Church Street

Recent Reviews: 582

• User:Sheila F

  Trip type: Friends getaway

  Worst night ever

  28 Mar 2026

  Booked through Groupon- unable to get access to hotel, no codes provided. No staff to assist anywhere. Had to rebook a room through a different site. When got in the room there was a half empty bottle of beer on the table. Worst night sleep. Noisy area, sirens, shouting and traffic all night. Then a resident shouting at 6am! Do NOT. Recommend

• User:Beth W

  Trip type: Family

  Avoid – barely more than a bed for the night

  13 Mar 2026

  Avoid – barely more than a bed for the nightWe stayed at Church Street Hotel and unfortunately it was a very disappointing experience from start to finish.On arrival there was no reception staff at all. The hotel appears to operate an unmanned reception, so we had to call a mobile number just to ask if we could leave our luggage. We were told to simply leave it in a corner of the reception area and were charged £5 for the privilege — despite there being no security or supervision.The hotel itself felt dark, dingy and generally dirty. Our room was extremely basic with no kettle to make tea or coffee, which is pretty standard in most hotels.There was black mould up the walls, condensation dripping down them, and the room had no heating so it was freezing. To make matters worse, the bed only had one pillow each and there was no way to request extra pillows or blankets, which you would expect — especially when the heating clearly doesn’t work.The bathroom had several issues too. It took around 15 minutes for the shower to get anywhere near a hot temperature, and the toilet blocked almost every time it was flushed.The bedside cabinets were dirty with visible grime and peeling paint, which just added to the overall neglected feel of the room.When we returned from an evening out, the entire hotel smelled strongly of weed and the smell travelled all the way up to our room.We also received constant emails about breakfast, yet there was no clear information or confirmation about where it actually was or how it worked.Overall, yes, we had a bed to sleep in — but that’s about the only positive. Based on our experience, I would strongly recommend avoiding Church Street Hotel.

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• User:Barney B

  Trip type: Couples

  An Absolute Dump.

  05 Jan 2026

  Avoid!Stayed one night with my wife due whilst stepdaughter attended West End Kids class.Bad.An absolute dump. Black mould on the walls. Bedside tables covered in grime with peeling paint. Dust everywhere. Grubby shower enclosure with soap scum and mouldy grime. Filthy windows and sill. Taps in bathroom loose and sprayed water in every direction when used. We had to go to the Sainsbury's nearby and buy antibacterial wipes to try and clean the place up a bit. Heating didn't work so had to complain to reception. We didn't sleep well that night, especially with the black mould, so vacated very early the next morning before staff even arrived it was that bad. GoodThe staff were lovely and friendly. Both guys we dealt with were a pleasure. When we complained about the heating a portable fan heater was brought to our room within 10 minutes. The bedding, after close inspection, was fresh and clean as were the towels in the bathroom.Location was ok. Not the safest area. A bit run down and lots of people hanging around doing nothing. But there were plenty of shops/takeaways close by. ConclusionStay away. Not the staffs fault by any means but the company OYO need to take a long hard look at themselves charging money for a dirty, risk health hotel like this.

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• User:Anca D

  Trip type: Solo travel

  Horrible staff members that care only about taking your money

  23 Dec 2025

  Disgusting staff that care only about their money and business Being treated very bad. I do not recommend at all.They were very disrespectful, and they lied about who is managing and who is working there or not.Jesus may deal with you

• User:li0nel2020

  Trip type: Couples

  Disappointing

  12 Nov 2025

  We had stayed at this hotel some years ago when it was quirky and good value. Unfortunately, it has since gone downhill. Although the bed was reasonably comfortable and the shower worked okay, the room looked neglected. The curtains were both becoming detached from the rail, which should have been easy to fix. The television remote control was malfunctioning. Breakfast was poor. Many items advertised in the hotel lobby as being offered for breakfast were not in fact available. The receptionist was amiable enough but his interest in resolving issues was rather perfunctory. The whole place had an unloved and uncaring feel. We had prebooked parking but found we could park on the road. The receptionist said we could claim a refund and gave a phone number. This led to a recorded message from a robot suggesting that if we did not want to wait on the phone we should chat with the virtual assistant on the website. The phone then cut out, without any person answering. The website was impossible to navigate and the virtual assistant unresponsive. In the end. I cut my losses and gave up.

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