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Shangri-La Hotel, At The Shard, London

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Shangri-La Hotel, At The Shard, London

locationWaterloo, London

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About Shangri-La Hotel, At The Shard, LondonAbout Shangri-La Hotel, At The Shard, London

Location

This hotel is located in the heart of London.

Facility

The hotel has a lift and features 202 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Water sports enthusiasts can enjoy jet skiing and diving. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and picnics are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, JCB and MasterCard.

Amenities at Shangri-La Hotel, At The Shard, London Amenities at Shangri-La Hotel, At The Shard, London

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

6923

Very Good

533

Average

189

Poor

95

Terrible

86

Recent Reviews: 7826

  • User:Robert R

    Trip type: Couples

    Kenny made the trip

    rating28 Mar 2026

    Hotel was lovely but over the phone was quite difficult to contact people both before and during the stay. But what I can give is an absolutely glowing report on the concierge desk especially 1 individual on particular named Kenny. He was incredible, everything you would expect but rarely receive from a high end hotel concierge but more. Kenny was attentive, funny and professional. Overall a great stay. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Robert, Thank you very much for taking the time to share your feedback with us.I am delighted to hear that you had an overall great stay and that you enjoyed the hotel. It is especially wonderful to read your kind words about Kenny, I will be sure to share your recognition with him, as I know it will mean a great deal. It is always so rewarding to know when a colleague has made such a memorable impact.At the same time, I was sorry to learn that you experienced some difficulty reaching the team over the phone both before and during your stay. This is certainly not the seamless experience we strive to provide, and your feedback has been shared with the relevant team for review.We are very grateful for your kind words and insights, and we hope to have the pleasure of welcoming you back again soon.Best regards,Kurt MacherGeneral Manager

  • User:Yigal M

    Trip type: Family

    Great stay in London

    rating19 Mar 2026

    The whole visit was wonderful. The team was super helpful and kind, and the hotel was beautiful with great food and a lovely spa. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Valued Guest, Thank you very much for your kind review. I am truly delighted to hear that you had such a wonderful stay with us.It is lovely to know that our team made a positive impression and that you enjoyed the food, spa, and overall atmosphere of the hotel. Your kind words mean a great deal to us.We very much look forward to welcoming you back again soon for another memorable visit.Best regards,Kurt MacherGeneral Manager

  • User:sar1986

    Trip type: Couples

    Unbeatable Views

    rating17 Mar 2026

    We picked this hotel to celebrate a milestone birthday and the view from the room was so worthwhile. Loved using the binoculars to look around. Amazing bathroom facilities and massive bed. We were able to check in early which was super appreciated. I really enjoyed the stay and would recommend to others but there were a few things stopping the full five stars. The room is noisy at night, not from other guests/outside but from the ventilation system - even though our climate control was off, there was a constant drone all night. The pillows were way too soft for us also. There is a pillow menu, but no description about the support so didn’t know which to choose. The hairdryer was connected in the bathroom which wasn’t always ideal. The sink had a small leak which we noticed upon leaving and notified reception. I have stayed in other 5 star hotels that left personalised notes & chocolates when celebrating something but this hotel did not, even though it was noted on the pre arrival email - this isn’t an expectation, just an observation. We did not use the restaurants, room service or house keeping so cannot comment on that, but the room was spotless upon arrival. Overall we enjoyed our stay and the location is excellent. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Valued Guest, Thank you very much for taking the time to share such a detailed review of your stay with us.I am truly delighted to hear that you chose us to celebrate such a special milestone and that you enjoyed the views, comfort of the room, and early arrival. It is wonderful to know that these elements helped make your stay enjoyable.At the same time, I was sorry to learn of the aspects that fell short of expectations. Your comments regarding the ventilation noise, pillow comfort, hairdryer placement, and the sink have been noted with great care. I was also concerned to read that your special occasion was not recognised as it should have been, and I completely understand how this may have impacted your experience.We would truly appreciate the opportunity to investigate your stay further. Kindly may I ask you to share your reservation details with us at london@shangri-la.com, so our Guest Engagement Manager can personally review this and follow up with you accordingly.Thank you once again for your valuable feedback. We are very grateful for your recommendation, and we hope to have the pleasure of welcoming you back for a more seamless and memorable stay.Best regards,Kurt MacherGeneral Manager

  • User:familywest

    Trip type: Family

    Misinformed

    rating16 Mar 2026

    We booked Shangri-La The Shard, London to celebrate our 30th wedding anniversary and chose the hotel only after specifically checking their dog policy in advance.I was clearly told that although dogs are not allowed in most dining areas, they could be left in the room for short periods (for example, while having breakfast), provided “Do Not Disturb” was used.After booking, we were then informed that dogs cannot be left unaccompanied in the room at any time. This directly contradicts what we were told beforehand and, in reality, makes it unworkable to stay at the hotel with a dog.As a result, we’ve had to change our plans entirely.Very disappointing experience, particularly given that we went out of our way to confirm the policy before booking. For a hotel of this standard, clear and accurate information should be a given.

  • User:hamad a

    Trip type: Family

    FAMILY

    rating15 Mar 2026

    Monique Mattia Eva Kyle Hassan Hassan Kenny Mohammad Jessica Tyrone Elias Dumi Wyne Palwasha Timur Stephanie Thacila RenateHelga AlexBen Andrei Arola MhadiKristina They took care of me treated me like family and never judged me. Honest to god when i tell u They work with their soul and they always have my back never in my life i felt this feeling with any other hotel. Jean louis u have to give them a raise and full payed vaction for all of them Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Valued Guest, Thank you so much for your heartfelt review. It truly means a great deal to hear how supported and cared for you felt during your time with us.We are incredibly grateful for your kind words, and I will be sure to share your feedback with the team. Knowing that you felt welcomed, valued, and treated like family is exactly the experience we strive to create for every guest.It was a genuine pleasure to have you with us, and we hope to have the privilege of welcoming you back again soon.Best regards,Kurt Macher General Manager

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