Smiths - Sauchiehall Street

Recent Reviews: 512

• User:poppins1984

  Trip type: Business

  Do not stay in this awful hotel.

  03 Dec 2022

  The carpet was dirty heading up to the room, the smell of smoke in the corridor, so people are smoking in their rooms (the fire alarm system clearly not working), damp smell in the bedroom, bait box for mice by the window, condensation and mould around the window, white stains on the bed sheets, mould on the ceiling above the shower, hairs on the toilet pan, dust on the tv, random dirty chair and carpets . . . the list could go on.After complaining to them and Booking.com, they refuse to refund, despite all these unacceptable conditions. Then the hotel records you as a 'no show'. It's a bit silly of them to do so, considering the alarming number of CCTV cameras inside the property.

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• User:Janeo72

  Trip type: Business

  Horrendous experience for a single woman

  21 Nov 2022

  It's so interesting to read how many people have also experienced an awful stay at this hotel, it's a surprise people still stay there. I had the worst experience I've ever had in a Glasgow hotel, and I stay weekly in different venues for work each week. I will never stay in this hotel again mainly because of how rude and ignorant the receptionist was. You are not allowed to raise a complaint about this hotel, otherwise they just decide to cancel your booking and tell you to leave the hotel!! I booked for 2 nights when there was a big Glasgow football game on, so they inflated the prices for the 2 nights, but the room I was given is normally about £35/40 and with a separate bathroom, and a shower upstairs, I wouldn't have normally booked this. When I paid £65 for both nights, I presumed it would be fine. I have paid less than this in other hotels and never had such a horrific room. The kettle 'blew up' twice, the element was charred and ancient and caused smoke in my room, so you would think you could open the window to rectify this - no, it was jammed shut. The room was no bigger than a prison cell, and felt like one, as there were stains on the walls and the sink kept blocking. I struggled to sleep due to the smoke which triggered my asthma, and overall I had the worst night. I couldn't speak to any manager the next day, so I checked out and phoned that morning to complain and seek an alternative room. Upon arrival after work, I was happy to accept the alternative room without seeing it as anything was better than the tiny single space the night before! However, as soon as I said I wanted to discuss how bad the room was the previous night, and the fact that the price paid was not acceptable, the receptionist suddenly started to verbally argue with me, and basically told me to leave the hotel. I was therefore a single female, with no accommodation, having paid for 2 nights, and told to go leave with no care for my welfare. I was due to attend an event that night, and the stress of this was terrible. I complained to booking.com but basically had to find alternative accommodation at 6pm on a Thursday night in Glasgow. I have no doubt, that as with every bad review on here, the hotel management immediately blame the guests and try to claim that we are at fault, which is very disappointing. Perhaps if they took the care the think about basic customer service skills, they wouldn't have so many negative reviews. If you don't complain, they seem to leave you alone. Avoid at all costs.

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• User:SarahFahmy22

  Trip type: Business

  Very rude

  28 Aug 2022

  I booked two nights at the hotel. I checked in and I didn't like the room so I checked out early and didn't stay for the second night. The lady in reception Hena confirmed that the hotel will refund the second night. I was surprised they cancelled my reservation as a No Show and refused to refund any money. It is not only that, it is how they responded to us, how rude the reply was. I was not expecting 5 star hotel and I was in Glasgow for a medical conference. Worst experience ever. Very rude. Not to mention the hideous room I wouldn't let my dog stay in for one night.

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• User:paulhI2343HM

  Trip type: Solo travel

  Friendliest Staff

  08 Jul 2022

  Have stayed in hundreds of hotels. Friendliest Staff were here. Such nice, kind, genuine people. I owe them a lot. Good access for city. I thought the room was fine. I hold quite a lot of affection for this place as the staff were like family to me at a hard time in my life. I miss the breakfasts. They were great.

• User:846beckas

  Trip type: Couples

  very friendly staff!

  26 Jun 2022

  after arriving in glasgow and my hotel no longer able to accommodate me and my partner, i found this hotel on booking.com. although i read bad reviews I still decided to give it a go. I rang the hotel and explained what had happened and asked if they could accommodate us and if i could pay by cash on arrival. they were so understanding and put us up straight away, when arriving the man on reception checked us in he was very welcoming, gave us a parking permit, explained how taxis worked and give us the information we required. the room was bog standard, double room and private bathroom with a fan (all you need for a nights stay), would stay again, location was spot on and service was brill.

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