Holiday Inn Garland

Recent Reviews: 166

• User:Robert T

  Trip type: Business

  Great Stay!

  24 Sept 2025

  My stay could not have been better. Early checkin allowed me a bit of rest to transition from a day of travel to evening business. I slept great. Clean comfy bed. I didn’t have time for more than coffee and bounce, so I can’t comment on bfast. Excellent! Kris Langley, Other at Holiday Inn Dallas - Garland by IHG, responded to this review Greetings Robert T! Thank you for providing us with this positive feedback regarding your stay. We are thrilled and delighted that you enjoyed your stay and can't wait to have you back with us at our NEW RENOVATED hotel the next time you are in town. Warm Regards, Holiday Inn Dallas- Garland Leadership Team

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• User:RaJean O

  Trip type: Friends getaway

  An okay stay

  29 Aug 2025

  Our first room was smelly and the bed and bed skirt were dirty. The first room my friends were in the pullout bed was moldy. This place would have such great potential if they updated the place. There was also very little outdoor furniture to sit on at the poor. The staff and breakfast I give an A+ very friendly! IHG Service, Owner at Holiday Inn Dallas - Garland by IHG, responded to this review Hi RaJean O,We appreciate you choosing the Holiday Inn Dallas - Garland for your leisure stay. Thank you for your feedback. We’re sorry to hear about the issues with your room and appreciate your compliments about our friendly staff and breakfast. Your comments about the property’s condition and pool area will be shared with management as we continuously work to improve.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:Tim C

  Trip type: Couples

  Clean room. But big billing issue.

  15 Jun 2025

  The stay itself was nice, with a comfortable bed and clean facilities. The problem came when, 5 days after we checked out and paid in full, a Oending Hold transaction was put on my debit card (linked to our checking account) for $120.65. With a future transaction date of July 1. This was on May 23. It subtracted the funds from our account immediately, and as I write this, it’s been nearly a month and the transaction is still there. I’ve called the front desk repeatedly. I’ve left messsges and sent emails to general manager Sony Khayar that have been unreturned. I have talked to IHG customer service. I have called my bank. No one takes responsibility. Lesson learned - never use your personal bank account to pay for a hotel. Use a credit card instead. And for me personally, I will never stay at an IHG property again. IHG Service, Owner at Holiday Inn Dallas - Garland by IHG, responded to this review Hi Tim C,Thank you for staying and sharing your experience at our Holiday Inn Dallas - Garland. We appreciate you doing business with us!We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,Jomar M.Case ManagerIHG Hotels & Resorts Service

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• User:jenniferpU8691MR

  Trip type: Solo travel

  Bed Bugs – Stay Away

  14 May 2025

  I stayed at this hotel for one night at the end of April 2025 and unfortunately had a horrific and traumatizing experience. During my stay, I was bitten dozens of times by bed bugs. I woke up itching and saw faint bite marks all over my legs. This is completely unacceptable and shows a serious lack of cleanliness and pest control.I walked down to the front desk that morning, but the response was dismissive and unhelpful. They didn't seem surprised or apologetic. I had to request the manager's contact info so I could make a formal complaint. There was no sincere apology, no expression they would inspect the room, and no follow-up. I had to follow up with them. I did report this to the local Health Department as I was concerned for the health and safety of other guests. The Health Department emailed me saying "it’s important to note that bed bugs can be difficult to detect in early stages, and activity may still be present but not yet visible. I do hope you are ok and feeling better." This was not only uncomfortable and stressful but ruined a week of my life. I had to seek medical help, I was on medications, pills and creams to help the pain and constant itch that left me sleepless for a week and in so much discomfort I missed days of work. I urge anyone considering this hotel to think twice. Hygiene and guest safety should be a basic standard, and sadly, this property failed on both counts. In my research, this hotel has received other negative reviews of bugs crawling on sheets and guests being bitten. Look at the photos. Unfortunately, I discovered these reviews after my visit, sadly as I could've avoided a horrific situation. It's been a couple weeks and I still have marks on my legs from the bites healing. I will never stay at this hotel again and urge you to stay away for your health. IHG Service, Owner at Holiday Inn Dallas - Garland by IHG, responded to this review Hi jenniferpU8691MR,Thank you for staying at the Holiday Inn Dallas - Garland and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts. We aim to make your stay welcoming by providing excellent service and meeting the highest lodging standards. I apologize for not meeting your expectations. I have sent you a private message so we can gather some additional information regarding your experience. Please allow us another chance to make things right.We value your feedback and welcome the opportunity to serve you better. I look forward to your response.Sincerely, Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Brenda H

  Trip type: Friends getaway

  Front desk staff was wonderful. Great job Sunil!

  26 Oct 2024

  Check in with Sunil was wonderful. He was very friendly and helpful. The room was ok but you could see dirt along the edges of the carpeting. The first night we were going to stop in the bar for Happy Hour but it was dark and there was no bartender. When we came back from dinner I asked Sunil at the front desk where I could get a glass of wine. He said the bar was open but there was no bartender. I walked in and she was sitting in the very back booth. She got up and helped me but she was not very welcoming. The second night we went to the bar the bartender was there and kind of friendly but didn’t seem to understand me very well. She had a very hard time opening the bottle of wine and broke the cork. We had breakfast the last morning and it was good. The front end staff was very pleasant to deal with while checking out. IHG Service, Owner at Holiday Inn Dallas - Garland by IHG, responded to this review Hi Brenda H,Thank you for staying at our Holiday Inn Dallas Garland and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.I hope you will consider staying with us again should your travels bring you back to the area.All the best,Glaiza G.Case ManagerIHG Hotels & Resorts Service

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