Ibis Birmingham Bordesley Circus Hotel

Recent Reviews: 625

• User:eevie

  Trip type: Couples

  Ibis Cancelled booking - no alternative offered

  14 May 2023

  Booked this hotel well in advance (July 2022) for Springsteen concert. It took 2 months for the hotel to inform me that the confirmed booking was cancelled. This information came after the date the hotel closed, so very poor communication. I'm really disappointed that Ibis and the Accor group were very unhelpful and refused to rebook me into alternative accommodation at the price I had booked at. Obviously 2 months later prices had increased. I booked through Booking.com who were equally unhelpful. But I expected more for Ibis. Mihaela Dihonova, General Manager at ibis Birmingham Bordesley Circus, responded to this review Dear Eevie, I am so sorry to hear that your booking was cancelled and that we were unable to relocate you at the same rate, Please know that your feedback is crucial to us, so that we can make improvements to our service. Please accept my apologies for the inconvenience and I hope that you managed to find somewhere suitable in time for the concert.Best Regards

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• User:F9178AVkeithm

  Trip type: Solo travel

  Happy Stay

  12 Feb 2023

  Not much to fault with this hotel. Clean room, friendly staff and right where I needed to be. It's about 2km from City centre and a long walk or a taxi ride if you are not familiar with Birmingham. I went for the football, as the stadium is just up the road. If you are not a football fan check the dates as the bar area can get a little lively on match days. Really good experience all round. Mihaela Dihonova, General Manager at ibis Birmingham Bordesley Circus, responded to this review Dear F9178AVkeithm,Thank you for your review. We truly value your opinion. It is very important for us that our guests' experiences are shared.In September 2022 the hotel has accepted a 12-month exclusive contract and we closed our door for the general public. We will be happy to welcome you back once the hotel is reopened.Take care and stay well,Mihaela DihonovaHotel manager

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• User:thesource

  Trip type: Couples

  Ibis rocks :0)

  19 Aug 2022

  Stayed for one night as a stopover on the way down south. Looked for a hotel that accepted dogs (£10 charge). What an amazing hotel for the money. All of the staff were friendly, smiling and helpfull. The room was modern and clean. Car park was secure with electric gate. Mcdonalds right next door. Would definitely stop again. Mihaela Dihonova, General Manager at ibis Birmingham Bordesley Circus, responded to this review Dear thesource,Thank you for your review and for choosing ibis Birmingham Bordesley. We are happy that you and your furry friend enjoyed your stay.Thank you once again for giving us a perfect rating and for recommending ibis Birmingham Bordesley to other travelers! We can't wait to host you and your favourite pet very soon.Take care and stay well,Mihaela DihonovaHotel manager

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• User:KayleighR15

  Trip type:

  Excellent service, great value for money

  30 Jul 2022

  Stayed here for 2 nights with my husband and 2 friends for a wedding nearby. From the moment we arrived, the service was impeccable. The manager who checked us in was super friendly and helpful. We headed down to the bar area to wait for the arrival of my friends who were staying in another room and they were checked in by Atif who proceeded to provide excellent service for our group the whole night. He was friendly, chatty and helped with anything we needed. A truly guest-focused individual. The room was sizeable and comfy. Breakfast was excellent and really set us up for a long day at the wedding. Would not hesitate to recommend this hotel! Mihaela Dihonova, General Manager at ibis Birmingham Bordesley Circus, responded to this review Dear KayleighR15,Thank you for your kind comments and compliments. I can assure you that the team will be delighted to hear that you enjoyed your stay. We endeavor to go beyond to ensure our valued guests have a memorable experience. I am glad that this was reflected during your stay. Your comments are a great reward for all of us, especially for Atif. As a team our main goal will continue to be to offer comfortable, clean and friendly stays for all our valued guests.Thank you once again for your amazing comments and we are looking forward to having you again as guests in ibis Birmingham Bordesley. Take Care and stay well,Mihaela DihonovaHotel Manager & Proud HEARTIST

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• User:nigwife2022

  Trip type:

  Amazingly friendly and helpful!

  27 Jun 2022

  We were delighted by our recent stay at the Ibis, Bordesley Circus. Room was very clean and spacious. It was surprisingly quiet too, despite being on a main road. We brought our elderly dog, Suzy, with us too and were warmly welcomed. The staff were amazing, really friendly and welcoming to us all. Suzy the dog was thoroughly spoilt by Atif who made a urge fuss of her. We had a lovely stay and would thoroughly recommend it. We will definitely return sometime. Mihaela Dihonova, General Manager at ibis Birmingham Bordesley Circus, responded to this review Dear nigwife2022,THANK YOU for your kind comments and compliments – I am delighted that you and Suzy enjoyed your stay at ibis Birmingham Bordesley. One of the greatest rewards is receiving encouraging feedback such as yours. Atif and the rest of my colleagues take pride in creating a memorable and exceptional experience for our valued guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your fantastic review and we look forward to having the pleasure of welcoming you all again very soon!Take care and stay well,Mihaela DihonovaHotel manager

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