Damaki

Recent Reviews: 5901

• User:ablaha2014

  Trip type: Family

  Not bad

  03 May 2026

  This was my third time I stayed here, we checked in July, the second day we arrived we had some passed away from family, we requested hotel to refund 2 nights coz we had drove back home, the manager Chris he promised us that we can go and amount of Aed 2022 will remain in their account as credit and we can come anytime that amount can be used, I requested him refund he did not agree!!! I told him I need printer as proof he gave me and we left.I contacted him 19nov him November 22 he said he will let reservation team to contact me no one called, I contacted him again he ignored me, I called reservation they informed me they don’t know anything I have to call the manager, but ke kept ignoring very disappointed what a nightmare hotel, I would never stay in this hotel ever, how can hotel manager deal with guest of customer this way!!!I went to the hotel met another manager I sat explained he informed me that Chris is still there he said he will confirm with General Manager and get back to me, after 2 or 3 days he contacted me saying the GM refused to refund my money although wanted to stay he said that u should have come before the end of year, he never told me anything he should have mentioned on msg when I chatted with him but he never advised me or informed me about 1 years, I have never seen hotel like this terrible, all these drama just to take my AED 2022

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• User:861shaimaam

  Trip type: Solo travel

  Amazing stay on tze Palm

  29 Apr 2026

  My favorite hotel in dubai, it is my fourth time there, i like the location, the rooms, the service and most of all tze staff, they are the ones who make anything work, very kind, polite and helpful. They have this lovely balance between being friendly and helpful and respecting your privacy.Thanks to Mr. Timothy, Ms. Ei Ei , Mr. Deepak and Mr. Amgad, you maye my vacation very enjoyable and felt like I‘m with family, keep up the good work Samir Arora, General Manager at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear 861shaimaam,We are truly honored to have had the pleasure of welcoming you back once again to The Retreat Palm Dubai MGallery by Sofitel for the fourth time and to be your favorite hotel in Dubai.It is heartening to read that our heartists continues to be the highlight of your stays. We pride ourselves on creating a "home away from home" atmosphere and knowing that you felt like you were with family is the greatest compliment we could receive. Finding that perfect balance between attentive service and respecting our guests' privacy is something we strive for daily.We will be sure to share your wonderful praise with Timothy, Ei Ei, Deepak and Amgad. They will be thrilled to know that their kindness and professionalism made your vacation so enjoyable.Thank you for your continued loyalty and for being such a valued member of our community. We already look forward to your fifth stay with us.Yours sincerely,Samir AroraGeneral Manager

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• User:Hadi Z

  Trip type: Family

  Great place for a mini staycation!

  25 Apr 2026

  I had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. The rooms were beautiful and very comfortable, the pool was relaxing, and the beach was clean and peaceful.The food was a highlight both the breakfast and dinner buffets were delicious with a great variety. A special thanks to EI EI, who took amazing care of me and my family she was attentive, kind, and made our experience even better.Overall, the staff were friendly, the atmosphere was calm, and I would definitely recommend this hotel. Samir Arora, General Manager at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear 549hadiz,Thank you so much for choosing The Retreat Palm Dubai MGallery by Sofitel for your mini staycation and for sharing such a wonderful review with us on TripAdvisor.We are delighted to hear that you enjoyed our beautiful rooms and found the pool and beach to be the perfect setting for a relaxing getaway. It is also fantastic to know that our culinary team hit the mark with the variety and flavor of our breakfast and dinner buffets.We are especially proud to read your kind words regarding Ei Ei. She is indeed a valued member of our team and we will be sure to share your appreciation with her. Knowing that her attentive and kind service made your family’s experience even more special is truly heartening.Thank you for your recommendation and for highlighting our calm atmosphere and friendly heartists. We look forward to welcoming you and your family back for another refreshing staycation very soon.Yours sincerely,Samir AroraGeneral Manager

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• User:Mena_Traveller

  Trip type: Family

  A brutal honest review - does not deserve 5 stars.

  18 Apr 2026

  As always, I give brutally honest reviews.We arrived at the hotel around 11:00 PM. As we pulled up to the entrance, the bellboy asked us to park the car in the parking lot ourselves. My wife's reaction said it all: *"Are we checking into a five-star hotel or a hostel?"*That one sentence set the tone for the entire stay. This property does NOT — and frankly NEVER will — deserve five stars. The furniture throughout the property, the dining area, the food quality and variety: none of it holds up to that standard. The staff, to their credit, do their absolute best. Most of them are genuinely outstanding.But even there, small moments revealed the bigger problem. When we went to the pool and asked for two towels each — one for the sunbed, one for ourselves — the attendant immediately asked: *"How many guests are in your room?"* I was speechless.At any property of this caliber, they would typically take a deposit and charge everything to your card on file. Not here. They chase you around like a three-star budget hotel, credit card machine in hand. Expecting guests to pay by card at the pool bar? Unacceptable.The kids' club staff are fantastic — truly. But two free hours and then a charge per additional hour? For a five-star property, that's an embarrassment. It's not about the 60 AED. It's about the philosophy of service.When I went to use the sauna, I accidentally walked into the female spa area — there are no signs. Once redirected to the male sauna, I arrived to find no towels. I had to walk back again to get one. The sauna itself is small but pleasant and well-maintained. Again: the staff are doing their job. The management is not.Five stars is not a number on a golden plate at your front door. It's a feeling you create. When another guest in a review mentioned there was no welcome drink, I understood exactly what she meant — it's not about the drink. It's about the cumulative experience.Every morning of our stay, we ordered the same thing: *"Eggs Benedict, no salmon, yolk runny."* I'll let you guess how many times they forgot, forcing us to go back inside — only to be served one egg soft and one hard-boiled. After about 30 min waiting time. A chef who cannot make a proper poached egg is a serious problem.On the second evening, my wife found not one but two long black hairs — one in each of two separate dishes — at what I can only describe as a three-star buffet. We left the table immediately and moved to the hotel's Turkish restaurant.My sincere suggestion to management — not the staff — would be to visit the Raffles Palm, where we stayed over Christmas, and observe what a genuine five-star buffet experience and a proper equipped hotel actually looks like.The worst moment came on our final morning. The hotel admitted a large group of young day guests onto the property. The noise level was unbearable. They were pushing children in the pool, and some entered the water in their underwear. It was genuinely appalling. Multiple guests complained, and the situation was eventually addressed — but the damage was done.We retreated from the Retreat back to home. We visited this property twice: once to arrive, and once to leave. There will not be a third time. Jason Hollingworth, Owner at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear Mena_Traveller,Thank you for taking the time to share your very open and detailed feedback. We truly appreciate guests who share their experience with such honesty, as it allows us to reflect and continue improving.We are pleased to read your kind words about our Heartists. Your recognition of their dedication, warmth, and genuine care, especially our kids’ club team and colleagues at the Turkish restaurant, means a great deal to us and will certainly be shared with them.While we regret that certain aspects of your stay did not fully meet your expectations, please be assured that your feedback has been carefully taken on board, is currently under review, and all necessary actions will be implemented to reduce and prevent any recurrence. Thank you once again for choosing to stay with us Warm RegardsJason Hollingworth, Executive Assistant Manager. The Retreat Palm Dubai, MGallery Collection

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• User:farhaan b

  Trip type: Family

  Not up to standard

  11 Apr 2026

  I’m extremely disappointed with my experience at this hotel. From the moment we arrived, the service fell short of expectations. We were not even offered any welcoming drinks, which is usually a basic gesture in hotels of this standard.The dinner buffet was very poor — limited variety, low quality, and not up to the level you would expect. It honestly felt like a big letdown.However, I must say that the breakfast was good, and the room itself was comfortable and met expectations.To make matters worse, we had clearly informed the hotel in advance that we were celebrating my birthday. Despite that, there was absolutely no gesture from their side — not even something small to acknowledge the occasion. It made the whole experience feel even more disappointing.Overall, the service and attention to detail were lacking, and I would not recommend this hotel based on my experience. Jason Hollingworth, Owner at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear farhaanb2019Thank you for taking the time to share your experience with us. We are genuinely sorry that parts of your arrival and the dinner buffet did not meet your expectations, and especially that your birthday was not acknowledged as it deserved to be.We understand how important these moments are, and we regret that we missed the opportunity to make your stay feel truly special. Your feedback has been shared with our team so we can learn from it and ensure better care going forward.We are thankful for your kind words regarding the comfort of your room and your enjoyment of breakfast, and we sincerely hope to have the pleasure of welcoming you back for a stay that reflects the warmth and attention we strive to offer all our guests.Many Thanks,JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGERThe Retreat Palm Dubai, MGallery Collection

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