Leonardo Inn Hotel Aberdeen Airport

Recent Reviews: 514

• User:122gavinj

  Trip type: Business

  Horrendous customer service

  30 Apr 2026

  Due to an error on booking.com my dates where incorrect, I advised the hotel immediately and they did nothing to help and charged me the full rate for the room and would not change the date. Disgusting customer service, never staying at this hotel again. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear 122gavinj, Many thanks for staying recently and thank you for taking the time to leave a review.We are sorry to hear about your disappointment regarding your reservation and do understand how frustrating this situation must have been. Upon reviewing your booking, we can confirm that the rate selected was a prepaid promotional offer, which is clearly outlined at the time of booking as non-amendable and non-refundable under the specific terms of that offer. These conditions form part of the discounted pricing agreed when the reservation is made.When your request was received, our team responded in line with these booking conditions, which unfortunately do not allow changes or refunds. As the reservation was made through a third-party platform, any amendments or cancellation requests would also need to be managed directly through that provider. We appreciate this may not have been the outcome you were hoping for, and we are sorry for any inconvenience this caused. Your comments regarding customer service have been noted and will be shared with the team for review.I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer.Best regards, Manol Customer Relations Executive.

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• User:jim d

  Trip type: Couples

  Surpassed expectations

  20 Apr 2026

  To be honest, I booked this hotel by mistake, but am pleased to say it surpassed my expectations. Room was clean and comfortable and the breakfast was one of the best. Staff were very friendly. Would happily make the same mistake again. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear U1559QMjimd, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that, even though your booking was unintentional, your stay ended up surpassing expectations and turned into such a positive experience. It is wonderful to know that you found your room clean and comfortable, and that breakfast stood out as one of the best you have had. We are also very pleased that our team made such a positive impression with their friendly service throughout your stay.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:UKTouristScotland

  Trip type: Couples

  Decent hotel, great value

  18 Apr 2026

  We stayed here for 2 nights while visiting some local National Trust properties in the area - Dyce is a good location for this. Although we were near the airport, our room on the ground floor was quiet. The room was extremely clean and fresh with decent bedding. Only criticism was the lack of a power socket beside the bed. The bathroom was on the small side, but the shower had good pressure with nicely scented toiletries. We had breakfast both mornings and were very happy with the selection and quality - eggs cooked to order was a bonus. We would definitely stay here again, for the price we paid I think it was excellent value. Finally, I would like to mention the employees - everyone we encountered from reception, restaurant staff and a maintenance man at work in our corridor, was friendly, efficient and helpful. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear UKTouristScotland, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you enjoyed your stay with us while exploring the local National Trust properties, and that our location in Dyce worked well for your plans. It is wonderful to know that your room was quiet, extremely clean, and fresh, and that you appreciated the comfort of the bedding and the quality of the shower facilities and toiletries. We are also very pleased that you enjoyed your breakfast on both mornings, particularly the cooked to order eggs and overall selection. Your kind comments about our team are especially appreciated. It is fantastic to hear that everyone you encountered, from reception to restaurant staff and maintenance, contributed positively to your experience. We will be sure to share your feedback with them. We also appreciate your constructive comments regarding the power sockets by the bed and the bathroom size, and these have been noted for future review as we continue to improve our guest experience. Thank you again for your excellent feedback and for highlighting the great value of your stay.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:F941LJlizc

  Trip type: Family

  Fine for a one night stopover

  03 Apr 2026

  Excellent location for the airport with super friendly staff on reception. Nice clean room and adequate for a one night stay. However the mattress in the single bed needs replacing as my grandson was basically lying on the bed base. Didn't stay for breakfast so unable to comment. Leonardo needs to try and change the licensing permit as we were disappointed we couldn't sit in the bar area as no under 18 allowed in after 8pm . Not sure if we would stay again . Maybe if no alternative could be found. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear F941LJlizc, Many thanks for staying recently and thank you for taking the time to leave a review.We are pleased to hear that you found our location convenient for the airport and that our reception team made a positive impression with their friendly service. It is also encouraging to know that you found your room clean and suitable for a short stay. At the same time, we sincerely apologise for the discomfort caused by the mattress in the single bed. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance team for review and necessary action. We also understand your disappointment regarding the bar access restrictions. While these are in place due to licensing regulations, we appreciate how this may have impacted your experience, particularly when travelling with family.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:Jane M

  Trip type: Family

  Not good

  14 Mar 2026

  Hi hotel staff great .pillows lumpy.cooked breakfast cold and they reheated for me still cold.table next to me said their cook breakfast too was cold.no refund I hope the cooked breakfast will be hot as staff member said it would be sorted for tomorrow Stayed from 13th march too 15th march Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Good morning janemO5324BX,Thank you for your feedback. We’re glad our staff provided friendly service, but we sincerely apologize that the cooked breakfast did not meet expectations and caused frustration. Your comments have been noted, and we will review our breakfast service to ensure it is properly hot and enjoyable for all guests. We appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back.Kind Regards,AnisaCustomer Relations Executive

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