Mirada Del Mar Hotel

Recent Reviews: 2503

• User:Shadi J

  Trip type: Family

  The Most Disappointing Hotel Experience of My Life

  09 Nov 2025

  I have been living abroad for over seven years, and I have never experienced this level of racism, unprofessionalism, and lack of empathy in my life. My one-week stay at Mirada Del Mar Hotel was an absolute nightmare.If you are not Russian or Ukrainian, do yourself a favor and stay away from this hotel. If you speak English or any language other than Turkish or Russian, you will not feel welcome here. Most of the staff barely speak English, and even the few who do seem unwilling to help. No smiles, no warmth, no sense of hospitality — just cold faces and frustration.During our stay, my father had a serious medical emergency and required urgent surgery. The hotel showed zero empathy. Instead of helping or showing understanding, the management made everything harder for us. When my brother arrived to support our family in this difficult situation, the hotel refused to transfer my father’s room reservation (even though the room was empty because my father was hospitalized) and demanded extra payment.The way the reception and management treated us was inhumane — they cared only about money, not people. The hotel doctor, who does not speak a single word of English, charged 100 euros for a basic check-up, and the private hospital they cooperate with charged 150 euros just for an examination. Everything is priced in euros — despite being in Turkey — and at outrageous rates.Even the security guards were rude and aggressive, treating guests as if they were criminals. Throughout the entire week, I did not feel respected, valued, or safe.No one plans a trip expecting to end up in a hospital, but when life happens, you expect at least a bit of compassion. Sadly, this hotel has none. I will never return, and I strongly advise anyone who expects basic respect, decency, or humanity to avoid this place at all costs. MIRADA GR, Müşteri Hizmetleri / Ön Büro at Mirada Del Mar Hotel, responded to this review Dear Guest,First of all, we would like to extend our sincere wishes for a speedy recovery. We hope that your father’s health condition has now improved.The medical office in our hotel is operated by Özel Yaşam Hospital. Only emergency first aid services (such as heart attacks, fainting, fractures, etc.) are provided free of charge. For all other cases that are not considered emergencies, a consultation fee of 100–150 Euros, determined by the private hospital, is applicable.Please note that the medical office is not managed by the hotel and operates as an independent private service.Regarding your brother’s stay, there was no reservation made under his name. Accommodation for another person is subject to an additional charge, which was explained to you by our staff; however, you chose not to proceed with the payment. Every hotel has its own rules and concept, and therefore, we cannot allow a person without a valid reservation to stay in the hotel.We wish you and your family good health.Kind regards,Mirada Del Mar Hotel Management

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• User:Daniel T

  Trip type: Family

  Great resort!

  31 Oct 2025

  Great resort, nothing to complain, excellent services, definitely a place to come back in the future! Strongly recommend this resort, ideal for families or couples. The only small inconvenience not too many of the staff are English spokers as majority of tourists are Russian or east European tourists so most of the staff are speaking Russian very well. However is not a major issue as I could interact with the staff quite well. MIRADA GR, Müşteri Hizmetleri / Ön Büro at Mirada Del Mar Hotel, responded to this review Dear guest, thank you for your kind feedback! As the Mirada Hotels & Resorts family, we would like to state that we are happy to host our guests with unforgettable holiday memories. Hope to see you next time! Mirada Del Mar Hotel

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• User:Gabriela E

  Trip type: Solo travel

  Deep gratitude for Mr. ISMAIL, I recomand 1000%.

  17 Oct 2025

  Through this message I would like to express my deep gratitude and thanks for the professionalism and experience of Mr. Ismail, after each massage session you feel like you are reborn and recharged in your own right. This human soul has grace and magic in his two hands, I warmly and confidently recommend his services and those at Bath & Spa, Mirada Hotel. MIRADA GR, Müşteri Hizmetleri / Ön Büro at Mirada Del Mar Hotel, responded to this review Dear guest, thank you for your kind feedback! As the Mirada Hotels & Resorts family, we would like to state that we are happy to host our guests with unforgettable holiday memories. Hope to see you next time! Mirada Del Mar Hotel

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• User:Alex D

  Trip type: Family

  It was the exceptional experience. The hotel has a very good location. The beach is very comfortable. The food is great

  01 Oct 2025

  The hotel is very nice and location is couple of minutes walking distance from the water. The restaurant is a very high quality. The food is delicious. MIRADA GR, Müşteri Hizmetleri / Ön Büro at Mirada Del Mar Hotel, responded to this review Dear guest, thank you for your kind feedback! As the Mirada Hotels & Resorts family, we would like to state that we are happy to host our guests with unforgettable holiday memories. Hope to see you next time! Mirada Del Mar Hotel

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• User:Alessadsouza

  Trip type: Couples

  This was the first holiday I returned from in tears.

  15 Sept 2025

  My husband and I had a very difficult and sad experience at this resort. I booked a seven-day stay hoping for a relaxing time. The property is beautiful, and the garden is lovely, but we faced many problems.We are vegans, and the food labels were unclear. When I asked staff whether desserts contained milk or egg, most could not answer due to limited English. We managed with Google Translate, but about 95% of the staff speak Russian. On one occasion, we were told a dessert had no milk, but after my husband ate it, he developed red spots from an allergic reaction. Thankfully there was no pain or itching, but if someone had a serious allergy, this could have been dangerous.The biggest issue, however, was the neglect of the cats living on the property. At first, we were happy to see them, as they create a warm, playful atmosphere. But some were visibly ill, without clear water sources, and it was heartbreaking to watch.On arrival, we saw a skeletal cat with a huge belly who moved with difficulty and avoided affection. Another cat had an eye infection and likely lost its vision. The sick cat’s condition worsened during our stay—her mouth was swollen and bleeding, she could barely eat, and she moved slowly. When we offered water, she drank desperately. I cried seeing her suffer while everyone ignored her. She even sat by the men’s restroom for hours with no help.At 1 a.m., unable to accept this, my husband and I searched for a vet. After many failed attempts, we reached Ismail from Smile Veteriner Kliniği in Antalya. He kindly opened his clinic at night. We paid for a taxi and all procedures. The vet confirmed she had a severe infection, kidney problems, malnutrition, and a feline coronavirus. She was dying and in great pain, and euthanasia was the most humane choice. He also warned the virus was contagious to other cats.The resort’s response via WhatsApp was unacceptable. They claimed they had tried to take her to a vet but couldn’t catch her—clearly false, as she was barely able to move. Seeing an innocent animal suffer like this, while a luxury resort ignored it, was devastating.I have traveled to many countries and 5-star hotels. In places like Morocco, Jordan, and Turkey, I’ve noticed little animal control and no castration plans, which causes suffering. But this was a five-star resort making millions yearly. They could easily fund a monthly vet visit, castration programs, and provide clean water for the cats. Instead, we walked the entire property and found none.This resort is responsible for this unacceptable situation. A cat was visibly dying, and no one helped. Guests looked at her with pity, but pity doesn’t solve problems—action does. I have never seen this neglect in a five-star hotel. Normally, animals in resorts are cared for and contribute to a pleasant atmosphere.This was the first holiday I returned from in tears. Honestly, I don’t want to visit a country where I must watch innocent animals suffer like this. The resort neglected a dying cat, and the memory ruined what should have been a relaxing vacation. It is a shame!!! MIRADA GR, Müşteri Hizmetleri / Ön Büro at Mirada Del Mar Hotel, responded to this review Dear Guests,Thank you for your feedback. We have carefully reviewed the points you mentioned regarding your stay at our hotel and would like to provide some comments below. Upon arrival at the hotel, your husband contacted the Guest Relations department and mentioned that he is vegan and asked whether plant-based milk is available. We ordered plant-based milk for him, but he did not inform us about having any other allergies. The hotel makes every effort to take care of the cats; however, unfortunately, it is not always possible, as we cannot fully control all animals. We cooperate with a veterinarian in Kemer and periodically send cats to him if they become ill. In addition, the cats do not belong to the hotel; they are freely roaming street animals.We are very sorry that such a situation happened with the cat and that it has passed away. We have taken your comments into consideration and drawn the necessary conclusions. We hope you will change your opinion and visit us again.Sincerely,Mirada Del Mar Hotel

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