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Queens Hotel & Spa

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Queens Hotel & Spa

locationUnited Kingdom, Bournemouth

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About Queens Hotel & SpaAbout Queens Hotel & Spa

Location

This hotel is located in Bournemouth. The nearest airport is Bournemouth (BOH).

Facility

The hotel has 2 lifts and features 108 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Queens Hotel & Spa Amenities at Queens Hotel & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

337

Very Good

115

Average

101

Poor

74

Terrible

77

Recent Reviews: 704

  • User:loucantwell1975

    Trip type: Family

    Huge safety concerns ignored

    rating12 Jun 2026

    Despite repeated emails and messages you have completely ignored my safety concerns and refused me and type of refund. There were no wet floor signs on the stairs down to the spa so my children slipped-you are lucky I am not suing you. Also a workman came into my teenage daughter’s room without any ID or introduction. The door to the balcony was broken so we were unable to use and there were no cushions available for the mouldy chairs.No one there seems to care about safety and I am very disappointed and so feel forced to put in bad reviews as maybe that way I will get a response!

  • User:Lauren R

    Trip type: Couples

    Wonderful stay

    rating12 Jun 2026

    We absolutely loved our stay. Staff are helpful, rooms are beautiful. The breakfast was lovely, and great value for money. We appreciated the 11am check out time. Location was close to the beach, Decor was lovely also. The only complaint we had was that the walls were thin, and we could hear the people partying in the next room all night, but we were able to sort that by just having the TV on. Would highly recommend

  • User:Claire W

    Trip type: Couples

    Great weekend stay by the sea

    rating09 Jun 2026

    It was our first time returning after the refurb and we had such a lovely experience! We came during the heatwave and it just reminded us further of how much we love this hotel and its location. The breakfast was fab and all staff were amazing. Some great work has been done since the refurb. Our room was lovely and nicely decorated. A really good stay and already planning on when to come back!

  • User:christinecD6854SA

    Trip type: Couples

    Very poor

    rating07 Jun 2026

    Broken window that shook in wind all night. The toilet was not clean and we were given a soiled towel. The room was mouldy . Breakfast served cold first day offered a rebate that was not honored Louis Rigney, General Manager at The Queens Hotel And Spa - Bournemouth, responded to this review Dear ChristinecD6854SA,Thank you for your review, we processed a 50% refund for the first night of your stay, you were given 3 rooms in total to view and stay in, each of which had alleged faults which we don't agree with, a request for additional monies to be refunded to you was made to my reception team yesterday with the threat of posting negative reviews if this was not complied with, we have also reported this to Trip Advisor and Booking.com whom you booked through.I will respond to your partner's review posted alongside this separately. Best regards Louis RigneyGeneral Manager

  • User:Trek48643941882

    Trip type: Friends getaway

    Negative experience do not stay here

    rating07 Jun 2026

    Unhygienic room had to be moved 3 times during a 3 day stay and each time was moved to a room which was unclean. Broken window. Urine stains on toilet, other guests slamming doors at unreasonable times during the night and brown stains on towels, mould in bathroom. Hotel tried to rectify but was unable to do so due to cleanliness of the rooms and when asked to speak to a manager was refused and told they are too busy! Louis Rigney, General Manager at The Queens Hotel And Spa - Bournemouth, responded to this review Dear Trek48643941882,I have responded to your partner's review separately, but for brevity I have copied it here, I spoke to you on the first day of your stay and refunded 50% off the first night, as correctly advised to you by my team I could not speak with you on checkout as I was in a meeting that I could not leave."Thank you for your review, we processed a 50% refund for the first night of your stay, you were given 3 rooms in total to view and stay in, each of which had alleged faults which we don't agree with, a request for additional monies to be refunded to you was made to my reception team yesterday with the threat of posting negative reviews if this was not complied with, we have also reported this to Trip Advisor and Booking.com whom you booked through"Best regards Louis RigneyGeneral Manager

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