Holiday Inn Express Boston-Waltham

Recent Reviews: 273

• User:Where2next629

  Trip type: Couples

  IHG is great

  29 May 2026

  We've stayed at the same hotel in Queensbury, Lake George. Must say Holiday Inn has mastered uniformity and a quality stay. Plenty of parking. All you can eat breakfast is exactly the same and well stocked with a great selection: muffins, pancakes, toast, milk, eggs, sausage, potatoes, warm cinnamon buns, coffee tea, bagels, yogurt, fruit. Room was quiet and super clean and comfortable. Linens and bed are luxurious. Small fridge. Coffee keurig. Ironing board. Don't like the sliding bathroom door. Not enough privacy and doesn't stay closed. Room has body lotion and shampoo and conditioner in bottles. Staff friendly. Small shop in lobby with snacks. Gym and laundry on site. We stayed in 228. Far from elevator so very quiet. Value great. Cashed in some points towards the stay. Great restaurant across the street Copper House. Close to highway.

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• User:Treebeard2005

  Trip type: Family

  Good Hotel to Visit Boston But Some Things to Improve

  13 May 2026

  As I was looking for a hotel in Boston area, I saw that most hotels in or near downtown Boston and Cambridge were very expensive. Then, I found this Holiday Inn Express located in Waltham, that was about 30 minutes away by car from downtown Boston. There were some other hotels nearby, but I chose this one because it was offering a point booster for my Chase credit card points.I had no problem to visit downtown Boston, Cambridge, and surrounding areas from the hotel. The distance was not too bad by car because it was Sunday when I visited Boston (Commons, Seaport, Northend, etc.). But it could get worse if it were weekdays.The room itself was very clean and designed nicely. I booked two rooms for 2 nights - one with 2 queen beds and the other with a king bed. The room sizes were normal or slightly bigger than other hotel rooms. Each room was equipped with a mini refrigerator.Breakfast was okay and just same as any other family hotels. The area was clean and nice.I was staying in the king room that was located at the end of the first floor by the side doors. Everything was good except the door slamming noise. Every time someone was going out or coming in, the doors were closing with big noise. That noise surprised me several times while sleeping. The worst part happened on the second night. While I was sleeping, there was big noise from the hallways. It sounded like some people were yelling and fighting. It was 4am, and I was too tired to even call the front desk. It subsided after about 30 minutes.I later figured out that the guests in the next room to mine were fighting against each other and the police came to arrest them. It was not the hotel's fault, but I felt like they could have dealt with it more quickly and efficiently. I don't know if there was any security guard on site. I was so scared and puzzled in the middle of the night. The staff did not compensate me for anything about what happened. She just said "Sorry."Although it was not directly the hotel's fault, I wish there could be something for me because that fight ruined my sleep and negatively influenced my traveling on the day I checked out. I had such a hard time driving up to Maine on that day because I was not able to sleep well due to the fight and the door slamming noise.One thing I want to point out is the bathroom design. Although it looked very modern and nice, the towel hanger's location might be dangerous to short people. They might get hurt by it. I am 6' 2" tall and my shoulder bumped there several times since it was right by the bathroom sliding door.The staff was nice to provide me bar soaps when I requested them.Overall, it is a nice hotel in a good location to visit Boston and the surrounding areas. But it may need some improvements, especially the slamming side doors. Kaitlyn Tokarczyk, Owner at Holiday Inn Express Boston-Waltham by IHG, responded to this review Dear Guest,Thank you for staying and taking the time to share such a detailed review of your recent stay with us. We truly appreciate your thoughtful feedback and are pleased to hear that you found our location convenient for exploring Boston and Cambridge. We’re also glad you enjoyed the cleanliness and design of the rooms, the spacious accommodations, and the friendliness of our staff during your visit.At the same time, we sincerely apologize for the disturbances you experienced during your stay. We understand how frustrating and unsettling it must have been to deal with repeated door slamming noises and especially the late-night incident involving other guests. While situations involving guest behavior can unfortunately occur unexpectedly, we recognize that this significantly impacted your rest and overall travel experience, and we regret that you did not feel adequately supported afterward.Please know that your comments regarding the side door noise, overnight response procedures, and bathroom layout have been shared with our team for review. Guest comfort and safety are extremely important to us, and feedback like yours helps us identify areas where improvements are needed.We do appreciate your understanding and your balanced perspective regarding the positive aspects of your stay despite these challenges. We hope you will consider giving us another opportunity in the future to provide you with the comfortable and restful experience you expected and deserved.Sincerely,Kaitlyn T.General Manager

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• User:Barbara C

  Trip type: Family

  Location, location!

  29 Mar 2026

  Love the hotel, especially the breakfast! The location was great, as there are good restaurants as near as across the street. And accessibility to the highway was also a plus.

• User:Micheala B

  Trip type: Couples

  Great value for money

  08 Nov 2025

  We spent so much time looking for hotels in Boston and so glad we booked to stay here. It was 30 mins from Boston Logan, the room size was great and the bed was INCREDIBLY comfortable (better than the one we have at home!). The hotel was immaculately clean and all of the staff were friendly and approachable. The breakfast (whilst basic) was more than enough to start the day and was included in the price of the room. The hotel is 2 mins from the I95, but we genuinely heard no traffic noise throughout the stay. Being so close to the interstate, everywhere we visited was easily accessible (Salem, 40 mins - Plymouth 50 mins - Gloucester Harbour 40 mins etc) . My husband and I would stay here again in a heartbeat and would highly recommend

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• User:juliee843

  Trip type: Couples

  Great stay at a great price

  18 Jul 2025

  This was a great stay. A very affordable price and it was so comfortable. Nice view of the lake, quiet, very clean, and relaxing. Two thumbs up! There are a lot of businesses and restaurants close by and it has easy access on and off the highway.