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Holiday Inn Boston Logan Airport Chelsea

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Holiday Inn Boston Logan Airport Chelsea

locationBoston Logan Airport, Boston - MA

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About Holiday Inn Boston Logan Airport ChelseaAbout Holiday Inn Boston Logan Airport Chelsea

Location

This hotel warmly welcomes guests in Chelsea.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The hotel offers a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. Additional features include a refrigerator and a microwave. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The heated indoor and outdoor pools, filled with salt water, make for soothing swimming and true relaxation. After an eventful day, guests can work out and recharge in the gym.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Holiday Inn Boston Logan Airport Chelsea Amenities at Holiday Inn Boston Logan Airport Chelsea

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Saltwater Pool

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

64

Very Good

20

Average

14

Poor

10

Terrible

7

Recent Reviews: 115

  • User:CrossmenMom2018

    Trip type: Business

    Leslie is a Rock Star!

    rating28 Mar 2026

    Our flight was cancelled during the bad weather two weeks ago. Our company thought a room reservation had been confirmed, when it had not, leaving myself and my coworker displaced and waiting in the lobby for approximately two hours trying to sort it out. Leslie called and remained on hold for a long time and when our company realized their error and were going to start attempting to find us another hotel, she advocated for myself and my coworker suggesting an alternative to our company prioritizing us. All while addressing a large group of middle school spring breakers and their chaperones. To say that Leslie went above and beyond is an understatement. Thank you for your kindness and professionalism.

  • User:Kim P

    Trip type: Business

    Totally recommend Holiday Inn Chelsea MA for large groups

    rating16 Mar 2026

    I recently traveled with a high school group of 107 students and chaperones from Ramapo and Indian Hills High Schools in New Jersey, and the staff was absolutely amazing. Naomi, the front desk manager, was incredibly accommodating and helpful throughout our stay. We were out most of the day with our group activities, but in the evenings we interacted with the night managers, Brian and Gino. They were both so helpful and welcoming. Managing a large group like ours requires a lot of cooperation from the hotel staff, and their teamwork truly made our stay run smoothly.The hotel was very clean, and the breakfast area worked perfectly for our large group each morning. We really appreciated the hospitality and support from the entire team.We will definitely be back. Thank you again, Naomi, and the whole staff!

  • User:Dara L

    Trip type: Family

    Best hotel

    rating26 Jan 2026

    They treated me like luxury and they were really nice I really loved the stay I should come back again General Manager, Marketing at Holiday Inn Boston Logan Airport - Chelsea By Ihg, responded to this review Dear 819daral,What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in Chelsea, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best,The Leadership Team at Holiday Inn Boston Logan Airport - Chelsea

  • User:Maryourie N

    Trip type: Family

    It was really nice I would come here again one of the best holiday inn hotels I’ve been to in Massachusetts

    rating26 Jan 2026

    It’s was clean peaceful very comfortable very nice employees General Manager, Marketing at Holiday Inn Boston Logan Airport - Chelsea By Ihg, responded to this review Dear maryourien,Thank you so much for taking the time to write and share your review. We take great pride in the Holiday Inn name and work hard to ensure our services meet and exceed our guests' expectations. Rest assured that your kind words will be shared with the entire team to let them know they are doing a great job. We truly appreciate your loyalty and hope to welcome you back again soon.Best,The Leadership Team at Holiday Inn Boston Logan Airport - Chelsea

  • User:Douglas G

    Trip type: Solo travel

    I wish it had been nicer

    rating12 Oct 2025

    Acknowledging that I’m unfamiliar with hotel rates in the Boston area, I’m still left wondering why I had to pay $370 for one night at a suburban Boston Holiday Inn. Granted, it was close to Logan Airport and to people that I was visiting, but it didn’t feel like a good value. Overnight parking was an additional $30 (and the first time my car was ever dinged), and if I wanted breakfast, $18 more. The room decor was drab. When sitting at the desk, there were noticeable scratch marks in the grasscloth wallpaper. The bathroom had a quarter-size hole in the flooring, and the mirror had noticeable desilvering around the edges. After showering, in order to not have to listen to the relentless drip of water onto the metal band on the floor of the shower stall underneath the showerhead, I had to place a towel over the band to dampen the noise. That only worked until the towel itself was saturated. To make the drip actually stop, one would have to turn the faucet so far that one would fear that one would actually break it. In addition, there was a large hole in the ironing board pad cover.The message waiting button on my phone was blinking upon waking, but the retrieve message feature on the phone was inoperable. I attempted phoning guest services several times for assistance, but the line was always busy. I mentioned this at check-out, but the only clerk at the desk was pre-occupied the entire time and barely made eye contact.Am I unreasonable in wanting more for my money, especially in light of either IHG or this particular establishment not allowing me to use rewards points to defray the expense? I was expecting a much better overall experience, and I would have been a repeat customer since friends live in the area. IHG Service, Owner at Holiday Inn Boston Logan Airport - Chelsea By Ihg, responded to this review Hi Douglas G,Thank you for staying and sharing your experience at our Holiday Inn Boston Logan Airport - Chelsea. We appreciate you for being one of our IHG One Rewards members!We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,Jomar M.Case ManagerIHG Hotels & Resorts Service

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