The Row Hotel At Assembly Row, Autograph Collection

Recent Reviews: 172

• User:DTreworgy

  Trip type: Family

  Excellence in hospitality!

  05 Jun 2026

  Every single staff member was genuinely exceptional in hospitality. We were there with our 2 grandkids. There was a special kid buffet for breakfast and they each received toys! There is a very nice bar in the lobby and a 24 hour snack shop. I have to say that this hotel has one of the BEST showers we have ever experienced (and we travel a lot). We had a 2 queen room that was very spacious and had extra seating. Definitely would love to stay again! General Manager, General Manager at The Row Hotel at Assembly Row, Autograph Collection, responded to this review Dear DTreworgy,Thank you so much for your glowing review of our hotel and our fantastic team! We're thrilled to hear that our staff's dedication to service exceeded your expectations and contributed to a memorable experience for you and your family. It’s wonderful to know that you all enjoyed our breakfast and found our accommodations to your liking. We truly appreciate your patronage and can’t wait to welcome you back for more family adventures in the future!Best,The Leadership Team at The Row Hotel

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• User:Hannah C

  Trip type: Business

  Excellent Service

  14 Apr 2026

  Great place to stay with great hospitality. General Manager, Marketing at The Row Hotel at Assembly Row, Autograph Collection, responded to this review Dear HannahcO6243HV,Your feedback is greatly appreciated! I’m glad our exceptional service and welcoming atmosphere stood out during your visit. Our team will be encouraged by your kind words. Please come visit us again soon! Best,The Leadership Team at The Row Hotel

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• User:pachaderm

  Trip type: Couples

  Form over Function!

  02 Feb 2026

  Love the unusual decor. All the staff was friendly and helpful. Gym is spacious and clean. I loved the separate cycling studio 2 bikes/one screen with the selection of prerecorded rides! Water bottles provided. No water bottle filling stations in hotel so be prepared. The sinks aren’t deep enough for H2O bottle filling. My suggestions for improvements include extra blankets because the room was cold but it was 7 degrees outside; pillows are HUGE! Too thick/big to actually sleep on for your average person. We put some towels in a pillowcase. There are no luggage racks in the room. We had to move a towel stool from the bathroom to put a suitcase on; and some hooks for towels or steaming clothes from. No iron /board provided. Just a steamer. Plan on a possible long walk to your room due to layout. If walking is a challenge, I suggest you ask for a room near the elevator.! General Manager, Marketing at The Row Hotel at Assembly Row, Autograph Collection, responded to this review Dear pachaderm, Thank you for taking the time to share your review. Sincere feedback like yours helps us monitor and enhance our guest experience. We're pleased to hear that our unique decor, friendly staff, and excellent amenities made for an enjoyable stay. Along with identifying areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you'll visit us again soon.Best,The Leadership Team at The Row Hotel at Assembly Row, Autograph Collection

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• User:MelFCX

  Trip type: Couples

  Rude, understaffed, chaotic experience

  02 Feb 2026

  We stayed at Assembly Row in January of 2026 in connection with a wedding being held at the venue. The check-in experience was chaotic, disorganized, and shockingly rude.Despite dozens of wedding guests arriving at the same time, there was only one front desk agent on duty. I carried all of our luggage in myself without any assistance or offer of help from valet or bell staff. I then waited while the guests ahead of me repeatedly attempted to check in due to multiple declined credit cards, even leaving the desk to retrieve additional cards, with no acknowledgment or apology from the front desk agent for the delay.When it was finally my turn, I was told I could not check in because the reservation was under my husband’s name, despite my having the confirmation number, his credit card, and being the person who made the reservation. I was instructed to have him call the front desk and then asked to step aside so other guests could be checked in after I had already waited an extended period. I politely declined and waited while my husband called from a haircut appointment.Throughout this interaction, the front desk agent was rude and condescending, even asking whether I was “actually in the wedding,” which was irrelevant and inappropriate. At the same time, the bridal party and wedding guests were flooding the lobby for pictures, further highlighting the complete lack of planning or crowd management.My husband is a Platinum Elite Bonvoy member, and while we expect a higher level of service based on that status, at a minimum we expect basic courtesy and professionalism. This experience was deeply frustrating and cast a shadow over what should have been a celebratory evening. The hotel itself is adequate; room was clean and decent but the halls and rooms are dark and dismal. It gives the vibe of an elevated Hampton Inn that's trying to be a bit more stylish. I would not recommend this property for either events or overnight stays. General Manager, Marketing at The Row Hotel at Assembly Row, Autograph Collection, responded to this review Dear MelFCX, We truly appreciate your understanding as we prioritize the safety and security of all our guests. To help prevent fraud, we ask every guest checking into the hotel to provide a credit card and a matching photo ID that match the name on the reservation. I sincerely apologize if this policy seemed inflexible; it is designed to protect our guests and ensure a secure environment for everyone. We value your loyalty to Marriott Hotels and are committed to making your next stay a much more positive experience.Best,The Leadership Team at The Row Hotel at Assembly Row, Autograph Collection

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• User:Amy P

  Trip type: Family

  Fabulous hotel, and neighborhood!!

  12 Jan 2026

  The hotel was absolutely beautiful… It was still decorated in all its Christmas glory with lights and a tree and beautiful tasteful declarations. It is modern with an industrial feel but so cozy with an exceptional restaurant and bar in the lobby as well as a beautiful state of the art fitness room yoga room with video lead classes in the pool is adorable with cabanas all set up and chairs and an outdoor terrace. The rooftop was also beautiful even though it was off-season. The view is gorgeous. I can’t say enough about the staff there either everyone was exceptional. There was a wedding party there on our floor during our stay who got slightly rowdy, which was unfortunate, but I would definitely come back again!! General Manager, Marketing at The Row Hotel at Assembly Row, Autograph Collection, responded to this review Dear Amy P, Thank you so much for these kind words! We are in the hospitality business, and our main goal on a daily basis is to provide our guests with a stay just like the one you described in this review. Your comments are appreciated because they not only encourage our team but also let other travelers know that they can count on a great experience here. Please come back and see us again soon!Best,The Leadership Team at The Row Hotel at Assembly Row, Autograph Collection

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