Holiday Inn Express Southampton West

Recent Reviews: 1210

• User:padreray

  Trip type: Couples

  Okay for a Night

  06 Apr 2026

  We stayed in Room 11 during our visit. The bed was hard but relatively comfortable. The accessible shower had good water temperature and above average pressure. The shower seat was stable, and gave confidence. There were Dove products in the shower room. There were no plug points next to the bed for a CPAP so an extension lead was needed to operate it. There was however USB ports next to the bed. There was a kettle, tv, iron, and a hairdryer in the room. The interior walls were thin, so we could hear the foot traffic in the hallway, and a baby in the next room. The exterior walls on the other hand were good and we could not hear the motor traffic on the main street though we could see it from the window. The room was clean and in a good state of repair. Overall a 3.5/5. Hotel Manager Manager, Owner at Holiday Inn Express Southampton - West By IHG, responded to this review Hi padreray, thanks for the review. We are pleased to hear that you found the room clean, in good condition, and suitably equipped for your stay, and that the accessible shower features, water pressure and temperature met your needs. It is also good to know that the room was quiet from external traffic and provided a comfortable base overall. We appreciate your comments regarding plug point availability, internal noise levels and general comfort, and thank you for taking the time to provide such detailed observations. We look forward to welcoming you back again in the future.All the best, Tintin - Hotel Manager

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• User:Rapperchic

  Trip type: Family

  Good for cheap stay

  29 Mar 2026

  Stayed here with family. Staff were lovely and friendly. Free parking. Takeaways deliver to hotel. Only issues I had was the bed was very hard and pillows, was same as sleeping on the floor. Hash browns at breakfast were very greasy and soft. Other than that everything was great. General Manager, Owner at Holiday Inn Express Southampton - West By IHG, responded to this review Thank you for sharing your feedback. It is great to hear that you and your family were made to feel welcome and that the team came across as friendly throughout your stay. We are also pleased that the free parking and the flexibility of being able to order takeaway added convenience during your visit.Your comments regarding the bed and pillows have been noted but please speak to the team if we can do anything to improve your stay while you're here. Your note about the hash browns at breakfast has also been taken on board, and the team will review this as part of our regular checks.Thank you again for taking the time to comment. We are glad to hear that everything else worked well for your stay and hope to welcome you back in the future.Tintin - Hotel Manager

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• User:Catherine M

  Trip type: Family

  Ideally located for Southhampton hospital visits.

  29 Mar 2026

  Stayed here while visiting Southhampton hospital. The staff are so friendly and helpful. Nothing is a problem. Good staff morale. Comfortable beds & clean. Rooms a bit in the chilly side but easy to work plug in heaters. Ideally located close 5 min taxi ride to hospital. Free buffet breakfast. Hotel menu is fine but they are also ok with ordering in food so make it easy to eat around hospital visiting hours etc. General Manager, Owner at Holiday Inn Express Southampton - West By IHG, responded to this review Thank you for sharing your feedback. It is great to hear that the hotel worked well for your visit to Southampton Hospital and that the team made such a positive impression with their friendly and helpful approach. Good staff morale is something we value and your comments will mean a lot to them.We are pleased that you found the beds comfortable and the rooms clean. Your note about the temperature has been taken on board, and we are glad the plug‑in heaters helped make the room more comfortable. It is also good to know that the location, just a short taxi ride from the hospital, suited your plans.We are delighted that the free buffet breakfast and the flexibility around dining made your stay easier during hospital visiting hours.Thank you again for taking the time to leave your comments. We hope to welcome you back on a future visit.Tintin - Hotel Manager

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• User:Carrot01

  Trip type: Couples

  Hit and Miss

  29 Mar 2026

  We have stayed here a number of times during the last year, however on this occasion we were treated like an inconvenience at check in, rather than a valued customer. Scott was abrupt and too busy doing other jobs to deal properly with the task in hand. On the plus side however the room was OK and the location of the hotel situated on a business park is satisfactory for a short stay and is reasonably close to the Southampton cruise terminal. Breakfast was good with a decent choice of hot and cold items. Unfortunately based on the initial reception we will not be returning. General Manager, Owner at Holiday Inn Express Southampton - West By IHG, responded to this review Thank you for sharing your feedback and for choosing to stay with us several times over the past year. We are pleased to hear that the room met your needs, the location worked well for your plans and that breakfast offered a good selection of hot and cold items.Your comments about your arrival experience have been noted. A smooth and welcoming check in is an important part of any stay and your observations will be reviewed with the team to support a more consistent approach for future visits.Thank you again for taking the time to leave your review. We appreciate your loyalty over the past year and hope that your future travels to the area are enjoyable.Tintin - Hotel Manager

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• User:bruce3086

  Trip type: Solo travel

  Glad I stayed here

  16 Mar 2026

  I stayed here after my wife was taken by emergency ambulance to Southampton Hospital for an operation after our cruise. I didn’t know how long I wanted the room but the management team was very flexible and this was much appreciated with all the other stress I had. Went for breakfast, very clean and tidy, good selection of hot and continental food. I’d certainly recommend the hotel. Hotel Manager Manager, Owner at Holiday Inn Express Southampton - West By IHG, responded to this review Hi bruce3086, thanks for the 5/5 rating. We are pleased to hear that you chose to stay with us during such a stressful time and that the team were able to offer the flexibility and support you needed. It is lovely to know that you found the hotel clean and tidy and enjoyed the good selection at breakfast. We appreciate your recommendation and hope to welcome you again under much calmer circumstances.All the best, Tintin - Hotel Manager

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