your room was disappointing. While room views do vary depending on category and availability, we will work on providing clearer information during the booking process to help guests choose the option that best suits their preferences.Staff Service:We are pleased to hear that our concierge team made a positive impression. However, we are very sorry for the negative interactions you experienced with other staff members. This is not the level of service we aim to provide. Your comments have been passed on to the relevant department managers, and additional training is being implemented.Odour & Smoking:We apologize for any unpleasant smells you noticed in the area. Unfortunately, some environmental factors are beyond our direct control, but we continuously work with local authorities to minimize such issues. Regarding smoking, we do offer designated smoking and non-smoking areas, and we are reviewing how to better enforce these zones to ensure a more comfortable environment for all guests.Atmosphere & Cleanliness:We are sorry that you found parts of the hotel dark or uninviting. Your feedback is valuable and will be considered as we continue to improve our facilities and ambiance.Location:We are happy to know that you enjoyed our convenient location and the nearby beach.Once again, we thank you for your honest feedback. We are committed to making improvements, and we hope that you might consider giving us another opportunity to provide you with a much better experience in the future.Kind regards,Luna Blanca Team

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• User:Tomáš O

  Trip type: Family

  G.r.e.a.t

  31 Jul 2024

  Room was tidy All week, personal was very helpful, two classic pools and one specially for toddlers, good food everyday something new, evening bbq by the pool was great, beach IS around 400m away from hotel, transfer every 5 mins was good. Beach was tidy, beach restaurant had everything you wanted+ vitamin bar with Yummy drinks if your want ( specially ice coffee). Around the hotel many shops for shopaholics like me. Can recommend this hotel 👍 Guest Relation, Müşteri Hizmetleri / Ön Büro at Luna Blanca Resort & Spa, responded to this review Dear Guest tom_oJ4464MG,Thank you for preferring Luna Blanca Resort & Spa Hotel and sharing your valuable opinion with us. We are glad to learn that you are satisfied with our service and have a good time during your holiday. Hope to host you again. Best Regards,Luna Blanca Team

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• User:Amina A

  Trip type: Family

  Not a five star hotel

  16 Jul 2024

  Not enough with sunbeds at the pool. The stuff speaks only Germany or Russian. They don’t understand English well. The water in the shower finished three days in the afternoon. Suddenly when you take a shower there is no water. Lot of noise outside by music and shows. If you have children it will be difficult to sleep with that noise. Some of the employees in the reception are arrogant, not all of them though. The food is good and you have a lot of meals to choose. Good snacks at the beach. Very nice ice cream to choose between. No iron in the room. The air conditioner stops as soon as you open the balcony. Guest Relation, Müşteri Hizmetleri / Ön Büro at Luna Blanca Resort & Spa, responded to this review Dear Guest Amina A,Thank you for taking the time to rate our hotel Luna Blanca Resort & Spa.Also Thank you for your comments, you can rest assured that we take this seriously.Your comments have been forwarded to the management of our hotel.Due to fire regulations, irons are not permitted in rooms. However, guests have the option of using the ironing service for a fee. Due to environmental concerns, the balcony door and air conditioning systems are controlled the same throughout. The air conditioning units only operate when the balcony doors are closed.We will be very glad if you visit us again and we will try to do everything possible to ensure that your vacation is comfortable and leaves only positive impressions.Best regardsLuna Blanca Team

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• User:Jet38977838662

  Trip type: Family

  Almost perfect hotel, poor dog at the parking lot.

  17 Apr 2024

  Very good hotel, good buffet and no cheap local drinks. The only bad thing is, that the hotel owners dog at the parking lot is a poor thing. He deservers a better life. Super sweet dog asking for attention. Laying in the sun at a dusty parking lot. Guest Relation Luna Blanca, Обслуживание гостей/стойка регистрации at Luna Blanca Resort & Spa, responded to this review Dear Guest,Thank you for your kind words about our hotel and for recognizing the quality of our buffet and drinks. We're glad to hear that you had a positive overall experience.We also appreciate your concern for the well-being of the dog in the parking lot, but we want to note that our dog has a house in which he can hide from the sun and the opportunity to run around the entire perimeter of the territory, as well as our employees take care of him, walk him and always monitor that he had water and food.Thank you again for bringing this to our attention and for your review of your stay. We hope to welcome you again in the future and provide an even better experience.Sincere greetings,Luna Blanca Team

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• User:EMT-8585

  Trip type: Family

  Avoid if you want a nice holiday

  11 Nov 2023

  The hotel caters well for children. There are two large pools, a pool for very small children and a pool with 4 water slides. The slides are only open between 10am to 12pm and 2pm to 4pm daily. The slides cannot he used outside of these hours. Nothing on the hotel website about this. There is a lot of poolside entertainment which is largely catering for adults but some suitable for children. The hotel in my view is cantered around Turkish and or German tourists. Some of the staff speak in English but many don’t. There is kids entertainment in the evening but again this is mainly catering for Turkish or German guests. The adult entertainment is dubious and risqué at times. All the hotel is smoking and no where is off limits. The food is fine and caters for most. My children enjoyed the food. The food at the Italian restaurant was awful. The buffet was better. On another note, you only get one a la carte dinner if you’re staying 7 nights or more. Not all the restaurants are open every day and you need to book in the morning. Nothing on the hotel website about this. At the buffet, little help is offered in getting a table. You have to fend for yourself. For all the good points, I felt that holiday could have been so much more if the staff were friendlier, more caring and more helpful. When we arrived at reception, we weren’t assisted by anyone and left to sort out our own luggage without the services of a bell boy. Despite the receptionist seeing we were struggling with pushchairs, luggage, no help was offered. Due to an issue with the booking rather than two rooms, we were given a two bed suite until our rooms became available. This was a tactic by the hotel as they had overbooked. The hotel claims not to charge for under 3 year olds but it does, and so we were told to pay an extra 80 euros per night unless we accepted then accommodation on offer. We had no choice but to wait for our rooms to become free after two nights. Housekeeping only tended to the bedding and do not clean on a daily basis. When this was pointed out to the staff, we were told we’d have to wait until the following day for the vacuuming to be done. Even when the bathroom was pointed out the cleaning was not done. Any complaints were dismissed and not taken seriously. We booked a taxi for 7 people for our transfer back to the airport and despite being assured we’d have the correct transport, a five seater was offers to us when there were 7 passengers. When we complained we were told to sort out our own taxi when the hotel was clearly at fault. No assistance was given to rectify this nor were we refunded our money for the 7 seater we paid for. All in all, the staff need lessons on how to treat guests. Had they been more professional, the issues highlighted above would not have felt so big if we had been treated better. It felt like every time we asked for something we were being a nuisance. Some of the waiting staff were very friendly and made us feel very welcome but overall, this hotel is no where near a five star establishment. The hotel is a 5 minute walk away from the beach which is fine, though a bus service is available (though not really a bus, more like a truck). The hotel is opposite the Side Mall which isn’t the most glamorous of areas. The surrounding area is full of shops selling counterfeit goods. If you do go to this hotel, a visit to Side promenade and the ruins is an absolute must. Guest Relation Luna Blanca, Müşteri Hizmetleri / Ön Büro at Luna Blanca Resort & Spa, responded to this review Dear Guest.Thank you for sharing your feedback about your stay at the hotel. We appreciate hearing about your experiences, both positive and negative, as they help us improve our services.We're glad to hear that your children enjoyed the pools and the food during your stay. However, we apologize for any inconvenience caused by the limited hours of the water slides and the lack of information about them on our website. We will certainly review our communication channels to ensure that guests are properly informed in the future.Once again, we appreciate your feedback and hope to welcome you back for a more enjoyable experience in the future.

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