Holiday Inn Dallas-Fort Worth Airport South

Recent Reviews: 618

• User:KevinOJax

  Trip type: Business

  Very pleasant experience! Will stay again.

  30 Apr 2026

  I stayed here five days for business and I really enjoyed my stay. The staff is very accommodating and the hotel itself is well kept and the rooms quite nice. There is even a nice restaurant on sight. I was not able to use it because I was so busy with work but some of my coworkers were able to use it and they said they had good food. I was very happy with this hotel and will stay here again!

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• User:Richard W

  Trip type: Couples

  Chelese came to the Rescue

  17 Mar 2025

  Checked in. Tried to get my boarding pass, but couldn’t make it work. Manager, Chelsea came over and worked it all out for me. Pleasant, courteous and efficient, she made us feel comfortable and appreciated. It’s why I stay at IHG facilities Papa

• User:TorontoRobDT

  Trip type: Solo travel

  Not as bad as some of the other reviews

  02 Mar 2025

  I had an overnight connection flight, arriving later and leaving early. Thankfully at baggage, the security guard was nice enough to let me use his phone to call the hotel. Most hotels now are requesting guests call from airports and with an ESIM with no voice, this was not possible. Plus, long gone are the days of readily available pay phones. If a DFW security agent reads this, my biggest thanks--was too tired to get his name but at least I had the wherewithal to thank him in person.On the call the front desk clerk gave me very clear instructions from how to get from the baggage claim area where I was, through the airport construction zone, the post to wait next to and the van to look out for. I was literally at the hotel in about 15 mins after that.Though I set my cell alarm I also asked for a wake-up call but that did not come; the agent forgot to do that at check-in. Thankfully, the cell was enough.I did not see any critters of any kind and that included under the mattress--I check thoroughly. The room was clean, I was handed two small bottles of water on check-in with a few snacks which I accepted gratefully, and the shuttle back to the airport arrived promptly the next morning.Nothing seemed dirty about the hotel and in fact I thought my room was pleasant, clean and modern. Especially when compared to the next hotel that I had to stay at two weeks later. That will be a different review--that hotel made this one feel like luxury. I would definitely stay here again.

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• User:J B

  Trip type: Business

  SCAM - HOTEL NEVER REIMBURSES THE $15 HOLD CHARGE!!!

  12 Jul 2024

  SCAM - HOTEL NEVER REIMBURSES THE $15 HOLD CHARGE!!!BEWARE ... HOTEL NEVER REIMBURSES THE $15 HOLD CHARGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• User:Sam M

  Trip type: Family

  Stay Away - Awful management

  24 Feb 2024

  Stay away if you’re looking for a good night sleep with basic customer service. We got stuck here on a layover. They put us in the wrong room, there were cockroaches in the hallway and that wasn’t the bad part. There was a party in this cheap, thin walled little banquet room with loud bass music blasting throughout the hotel, literally rattling the walls until midnight! We asked someone at the counter when the party would end and the girl working, Chelese Smith was totally rude and dismissive and as I was speaking to her she just walked away and a few minutes later a manager came out. We asked if we could be switched to a room on a higher floor and the manager, Nick Fernandez, told us that we should go to a different hotel if we didn’t like it. He was rude, incompetent and seemed to be under the influence of something. I’ve never been treated so poorly as a customer anywhere, ever. Stay away. Ronak Kothari, Owner at Holiday Inn Dfw Airport South By IHG, responded to this review We sincerely apologize for the disappointing experience you had during your layover at our hotel. Your feedback is genuinely concerning, and we appreciate you bringing these issues to our attention.First and foremost, we apologize for the room mix-up and the presence of cockroaches. This is certainly not the standard we aim to uphold, and we assure you that we will investigate and address these cleanliness concerns immediately.Regarding the disturbance caused by the party in the banquet room, we understand the importance of a peaceful stay, and we are truly sorry for the inconvenience this caused. It is disheartening to hear about your interaction with our staff members, and we will look into this in depth.We take your comments seriously and will use them as an opportunity to improve our services. Please know that your experience does not align with our usual standards, and we will take corrective actions to ensure this doesn't happen again.We understand if you are hesitant to consider us again, but we genuinely hope you might give us another chance to provide the level of service and comfort that our guests deserve. If you are open to discussing your experience further, please feel free to contact us directly.Once again, we apologize for the inconvenience you faced, and we appreciate your valuable feedback.

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