Nox Inn Hill Hotel

Recent Reviews: 827

• User:victormgbaeza

  Trip type:

  Hotel beach without beach

  07 Jan 2024

  Located right on the shore the hotel beach is not useful or functional, is a wave breaker area of big rocks. Lucky the publi beach Tortuga is right there at least than 50 metters where you can play and swim in the Gulf of México. Fiesta Inn Veracruz GG, General Manager at Fiesta Inn Veracruz Boca del Rio, responded to this review Hola buen día,Muchas gracias por sus comentarios, son de suma importancia y nos ayudan a reforzar nuestras áreas de oportunidad. Esperamos verla pronto de regreso.Saludos cordiales.

  Read more

• User:Neida3loves

  Trip type: Family

  Very disappointed not worth staying here

  23 Dec 2022

  We had a 10 day stay, we checked in but room was not ready since it wasn't 3pm. The young lady at the door told us that they had another resort and if we would like to see it to kill time and there we can eat lunch, so we decided to go. When we get there we are greeted by another person they ask for our information, how much money we make come to find out it was like trying to convince us to buy similar to a timeshare. It was supposed to be 90 minutes came out to be 120 minutes because they kept bringing other people to try to convince us. The first lady was a sweet heart she was just doing her job. We kept saying we where not interested and they kept on trying to convinced us first to pay $50,000 within a 40 year time plus $1999 to maintenance your points then they kept trying to drop the price, we wanted to leave but they said we had to sign some paper to say we refuse the deal or something. But kept bringing other people and trying to make a deal. They finally gave us a paper to sign and gave us some kinda food voucher for our time we didn't take it we just wanted to go to our resort. Now we are tired from our long flight and wasted time with this time share thing. We finally go to our room and it's nothing like the picture. The room looked like a cheap motel room. The room was dirty, there was no lock to the sliding door, so anyone from other rooms can just come in. The sliding glass door was brooking, there was a puddle of water outside the suppose views of the beach. We didn't stayed we checked out and got another place to stay. Worst place ever. Not sure how was that the Junior suite. The front desk girls where very nice at check in. And the bell boy also. But not worth spending your money. They need to be more cautious especially if a person is staying long stay you want the person to feel comfortable not give them a crappy room. You have a dime kinda view of the beach but it seems you re right on the next customers room the balcony is so close you can literally climb to the other balcony. olga gomez, General Manager at Fiesta Inn Veracruz Boca del Rio, responded to this review Le agradezco de antemano sus comentarios y su sentir por los inconvenientes que se tuvieron con la imagen correspondiente a la habitación y la información brindada por parte de nuestro club vacacional. Lamento mucho todo lo que hemos ocasionado en su percepción de servicio.Le pido de la manera más atenta me brinde la oportunidad de recibirle nuevamente en Fiesta Inn Boca del Río y brindarle el mejor servicio. Para poder borrar esta mala imagen que hemos dejado en usted.Será para Mi un gusto saludarle personalmente, encargarme de su reservación y sobre todo que esta y sus futuras estancias con nosotros sean memorables con el servicio que siempre nos ha distinguido.Quedo a sus órdenes y le envío cordiales saludos

  Read more

• User:MichiganPilot

  Trip type:

  Good Location, Friendly staff, but Needs Updating

  22 Feb 2020

  Stayed 14 days as American tourists in a beach front Mexican business oriented hotel. With our limited Spanish and their English we communicated very nicely. Very quiet and relaxing. Public areas of the hotel were immaculate. Choose to include the breakfast buffet when you reserve the room. The buffet was great and their drinks and other meals were also good. The staff were very friendly and helpful. The hotel is walking distance to many restaurants, a couple of casinos, and even a nightclub. The neighborhood is safe. There are many walkers, bikers and exercise enthusiasts along the walkway and public beaches. Since we stayed for 14 days, the hotel gave us a frig., bottled water, and daily coffee packets au gratis. The room had a great ocean view and was cleaned daily. (Make sure window tracts are cleaned and painted) The sink countertop was cracked and tub old but clean. Furniture was nice. The hotel is 20 years old and salt water has a toll on everything. Maintenance of painting the hotel, painting the wood posts in the pool area and the pool area itself is needed. A hotel concierge would be nice to arrange tours but we used Trip Advisor/Viator and our English speaking tours went well. Thank you Fiesta Inn for making us feel welcome and feeling as if we were part of your family. olga g, Manager at Fiesta Inn Veracruz Boca del Rio, responded to this review Thank you so much for your comments towards your last stay at Fiesta Inn Boca del Río.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!General ManagerFiesta Inn Veracruz Boca del Rio

  Read more

• User:phaniteja

  Trip type: Business

  Good location, friendly staff, unclean rooms

  15 Aug 2019

  Great location. The staff were friendly (although some communication difficulty existed due to language issues). The room floor was not clean, the bathroom shower was awful, the tub was not draining, and the shower curtain was missing! The air-conditioner is VERY LOUD, and is a hindrance to a peaceful sleep. Fiesta Inn Vera... G, Gerente at Fiesta Inn Veracruz Boca del Rio, responded to this review Dear phaniteja,Thank you for your comments, we apologize for the inconvenience and of course we'll put hands on in the improve of these details, we appreciate your trust and we hope to see you soon in the future.Regards!General Manager - Fiesta Inn Veracruz Boca del Río.

  Read more

• User:118danielle

  Trip type: Family

  Kind of disappointed

  29 Jun 2019

  We stayed for a couple of nights at this hotel because we usually love the chain but this hotel was actually disappointing from the moment we arrived.First we were told we had to check in before getting help unloading our luggage, then there was a huge lineup for check in that took over a half hour to get through. I had requested a rollaway bed and they didn't even look into it, I reminded the person at the desk and he said he needed to check if they had any left but he never confirmed and we didn't get one. Then we got to our room and found it very run down, the terrace was actually all cracked it made us nervous to lean on it. The fixtures looked old, the phone would not work unless you tried hanging up and picking up at least 10 times. And if you actually got through to someone they would just ignore our requests, I asked for them to bring us a spoon no one ever came and on the second night there was a party and it was midnight and it was so loud we didn't sleep... I called to complain and they didn't care. Food was mediocre so we didn't eat there more than once. We would not recommend, there are better hotels for sure. Fiesta Inn Vera... G, Gerente at Fiesta Inn Veracruz Boca del Rio, responded to this review Dear Danielle,I am truly sorry for all this inconveniences you've mentioned during your last stay with us, I will share your comments with my staff particularly the lack of attention for your requirements in-stay and of course we will work to improve our service for you and all our guests.We as a brand care about this situations and I apologize and hope in the near future have the opportunity of offer you a better customer experience.Regards!General Manager - Fiesta Inn Veracruz Boca del Río.

  Read more