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Fjb Harbour Heights Hotel

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Fjb Harbour Heights Hotel

locationPoole, Bournemouth

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About Fjb Harbour Heights HotelAbout Fjb Harbour Heights Hotel

Location

This hotel is located in Poole, about 5 minutes from the beach.

Facility

The hotel has a lift and features 38 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, room service and a laundry service. A fax machine is available for guests' business needs.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, windsurfing, canoeing, sailing and catamaraning.

Meals

The hotel features dining services including a restaurant, a dining room and a bar. Bed and breakfast can be booked. Breakfast and lunch offer culinary delights every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Fjb Harbour Heights Hotel Amenities at Fjb Harbour Heights Hotel

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Service

    • -

      Lifts

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      Newspaper kiosk

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      Restaurant(s)

    • -

      Room Service

    • -

      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Canoe

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      Catamaran

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      Cycling/Mountain Biking

    • -

      Golf

    • -

      Sailing

    • -

      Sun loungers

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

400 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

709

Very Good

470

Average

212

Poor

109

Terrible

91

Recent Reviews: 1591

  • User:O8427IWgillh

    Trip type: Couples

    Lovely midweek break

    rating09 Mar 2026

    Very good location, with good very clean sized rooms. Very quiet location with friendly and helpful staff.

  • User:Hariboop

    Trip type: Couples

    Give Raz a raise! Brilliant birthday!

    rating23 Feb 2026

    I was surprised by my partner on my birthday with a stay here for 2 nights. It was so special and I loved every minute. The views are incredible and the food also great. The service delivered by Raz made the whole visit. He is exceptional at his job I think this hotel is lucky to have such a hard worker. Thank you HH and Raz.

  • User:skybluearmy11111

    Trip type: Couples

    We love it!

    rating14 Feb 2026

    Whenever we are working near Poole we try and stay in this hotel as it is so lovely. The breakfast and views are very hard to improve on but we both feel it’s the staff that make this Hotel they cannot do enough for you. Thank you and we will be back soon.

  • User:Martin H

    Trip type: Couples

    Weekend away

    rating26 Jan 2026

    Fantastic location, great team, nice rooms , and really good food. Went a couple of year ago and the food was a bit sub par, however it was fantastic this time around

  • User:skherbert

    Trip type: Business

    The worst hotel experience ever - would’ve been better to sleep in my car

    rating17 Jan 2026

    Upon arrival at 9pm, the reception was unmanned. After a few minutes, someone turned up to help me find parking as the area outside the hotel was full and it was difficult to find the other section below. I was given a room on the third floor, and when I walked in there was a horrid musty smell and the room was very tired and worn. It was also very, very cold. However, the worst was the fact that there was an interconnecting door to the room next door. I was travelling solo and quite nervous, and I could clearly hear the person walking around their room like they were just a few inches from me. After a few minutes I realised that I would not be able to sleep, I was too nervous being on my own, and I went back to reception and requested a room without an interconnecting room next door. I didn’t think this would be too much to ask, but I was very definitely frowned upon for being such a nuisance. The next room didn’t have the interconnecting room, thankfully, but again it was absolutely freezing and felt shabby and worn. I tried using the thermostat on the wall to increase the heat, but it wasn’t working. I put the television on to distract myself from the cold, but that wouldn’t even work. After half an hour, I went down to reception to ask could someone fix the heating. It turned out, they controlled the heating from reception and hadn’t turned it on. I was told it would take about half an hour for the room to heat up. So I took myself to the warm bar to order a drink whilst waiting. No surprise, nobody there to serve me…. I waited and waited and nobody came. Giving up, I went back to my room… still no heating. I got into bed with my clothes on. At 1 am I had to get up and put a hat and scarf on. I tried calling reception but the phone wouldn’t connect. Desperate to get some sleep as I had a meeting in the morning, I wrapped the scarf around my head and nose. The next morning I complained & I was told I could have the manager’s email address. I had to pay in full upon arrival, otherwise I would have refused payment. Hoping that this review will help someone else looking at booking this hotel, to decide not to book. FJB Hotels, General Manager at Harbour Heights Hotel, responded to this review Dear skherbertThank you for sharing your feedback. I am sorry to hear that your stay did not meet your expectations and that you were uncomfortable during the night.I would like to clarify that our hotel does not have interconnecting rooms. While we understand that sound transfer can occasionally be noticeable in some areas of the building, there are no rooms connected by internal doors.Regarding the heating, this was switched on and operating at the time of your stay. As explained, it can take some time for the rooms to warm up, particularly during colder evenings, and we regret that this caused you discomfort.I am also sorry that you felt unsupported on arrival and when seeking assistance, and that your concerns were not handled in a way that reassured you. This has been noted and will be addressed with the team.We appreciate you taking the time to leave your feedback.Kind Regards,Harbour Heights Management Team

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