Red Roof Inn Plano

Recent Reviews: 98

• User:Lexi N

  Trip type: Solo travel

  Would be easier to list something right about this place

  24 Oct 2025

  For the price, you think you’re getting a bargain, but you’re not… I’ve been living out of my car recently but had hoped to get a cheaper room come payday to be able to stretch out and have an actual roof over my head for a short time, and the price on this location caught my eye. Red Roof Inn has always been my go-to, but I absolutely will never visit this location again and make sure to tell everyone I know to avoid it like the plague. First, the room amenities list a mini refrigerator and microwave in the king room I booked, but this room did not have one. Next, there was no deposit listed on the price when booked via the app (and when one of the front desk men argued with me about it, he said he could show me where but failed to do so and therefore, “let me” stay without paying it)… next up, the light fixture in the room was broken, leaving pieces of hard plastic scattered dangerously about. The TV didn’t work appropriately (could change the channel, but couldn’t turn it on/off or change the volume, even after checking connections and batteries in the remote). There were cigarette burns on the bedding—in a non-smoking room… and one of the tenants in a nearby room was blasting music part of the evening so loud that I couldn’t hear myself think (as in, convent level volumes)… and finally I had booked a second night, but my reservation seems to have disappeared and the hotel is strangely “sold out” (despite the parking lot being only half full)… Being temporarily homeless is bad enough—I would’ve had a better time just staying in my car, and I have wasted what little money I have on a terrible experience. Madison Velian, Marketing at Red Roof Inn Plano, responded to this review Dear Lexi, Thank you for taking the time to tell us about your experience at the Red Roof Inn Plano. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the disappointed you had with the amenities and the state of the television. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist

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• User:lauren m

  Trip type: Solo travel

  Fuvked up hotel

  11 Sept 2023

  There are no microwaves or fridgarators in the rooms. The door isn't secure and the front desk guys are total dough bags. The owner is a junkie that dosent even try to hid it. There's hoes and dope everywhere and the cops damn near live here Sophia Stewart, Owner at Red Roof Inn Plano, responded to this review Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

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• User:Rob B

  Trip type: Family

  Smelly, Moldy

  30 Jul 2023

  The first room they gave me smelled like an animal died so we swapped rooms. The second room had black mold growing in the bathroom and the ac unit sounds like a semi truck. I understand you get what you paid for but sticky floors, black mold and racing streaks in the toilet was not what I was wanting to experience. Customer service was good. Just wish they would clean up a bit. Sophia Stewart, Owner at Red Roof Inn Plano, responded to this review Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

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• User:Excursion678836

  Trip type:

  Terrible!

  27 Mar 2022

  This place was filthy and scary. It smelled horrible. It had a broken toilet lid, tub drain with red/white repair, smear of mysterious brown streak on picture, peeling off paint on doors, green algae in pool, rusted toilet paper holder, filthy walls and baseboards, etc. I had reserved this for 3 nights online but I just couldn't stay the last 2 nights. The first night I was so tired by the time I arrived that I didn't have the energy to go somewhere else. The staff was nice and did refund me the days I didn't stay. I hope they clean this place up soon. Sophia Gutierrez, Owner at Red Roof Inn Plano, responded to this review Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

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• User:Trip18631251387

  Trip type: Family

  Breathe of fresh air! Staff is wonderful!

  01 Oct 2021

  We have consistently stayed in several hotels/motels over the last 2 1/2 months. Red Roof Inn has consistently been a good choice for us. The location in Plano was a pleasant surprise though so I am doing a full in-depth review. 😀 The staff is super nice and that is big deal to me. Check in was a breeze yesterday after noon. I had the pleasure of meeting John (the manager) this morning when I went to get my coffee and extend my reservation for another night. He was very upbeat when he greeted us and sincere when inquiring about our stay and if we needed anything. We needed an extra towel and an extra bar of soap. John was quick to help us fill our request. The rooms are nice and smelled clean and fresh. Our king room is spacious with plenty of elbow room. The bed is super comfy (a tummy and side sleepers dream). The pillows are just the right amount of soft yet still full and supportive. Everything worked in the room. Nice size flat screen TV with excellent reception and a lot of channels. The set-up of the buildings/rooms really cuts down on the traffic noise from 75 (central expressway). The extended stay guests that we met were friendly and told us that after 10pm it was pretty quiet and it truly was - even for a Friday night. This location is pet friendly. The outdoor areas are clean and clear of doggie waste. Denny’s is right next store. Several other places are within walking distance. Racetrac gas station is a 2 min. drive/10 min. walk down the side street (Central Pkwy E) rather than down the service road. It was nice and I felt safe walking my dog by myself. John and his staff take good care of the guests and the property. I definitely recommend this place. Sophia Gutierrez, Owner at Red Roof Inn Plano, responded to this review Hello,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

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