The Westin Copley Place, Boston

Recent Reviews: 5160

• User:Chris C

  Trip type: Family

  Excellent Conciege service by Frank Gallagher

  13 Jun 2026

  Room a little tired for Westin which was a suprise. However communal areas immaculate. Staff incredibly professional and friendly in the bar and at breakfast. Frank Gallagher at Concierge was exceptional at giving very good advice about what Boston has to offer as well as excellent onward travel advice to Martha's Vineyard. Marriott Hotels, Guest Services / Front Office at The Westin Copley Place, Boston, responded to this review We are delighted to hear that our associates made such a positive impression during your visit. It is especially rewarding to know that the service you received at our dining venues and from Frank at Concierge helped enhance your time with us. We will be sure to share your kind recognition with them for a job well done. We are also pleased to know you enjoyed our common spaces. That said, we appreciate your feedback regarding the condition of your guestroom. Your balanced comments give us both encouragement and direction.Thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back to The Westin Copley Place, Boston, on a future visit to Boston.Be Well, Kai Willis Assistant Director of Front Office

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• User:shijief2021

  Trip type: Couples

  Good location and room but Poor service

  09 Jun 2026

  The location is good and the room is spacious. However, the service could be improved significantly. First, we called ahead to ask how many EV chargers they have on site and the lady who picked up phone just rudely replied she doesn't know because she doesn't work in the parking department and make no further effort to provide an answer. I filed a complaint but no further response was provided. Later, when we are in the room, the room service lady opened our door at 8am in the morning of the day we are going to checkout. Marriott Hotels, Guest Services / Front Office at The Westin Copley Place, Boston, responded to this review We apologize for the unsatisfactory service you received from our front desk associates and for our housekeeping team’s oversight during your visit. We are truly sorry for the lack of follow-up you have described. We very much appreciate you bringing this to our attention, and we are grateful for your patience regarding this matter. We will share your message appropriately as we are committed to enhancing our services on all levels. On a brighter note, we are pleased you liked our great accommodations and wonderful location. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the Boston area.Be Well,Kai WillisAssistant Director of Front Office

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• User:Judith H S

  Trip type: Family

  Surprised and delighted!

  04 Jun 2026

  We had the greatest stay while in Boston for a wedding. The wedding reception was held at the hotel- the food and venue was wonderful. Starting before we arrived, Victoria answered my email concerning our arrival from the airport to the hotel with excellent directions. She delighted us with a welcome dessert platter in our room and a sweet welcome note! Alice, an associate at Bar 21 was fabulous, giving us her top picks of things to see while in town in our short time frame. She was so hospitable, making sure that everyone had what they needed. Thank you for giving your employees the tools to surprise and delight guests. Hope to visit again! Marriott Hotels, Guest Services / Front Office at The Westin Copley Place, Boston, responded to this review Dear judithhs2026,Our associates are committed to providing intuitive and thoughtful service, and we are delighted that you recognized Victoria for delivering the utmost care and consistency prior to and during your arrival, along with Alice for extending attentiveness throughout your time at Bar 10. It is a pleasure to hear that your stay at The Westin Copley Place, Boston, was enriching and that you also loved everything we offered to make the wedding you were here for even more memorable. Please visit us again so we can build on this wonderful experience.Be Well,Kai WillisAssistant Director of Front Office

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• User:chadgoodmanmd

  Trip type: Family

  You cannot beat staying at the Westin Copley Place when visiting Boston and Cambridge!!!

  01 Jun 2026

  We love staying at the Westin Copley Place in Boston! We have been staying here for the last 4 years while our son was going to college in Cambridge. This is our definite "go to" hotel every time we're visiting Boston. Location is perfect. We can walk everywhere as well as take public transportation. Getting to this hotel is super easy with Logan Express to and from the airport. Round trip transportation on Logan Express is only $3/per person. Pick up and Drop off are within steps of the hotel. We are Marriott Platinum Members and have enjoyed the upgrades as well as access to the Club Lounge. The food in the Lounge is great. The staff in the Lounge are exceptionally nice. I have to give a shout out to Irene in the Lounge. She remembers us every time we come. Check-in and Check-out process is very easy at the Westin. It takes less than 5 minutes. There are so many hotels in Boston and Cambridge. We find ourselves going to the Westin Copley Place almost every time. Marriott Hotels, Guest Services / Front Office at The Westin Copley Place, Boston, responded to this review Dear Guest, What a pleasure to hear that we have become your home whenever your travels bring you to the Boston area. We are truly honored by your loyalty over the years and grateful that we have been part of so many meaningful visits. It is wonderful to know that our fantastic location and recognition of your loyalty membership have consistently enhanced your experience. We are also delighted that you enjoy the food offerings and service in the Westin Club.Thank you especially for recognizing Irene. Our associates truly encompass the warmth and comfort of genuine hospitality. We sincerely appreciate your continued support and look forward to welcoming you back to The Westin Copley Place, Boston, for many more memorable stays in the years ahead.Be Well, Kai Willis Assistant Director of Front Office

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• User:dave53756

  Trip type: Couples

  Trending downward, bad cancel policies, and combative service

  28 May 2026

  I've been coming here for decades for a few stays per year and I can say the trendeline is down, down, down.First, what's nice: location, views if you pay for them via the right room, the onsite Hertz, the walkability to Back Bay Amtrak station.The meh: the restaurant (Bar 10) has only decent food, meh clam chowder and a not-great lobster roll. The dying retail mail around the hotel isn't their fault but it detracts from the experience.The bad: I was forced into a 3-day cancel policy so I lost $800 on two rooms (we had booked a small group trip) when two of our friends bailed at 48h instead of 24h. Just because that's increasingly common doesn't make it OK -- it's straight robbery and I will avoid coming here in the future for that alone.The worst: I called the "Service Express" line on our last day and had an incredible experience. First, I had to call on speakerphone becaues the telephone receiver was broken so the acoustics weren't great. Then after I simply informed them that our in-room coffee hadn't been restocked, the agent (instead of just saying) "Sorry, I'll send some right up" started defended the hotel. Was your do not disturb sign out? What? I just asked to send up some coffee. "Well, now that you ask, no, it wasn't. And they made up the room." She -- interrupting me the entire time -- keeps litigating whose fault it is to the bitter end. Note: put someone else on service until you can train your staff. Marriott Hotels, Guest Services / Front Office at The Westin Copley Place, Boston, responded to this review Dear Valued Guest,We are genuinely sorry that your stay did not meet your expectations, especially considering your past experiences with our hotel. We regret your dissatisfaction with our on-site bar. We are grateful for your valuable comments, as we are always striving to improve our guest services in all areas of our hotel. We are also disappointed for your concern you had with our cancellation policy. Our team always aims to provide compassionate and fair service to all our guests. We will share your remarks with the appropriate individuals, and we thank you for your patience during this time. In addition, we apologize for the maintenance issues you encountered with the telephone and the unfortunate interaction you had with one of our associates. We take these reviews seriously, and your input is being evaluated with our team to ensure these are not repeated. Your feedback about the housekeeping oversight in our guestroom is noted as well. That said, we are happy you liked our wonderful location and the stunning views. We hope you will return so we can show you our commitment to providing each and every guest with the restorative visit they deserve.Be Well,Kai WillisAssistant Director of Front Office

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