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Boston Marriott Copley Place

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Boston Marriott Copley Place

locationBack Bay, Boston - MA

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About Boston Marriott Copley PlaceAbout Boston Marriott Copley Place

Location

This contemporary hotel enjoys a top location in the heart of historic Back Bay in the centre of Boston. A range of shops, bars, restaurants and the nearest public transport stop can be found in the immediate vicinity.

Facility

The hotel has 1100 rooms and 47 suites, which are located on 38 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hairdresser. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, horse riding, a gym, bowling, a spa, a sauna and hiking.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Boston Marriott Copley Place Amenities at Boston Marriott Copley Place

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

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      Bowling

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Sauna

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      Sun loungers

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Bars / Pubs

30 m

Restaurants

30 m

Shopping opportunities

30 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1467

Very Good

1752

Average

604

Poor

234

Terrible

142

Recent Reviews: 4199

  • User:cw2012

    Trip type: Family

    WATCH YOUR BILL!!!

    rating22 Apr 2026

    Beware invoicing scams! I got several copies of my bill emailed to me - all correct. Checked out at 11:30 am. At 8:30 pm they send me a revised one adding a rollaway bed charge when we never got a rollaway. I call the hotel and the woman said I would have to contact “accounting” 9-5 on weekdays and then HUNG UP ON ME WITHOUT SAYING BYE. I’m a gold member and previously was a platinum member, WATCH YOUR BILL HERE THIS WAS NO ACCIDENT. Also the pool was super cold and the rooms are in bad shape. Maria M, Guest Services / Front Office at Boston Marriott Copley Place, responded to this review Dear cw2012, Thank you for taking the time to share your feedback. I am truly sorry for the frustration and disappointment you experienced during and after your stay. This is not the level of service we strive to provide. Please accept my sincere apologies for the incorrect rollaway bed charge appearing on your revised folio. I understand how concerning it must have been to receive a late adjustment for a service you did not use, and I want to assure you this was an error, not intentional. We are reviewing how this occurred to help prevent a similar situation in the future.I also apologize if your call was not handled with the courtesy and assistance you should expect, and we are addressing this internally.Thank you again for your loyalty and for bringing these matters to our attention.

  • User:MikeJet88

    Trip type: Solo travel

    Another Wonderful Stay!

    rating19 Apr 2026

    I just completed a 4-night stay at the Boston Marriott Copley Place over Marathon Weekend and had another wonderful stay! My Lifetime Platinum Elite status was recognized at check-in, leading to an upgrade to a larger corner room. The hotel is conveniently located within the Prudential Center with easy access to shops, restaurants, and public transportation. The rooms are comfortable with modern amenities and nice views of the city. The Fitness Center includes plenty of cardio equipment and a heated indoor pool. I’d like to commend the following Associates in the M Lounge: Robin, Laura, Alison, and Patti. Their hospitality, warmth, and generosity of spirit continue to make me feel at home whenever I stay here. It’s almost as if you’re family and they’re so happy to see you. I look forward to my next stay!

  • User:210NicoleC

    Trip type: Friends getaway

    A Solid Hotel in Boston

    rating18 Apr 2026

    Friendly staff, clean room, resort fee included credit at Yard house. Connected to a mall. Located in the Back Bay so walkable to Newbury Street. Definitely a recommendation from me!

  • User:Rodrigo C

    Trip type: Business

    Prob best Marriott

    rating06 Feb 2026

    I have to say, Marriott should use this property as a model for their other locations. This place was excellent. The room was stylish and spotless. You can tell the building itself is older, but the rooms feel completely updated.Big shoutout to having a Yard House as the main restaurant—such a great choice. Good food at a fair price. I honestly don’t understand why so many hotels try to run “fancy” restaurants that overcharge for mediocre food. Not here. Everything was great.The staff was outstanding. Joey at the front desk was extremely helpful, and the bellman—whose name I unfortunately can’t remember—was also cheerful and very accommodating. I was there on a business trip and away from home for my second straight week, and having such friendly staff truly makes a difference.The location is another big plus. Being inside a mall means there are tons of places to eat, shop, and walk around.One small improvement: Please consider removing the bathroom nightlight or adding an off switch—it’s very bright at night. Also, the room felt unusually warm (even though it was 15°F outside), and I had to turn on the AC 😂.Overall, a fantastic stay. Highly recommended.

  • User:Rich S

    Trip type: Couples

    Great Stay-Great Staff

    rating05 Feb 2026

    Great experience at this property. Greeted as an elite member, upgraded without fanfare and treated like a treasured guest throughout. Every staff member, from valet to housekeeping with a greeting, smile and helpful. Special shout out to Donald Charles for overhearing it was my birthday and surprising me with a thoughtful gift basket with wine and a plethora of treats. Spotless, comfortable room with amazing view. Great location, convenient to everything (even in winter). They charge a resort fee but you get it all back and more with a bar credit, tickets to view Chicago ($70 value) and the pool/fitness area. M club best premium club I’ve been to in a while. I will return here and hope to soon!

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