The Park Tower Knightsbridge, A Luxury Collection Hotel, London

Recent Reviews: 1354

• User:Maheshanpr007

  Trip type: Business

  Memorable stay at London

  12 Jun 2026

  My stay at Park Tower Knightsbridge was nothing short of exceptional. From the moment I arrived, I was welcomed with genuine warmth and professionalism that made me feel truly valued as a guest.The hotel perfectly combines luxury, elegance, and comfort. My room was beautifully appointed, impeccably clean, and offered stunning views of the surrounding area. Every detail, from the premium amenities to the comfortable bedding, reflected the high standards of a Luxury Collection property.The location is outstanding, with easy access to some of London’s most iconic attractions, world-class shopping, and fine dining experiences. It was the perfect base for exploring the city while enjoying a peaceful and sophisticated atmosphere.What truly made my stay memorable was the exceptional service provided by the entire team. Every staff member went above and beyond to ensure my comfort, always greeting me with a smile and a willingness to assist.Special mention to Rithit at the reception.The dining experience was equally impressive, offering delicious cuisine, excellent presentation, and attentive service throughout my stay.Overall, Park Tower Knightsbridge exceeded my expectations in every aspect. I highly recommend this hotel to anyone seeking a luxurious and memorable stay in London, and I look forward to returning in the future. The Park Tower Knightsbridge, Guest Services / Front Office at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review Dear Mr. Maheshan, Thank you for sharing such a thoughtful review of your recent stay at The Park Tower Knightsbridge.We are delighted to know that your visit was memorable and that you enjoyed the comfort, elegance, and luxury that our hotel aims to provide. It is wonderful to hear that you appreciated your room, our central Knightsbridge location, and the dining experiences during your stay.What means the most to us is learning that our team's hospitality helped make your time with us so special. Providing attentive and personalised service is at the heart of what we do, and your recognition of the team's efforts is greatly appreciated. I was particularly pleased to read your comments about Ritik. He is a valued member of our Food & Beverage team, and I know he will be delighted to learn that his attentive service, positive attitude, and dedication helped make your experience even more enjoyable.Thank you once again for your kind recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back to The Park Tower Knightsbridge for another memorable stay in the future.Warm regards,Sasha Bukina Front Office ManagerThe Park Tower Knightsbridge, Luxury Collection Hotel.

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• User:saraaalhashmi

  Trip type: Family

  worst hotel experience ever; do not waste your money

  02 Jun 2026

  worst hotel experience ever — do not waste your moneythis was genuinely one of the worst hotel experiences i have ever had, especially considering this is supposed to be a five-star hotel and one of the more expensive hotels in the area.we stayed in london during very hot weather, with temperatures outside reaching around 35°c, and the hotel had no working ac. we had three rooms, and none of them had proper air conditioning. the rooms were unbearably hot — honestly hotter than the corridors, hotter than the reception area, and even hotter than outside. we asked for a room change, but were told there were no available rooms and that the issue affected the entire building.we complained multiple times throughout the stay and received no real solution, only repeated false promises. on our third night, after going downstairs and demanding to speak to a manager because the situation was unbearable, the manager promised us compensation. she told us that the previous two nights would be 50% off across all three rooms, and that the third night would be complimentary. she also promised to send fans to the rooms and said they only had one portable ac available, but that they would order portable ac units for the other rooms and send them once they arrived.only one portable ac was provided. fans were sent to the other rooms, but the promised additional portable ac units never arrived. for two days, we kept calling and asking about them, and staff kept denying that this promise had been made.then, on checkout day, we were shocked to be told that the compensation was only 30% off for one night. this was absolutely not what we were promised. i personally had that conversation with the manager, and five members of my family witnessed it. yet the hotel completely denied everything. the duty manager, souki, eventually said “as goodwill” she would increase it to 50% off one night only. this was still nowhere near what had been promised to us.the problems were not limited to the ac. we also had electricity issues in one of the rooms. the lights would suddenly turn off, leaving us with no lights at all. i complained every single day, and every day they sent the same engineer, who kept trying to convince me that electricity cutting off for a few minutes is “normal.” it is absolutely not normal in a five-star hotel.one of our room doors was also broken and extremely difficult to open and close. it required excessive force, and i could not open or close it myself. my father had to do it for me every time because of how hard it was.the entire stay was horrible from beginning to end. the staff were not friendly, not helpful, and did not seem to genuinely care. it honestly felt like the only reason the manager made promises was to get us to stop complaining downstairs in front of other guests and go back to our rooms. once we did, nothing was properly done.we paid a lot of money to stay at this hotel because of its location and five-star rating, but the experience was completely unacceptable. no working ac during extreme heat, electricity cutting off, a broken door, false promises, poor service, and unfair compensation.i would never stay here again, and i strongly do not recommend this hotel to anyone. please do not waste your money The Park Tower Knightsbridge, Guest Services / Front Office at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review Dear Ms.Sara,Thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and that your stay did not meet expectations, particularly during such high temperatures.We regret the issues you encountered with room temperature control, maintenance concerns, and the handling of the situation by our team. This is not the standard of comfort, reliability, or service we aim to provide, especially in a five-star environment, and we fully understand how frustrating and disappointing this must have been for you and your family.Your comments regarding communication and the consistency of information provided have also been noted. We appreciate how important it is that commitments made during a stay are clearly followed through, and we are sorry that this was not your experience.Please be assured that your feedback has been shared with the senior management team for a full internal review, including engineering and guest services procedures, to ensure these matters are properly addressed.We would welcome the opportunity to speak with you directly to better understand the details of your stay and to see whether there is anything further we can do to restore your confidence in us.Kind regards,SOFIA BEKLEMESHCHEVAASSISTANT FRONT DESK MANAGER

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• User:John B

  Trip type: Couples

  Good location and great service

  23 May 2026

  The rooms were clean and well provisioned. The staff was incredibly helpful and friendly. Great location very near to the underground. Plenty of restaurants nearby. The breakfast was good but not great. The Park Tower Knightsbridge, Guest Services / Front Office at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review Dear Mr. John,Thank you for taking the time to share your feedback following your stay with us.We are delighted to hear that you enjoyed our convenient location, found the rooms clean and well provisioned, and experienced our team as helpful and friendly. It is always encouraging for our team to receive such positive comments.We also appreciate your honest feedback regarding the breakfast offering. This has been shared with our food and beverage team for review as we continually look for ways to improve the guest experience.We hope to have the pleasure of welcoming you back again in the future.Kind regards,SOFIA BEKLEMESHCHEVAASSISTANT FRONT DESK MANAGER

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• User:mrtravellerLondon

  Trip type: Friends getaway

  Fantastic buffet breakfast and beautiful room at Park Tower Knightsbridge Luxury Collection Hotel

  08 May 2026

  The Park Tower Knightsbridge, Marriott's Luxury Collection Hotel, has an excellent location on Knightsbridge, next to Harvey Nichols and steps from Knightsbridge and Hyde Park Corner Tube Stations. Genuinely friendly, professional and helpful staff throughout the hotel. Particularly Front Desk staff member Sid, and all the staff at The Trianon breakfast restaurant. The rooms are all a spacious 31sqm / 334sqft and the categories only differ by view, so the higher the floor, the better the view, the higher the room category is. All rooms have a separate bathtub and walk in shower in marble bathrooms. Very comfortable beds, 200 thread count cotton sheets and Arctic Down pillows. The Buffet Breakfast is very good value at GBP 29 for a 5 Star Luxury hotel. Delicious food and very helpful staff in The Trianon restaurant. Excellent food and service at The Hyde Bar, which Iwrote a separate review on. The Park Tower Knightsbridge, Guest Services / Front Office at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review Dear Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at The Park Tower Knightsbridge.We are delighted to hear that you enjoyed the hotel’s excellent location, your room, and the comfort of our beds and amenities. It is especially rewarding to know that our team, including Sid at Front Desk and our colleagues at The Trianon restaurant, made such a positive impression with their friendliness and professionalism.We are also pleased that you enjoyed the buffet breakfast and your experience at The Hyde Bar, and we truly appreciate your kind recognition of the value and service provided throughout your stay.Your feedback is sincerely appreciated and will be shared with the teams mentioned, as it serves as great encouragement for them.We look forward to welcoming you back again in the future.Kind regards,SOFIA BEKLEMESHCHEVAASSISTANT FRONT DESK MANAGER

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• User:Sabreena D

  Trip type: Couples

  Memorable experience!

  19 Apr 2026

  Wanted to take the time to write a review because we left feeling so happy with our stay! The hotel is beautiful, clean, and in an amazing location that made everything very convenient. A special thank you to Anna, who helped us with our room and made sure we were comfortable. Anna was able to check us in earlier than expected and in a beautiful room! We truly appreciated her efforts. Our room was spacious and made the experience even better.The service throughout the stay was outstanding. Classy and Nirjala (I believe I am spelling the name incorrectly) during breakfast and at other moments went above and beyond. They were attentive, made us feel genuinely welcomed, and we really enjoyed chatting with them. We will definitely be back and would highly recommend it to others. The Park Tower Knightsbridge, Guest Services / Front Office at The Park Tower Knightsbridge, A Luxury Collection Hotel, London, responded to this review Dear Guest,Thank you very much for taking the time to share your wonderful feedback.We are delighted to hear that you had a memorable stay with us and that you enjoyed the hotel’s beautiful environment, cleanliness, and convenient location. It is especially rewarding to know that your experience left you feeling so happy.We are pleased that Anna was able to assist with your early check-in and ensure you were comfortable in your room. It is also wonderful to hear your kind comments about Classy and Nirjala from our breakfast team. We will be sure to share your compliments with them, as we know they will be very encouraged by your recognition.Thank you once again for your recommendation. We truly look forward to welcoming you back in the future.Kind regards,SOFIA BEKLEMESHCHEVAASSISTANT FRONT DESK MANAGER

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