Comfort Suites The Colony - Plano West

DFW Airport Area – Irving, Dallas - TX

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About Comfort Suites The Colony - Plano West About Comfort Suites The Colony - Plano West

Location

This hotel welcomes guests in The Colony.

Facility

The hotel has a lift and features 69 rooms. The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a safe, a TV room, a laundry service, a conference room, a business centre, a banquet hall and a coin-operated laundry. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Complimentary newspapers are available.

Rooms

Rooms are equipped with air conditioning. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with pay-per-view channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym and a spa.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Comfort Suites The Colony - Plano West

Facilities
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  Air conditioning
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  Car Park
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  Conference Room
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Sport/Entertainment
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  Gym
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  Heated Pool(s)
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  Indoor Pool
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)

Location

Around this property:

Centre

2.1 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 107

User:A O
Trip type: Family
Disappointing
16 Mar 2026
Not a great experience at all. The pictures online were nice. In reality those pictures do not adequately show the hotel rooms as they are. The bathroom was not in good shape at all. There was one bracket holder holding up a shelf for the towels. The bathtub was old and in desperate need of repair. After seeing the bathroom I did not want to chance sleeping under the covers of the bed, so just slept on top. This hotel really needs some upkeep.
User:Brianna W
Trip type: Family
Never again
18 Feb 2026
Booked through booking.com. My top search being for an indoor pool. Contacted hotel the day of for pool hrs & was informed the pool was under construction. I was informed they couldn’t do anything I would need to contact the 3rd party. Booking.com would need the of the hotel to respond to the email saying it was in fact true that the pool was not functional. It shows the hotel has not responded & no one is answering the front desk phone. If you need convenience in the middle of a lot of things or just somewhere to sleep it’s fine. Not the cleanest & things may not be operational in the room. Our TV was difficult to operate given multiple buttons wouldn’t work on the remote & my kids couldn’t swim which was what the plan was. Our mini getaway really stunk. Just know if you need help with anything you’re not going to get it.
User:Angie T
Trip type: Business
Worst ever!
02 Feb 2026
DO NOT book here! Terrible customer service, and this place is absolutely disgusting 🤢 when asked to move to another room they said “sorry that is what your company paid for”?! Wow, not it wasn’t. Quite frankly breaking so many hospitality codes. Bathtub terrible, holes in walls, cracks in floor and carpet and back of door was broken even showed him photos and just applauded at his reaponse. If I could give negative stars it would be -20!
User:R C
Trip type:
just ok
03 Jan 2026
staff was friendly and helpful for the most part. The facilities were clean, but it needs to update and maintenance. Our shower rod was being held to the wall with tape.
User:Matthew D
Trip type:
try to find another place for same price
10 Dec 2025
Pool is probably never going to be operational. Rooms smell like mildew. Overall property location is okay.

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Comfort Suites The Colony - Plano West

Location

Facility

Rooms

Sport

Meals

Payment

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