Nehal Hotel

Recent Reviews: 225

• User:neha k

  Trip type: Friends getaway

  Worst Hotel and worst staff

  06 Jun 2025

  First time to book in this hotel and definitely the last. The room was dirty and dusty, removable stains everywhere, walls are too thin so its noise all day. never have a peaceful night. The toilet seat was dirty with old poo. cups were dirty too. The valet is NOT free. The receptionist rupa was nice but the other receptionist she was so unfriendly and speak in a high tone and she was inefficient. No view So I went to ask for the manager they said they have no manager but there is duty manager, so a guy came and asked how to help, I thought he is the duty manager, but he was only the supervisor, I showed him all the dirty photos i took for the room and bath, there was no reaction only carelessly apologized and said he will send someone to clean and when a room is vacant, he is going to give it to us. I was not happy with his reaction, Im sure the gm and the authorities will take an action so they know that they cant take money for a filthy room. a complain will be done soon. Nehal Hotel, General Manager at Nehal Hotel, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, and we sincerely apologize for the inconvenience and discomfort you faced during your stay.Cleanliness and guest comfort are top priorities for us, and we are very disappointed to learn that we fell short in providing you with the level of service and quality you rightfully expected. Please accept our apologies for the condition of the room, the cleanliness issues you mentioned, and the noise disturbances. This is far from the standard we aim to maintain.We also regret the service you received at the front desk. While we are glad to hear that Rupa was courteous and helpful, we are equally concerned to learn about the behavior of the other team member, which does not reflect the professionalism we expect from our staff. We will be addressing this internally with the team to ensure that all guests are treated with the utmost respect and care.Additionally, we apologize for the confusion regarding the management escalation and the response you received from the supervisor. We understand your frustration and assure you that your feedback is being taken very seriously. It has been escalated to the General Manager, and corrective actions are already underway.We value your feedback as it helps us improve, and we hope you will give us another opportunity to provide you with the quality experience you deserve.Best Regards,Yusuf NazirDuty Manager.

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• User:Maksat T

  Trip type: Couples

  Worst hotel!

  08 Dec 2024

  I strongly do not recommend this hotel! I had been planning a trip for my parents' anniversary since summer, booked the hotel months in advance, and contacted the hotel to arrange a taxi and confirm the booking. However, I received no response—only the standard confirmation through Booking.com. I decided not to bother the hotel further, assuming the confirmation from booking.com was sufficient.Finally, the long-awaited day arrived. My parents flew out and were supposed to check into the hotel by 6 PM. But, half an hour before their arrival, the hotel canceled the booking. Upon arrival, my parents were told there was no reservation. I had booked the room for $100, and the budget was calculated based on this amount. However, the hotel informed them there was no booking and that the room price at that moment was $160.If this is not fraudulent activity, then what is it? Judge for yourself.

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• User:Derick A

  Trip type: Business

  Excellent service

  16 Nov 2024

  Had a problem and they solved it emediatly costumer care is excellent highly recommend to people visiting Abu Dhabi restaurants and all shops around public transport 24/7 available never a dull moment xxxxxxxxxxx xxxxxxxxxxxx xxxxxxxx

• User:sinan i

  Trip type: Solo travel

  Roshan

  15 Nov 2024

  I was so appreciated Roshan for friendly approach and his service daily basis. I would like to thank him so much. I belirme that he will be a great Manager in the future. Please give him a chance to improve himself by trainings you provided. This will be lovely.

• User:Nestor A

  Trip type: Family

  Comfortable stay and clean rooms

  15 Nov 2024

  I really had a comfortable stay in this hotel. The rooms were big and the mattress really comfortable.I would like to specially thank Whai Shan for the service and the cleaning. She took care of our room during all our stay:I will definitely repeat my stay in this hotel.