Crowne Plaza Boston - Woburn

Recent Reviews: 550

• User:achill95

  Trip type: Family

  Very disappointing!

  02 Jun 2026

  I wasn’t impressed. The pull-out mattress had nasty stains and no sheets. The bathroom wasn’t super clean. However, I may have given it a 3 had they returned my calls/email about my missing items. I am certain I left my necklaces in the bathroom and realized it hours after checkout. I have tried to call and email several times, but have received no response. I have a feeling they have no intentions of returning my calls or items to me. Very disappointing. Soci A, at Crowne Plaza Boston - Woburn by IHG, responded to this review Hi Anastasia H,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations, particularly regarding the condition of the pull-out mattress and the cleanliness of the bathroom. We are also concerned to hear about your missing necklaces and the difficulty you experienced reaching our team. Please contact +1 781-935-8760 so we can review this matter further and assist with the investigation.Sincerely,- The Staff at Crowne Plaza Hotels & Resorts Boston - Woburn

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• User:DoverJungleboy

  Trip type: Couples

  Good Service and Clean Hotel.

  15 May 2026

  My wife and I stayed here one night. Our room was up to date and clean as was the rest of the hotel. The gym had lots of equipment but could be larger.We got upgraded to the fourth floor by Kay with yellow nails. She was friendly and informative. We ate both dinner and breakfast at the hotel restaurant. The food was good, especially the fruit salad at breakfast. The remainder of the breakfast was average. Our waitress at breakfast, Alejandro provided great service. Our waiter at dinner never came and checked on us after the food was delivered by someone else.We would stay here again. Soci Assist, Other at Crowne Plaza Boston - Woburn by IHG, responded to this review Hi DoverJungleboy,We’re glad to hear you and your wife enjoyed your stay and appreciated the cleanliness and modern touches of our hotel. Kay and Alejandro will be thrilled to know they made a positive impact on your experience. We apologize for the lack of attention during dinner service and will address this with our team to ensure a more consistent experience in the future. We look forward to welcoming you back for another stay.- The Staff at Crowne Plaza Hotels & Resorts Boston - Woburn

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• User:Scott W

  Trip type: Solo travel

  NEVER STAYING HERE AGAIN

  07 May 2026

  We will start with the fact that as a Platinum member with IHG I was given the option of points at check in or food vouchers for free breakfast. I made the poor choice of accepting the vouchers. It was a 3 night stay, so I got three vouchers. Reviewing my hotel bill after check out shows that on 2 of those 3 days I was still charged for breakfast and for two different amounts ($27 & $24.97) which is odd as it is a buffet and can't imagine the price varies from day to day. Also can't imagine they actually charge that amount for a breakfast buffet to begin with as it wasn't all that impressive and far better hotels have free breakfast that are much better. They were immediately contacted via the IHG app regarding the billing errors and I was informed they would respond within 48 hours. Or, I guess, another unlisted option was they would not respond at all and hope if they ignored me I'd drop the matter. They hoped wrong as complaints were filed with the MA Attorney General's Office and Better Business Bureau. Legal action will be next as, based on reading many other complaints about this property, this seems to be a regular thing with them. Double billings, fake charges, etc. then they go out of their way not to correct these issues. Beyond the fraud, if you are remotely noise sensitive, the walls are super thin. Got stuck next to a yappy couple with an infant that cried ALL NIGHT LONG. It sounded like they were in the room with me. I wanted to move the bed and see if there was a giant hole behind the bed board because it was impossible to imagine how I could hear them the way I did otherwise. AVOID THIS PLACE. MANY BETTER, MORE ETHICAL OPTIONS IN THE AREA! IHG Service, Owner at Crowne Plaza Boston - Woburn by IHG, responded to this review Hi Scott W,Thank you for doing business with IHG® Hotels & Resorts and for choosing to stay at the Crowne Plaza Boston - Woburn.We work hard and strive to be a haven for relaxation, and I'm sorry to hear about what happened. Your satisfaction is our top priority, and we are committed to listening and adapting to your needs. I have shared your feedback with our local team to help improve guest satisfaction.To allow us the opportunity to address this matter further, may I kindly ask you to provide the following details:– Your confirmation number and the name on the reservation– Your IHG One Rewards number (if applicable)– Your contact information, including phone number, mailing address, and email– Any actions taken by hotel management to resolve your concernsPlease send this information to IHGService@ihg.com along with your TripAdvisor username at your earliest convenience.We can’t wait to host you again.Regards,Dhalzin D.Case ManagerIHG Hotels & Resorts Service

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• User:Cruiser66850212607

  Trip type: Business

  Pretty good.

  11 Mar 2026

  Nice rooms and Good breakfast.

• User:swoopypie

  Trip type: Couples

  Pros and Cons

  23 Nov 2025

  First off, this location has the strongest shower pressure of any IHG properties we’ve stayed at yet.The bed mattress was a good 15” thick and provided a comfortable nights sleep.There is an attached bar/nightclub, which is wherein the crux lies.Was awakened by a loud conversation in the hallway outside our door at 3am Sat morning. Then some barking, as these fools had a dog with them.The party eventually found its way inside, to a room adjacent to ours, and expanded to the other room adjacent to ours, which is where they left the dog.I turned on the white noise and finally fell back asleep after running the course with my internal mutterings.Woke up again a little before 7am to barking, which elicited heavy footsteps from the party room to the dog room. Moments later, I hear “Oh gawd, look what he did on the carpet!”The moral of this story: the walls are paper thin and some folks in this world are just inconsiderate IHG Service, Owner at Crowne Plaza Boston - Woburn by IHG, responded to this review Hi swoopypie,Thank you for your visit as one of our valued guests, and we appreciate your stay at the Crowne Plaza Boston - Woburn.Our mission at Crowne Plaza is to ensure every stay works for you through superior quality, inviting comfort, and reliable performance, and I’m sorry to learn that your recent experience didn’t reflect this. I've shared your comments with our hotel team to identify and implement the necessary solutions, ensuring continuous improvement for future stay experiences.We hope to have the opportunity to provide a more seamless and satisfying visit.Best regards,Sarah S.Case ManagerIHG Hotels & Resorts Service

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