Homewood Suites By Hilton Boston Marlborough

Recent Reviews: 86

• User:davam2022

  Trip type: Family

  Nice Stopover

  24 Aug 2025

  This was a typical Homewood Suites. Our one-bedroom suite was a good size for our family of four. The front desk clerk when we checked in was very friendly and she took time to help us find a place to order dinner from. The small kitchen had everything we needed (plates, utensils, etc) to eat our dinner in the room. Kids loved the pool. The fitness room next to it looked good. Breakfast was good and included a taco bar with lots of options. I would definitely stay here again. General Manager, General Manager at Homewood Suites by Hilton Boston Marlborough, responded to this review Dear Dava,Thank you for sharing your experience! It’s great to know the suite offered plenty of space for your family and that our team helped make your arrival smooth and welcoming. Having the kitchen set up for an easy meal and a pool the kids could enjoy sounds like it made your stay especially comfortable. We’re glad breakfast was a highlight too, and we look forward to welcoming you back on your next visit!

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• User:Sue L

  Trip type: Family

  WONDERFUL experience! People and Property were top-notch.

  07 Aug 2025

  Warm welcome upon arrival, with special attention to our dog on his first hotel stay. Staff (up and down!) was so accommodating to our unpredictable schedule and demonstrated genuine care for some unique requests during the Breakfast Buffet and evening Social. Sue and Shana get special recognition for exceptionally friendly and competent service. Clean, well-appointed room (LOVED the office chair and the desk setup!) TV situated perfectly, kitchen more than enough, couch comfy but could use an end table on the window side. A clock would have been nice, too, but these were minute details that paled in comparison to the magnitude of the positives!! Great sleeping through both nights, respectful guests and staff, and plenty of walking areas with “doggie necessities” discreetly located on the grounds. Gym and Pool and Basketball hoop. A LOVELY PLACE!! Will be here for our next short-term stay 👍🏽 General Manager, General Manager at Homewood Suites by Hilton Boston Marlborough, responded to this review Dear Sue,It's a joy to read your incredible review, and we're thrilled your stay here at Homewood Suites by Hilton Boston Marlborough exceeded expectations. We're happy our team could provide you with excellent care, and we thank you for highlighting our comfortable, well-appointed rooms that are both charming and functional. We look forward to welcoming you and your furry friend back soon!

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• User:Paul S

  Trip type: Business

  Gross trash all around the hotel and the trash smells so bad in the hallways and bathrooms was gross

  04 Aug 2025

  Hotel was dirty and trash all around the hotel it was so gross need a maintenance guy to clean or something I'm never going to this hotel again. General Manager, General Manager at Homewood Suites by Hilton Boston Marlborough, responded to this review Dear Paul,Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the property during your visit. There is no excuse, and we have forwarded your feedback to housekeeping so that we can ensure they are taking action and improving their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future. We wish you all the best along your way.

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• User:David C

  Trip type: Couples

  Don’t stay here

  14 Aug 2024

  Made a reservation 45 days in advance at the hotel website for seven nights in a handicapped room with a roll in shower. When we got to the hotel at 7pm the desk girl said no handicapped rooms were available and that they did not guarantee availability of handicapped rooms. What a pack of BS. We have booked more than 100 handicapped rooms in the past few years and have never failed to receive one. Any 8 year old could set up a computer program to insure the availability of handicapped rooms to those that book them. 6 mornings out of 7 the breakfast food was icy cold and no microwave in breakfast area to heat it. Breakfast items were often not restocked as there seemed to be only one person working and she disappeared frequently. Same items every morning except one day they changed from potato cakes to hash browns. Of course they were cold and tasted like rubber. Room was very dirty. Looked like the floors and rugs has not been cleaned in a while. I had to borrow a shower chair from my brother locally as the hotel did not have any. My wife only got three showers in the 7 days as I had to hold her up as she showered as her balance is her handicap and there were no bars for he to hold on to. We have stayed at this hotel 3 time in the past four years but we will NEVER stay here again. If you stay here and need a special room type I recommend you check a few days In advance to insure you get what you want. By the time we got there at 7pm at night it was too late to find a different hotel. I would really recommend you find a different hotel instead of this one to begin with as it has gone way downhill since we stayed here 2 years ago and the obviously no longer give a s**t about their guests.

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• User:SusanHirsh

  Trip type: Business

  Not what I expected from Hilton

  09 Jun 2024

  It's very hit or miss. I'm staying here long term for work reasons. Housekeeping comes on their own schedule. Smetimes daily other times once a week. Some are great, others I'll just leave it as not so great. If something in the room isn't working they will fix it after several complaints. Will do a substandard job until you complain again. The GM will say the substandard work is how it should be, then with more complaining it will be fixed correctly. If something goes missing from your room, ask for them to check the lost and found. The GM will make an excuse how it got there, but it will be returned. It's not 100% bad, there are many people here that do wonderful work and are pleasant to see when this becomes your home away from home.

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