Surestay By Best Western Irving Grapevine Dfw North

Recent Reviews: 1220

• User:SAM K

  Trip type: Solo travel

  Most unsecured hotel and unauthorized charges / overbilled $$$

  24 Feb 2026

  Most DFW American Airlines stranded passangers ended up in this hotel and Franchised by Indian origin businessman. Most unsecured place on earth- ZERO privacy. People can see inside your room through curtains and lack of privacy where people can see through a door frame- Most bedsheets are with stains, mine was ,seen one blood stain- didnt even use it - but stayed few hours and checked out. No hot water from old taps-So AA sent 1st Class Passangers there to most unsecured place on Earth. Ground Floor rooms outside environment was scary.Billing part is the most concern part, AA pays via voucher system and Hotel people asked you to swiped your card secures an incidental deposit $25- but when you checked out you'll see $200+ and $87+ charges and when called front desk assured to call back but never callback , When you asked the reason for charges they have no clue or reason but saying they need to deep clean the UNUSED beedsheet or some other reason as very typical indian franchised hotel owners or operators scamming guests via security deposits or fraudulent charges - So please dont use your credit card to this place ever!!!This issue MUST be addressed to higest level of American Airlines Guest relations- AA guest relation executive will never stay one star hotels but 4-5 strs so why would they send 1st class passangers or anyone to very unsafe and hotel full of scamming guests via security deposits- I' dont know the answer!I will be filing a fraud complaint at BBB The shuttle was horrible and drivers are packing people like animals.Go and see for yourself !Thanks for reading. BWDFW , General Manager at Surestay By Best Western Irving Grapevine Dfw North, responded to this review Thank you Sam for your valuable feedback - as every hotel does we also informed you about the damages in the room after you checked out multiple times infact and charges were for damages only. We sincerely appreciate your very honest feedback. Thank you and have a wonderful blessed day :)

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• User:kthickey28

  Trip type: Solo travel

  Felt unsafe and it smelled

  22 Jan 2026

  I got stuck overnight in Dallas and AA put me up here. This place was a complete dump. I tried calling other hotels and would have paid out of pocket. All room entrances were outside. As a solo female traveler arriving at 10:30pm I didn’t feel safe. The hotel butts up against industrial area and the main light was out so it was dark. No security. The breakfast was a joke. A Folgers coffee machine and orange juice machine. I couldn’t leave quick enough the next morning after not sleeping. The room smelled of chemical air freshener. The next day I had a $300 fraud charge on my cc to PASCHAGARDEN that I used for the deposit . I hadn’t used that cc for over a week. Fortunately my cc caught it. BWDFW , General Manager at Surestay By Best Western Irving Grapevine Dfw North, responded to this review We sincerely apologize for the inconvenience during your stay with us. We do serve SureStay brand standard breakfast from 7am -9am everyday & juice/coffee machines are there 24 hours for all our guests incase anyone needs to head out early. Thank you for your feedback for the lights- we will have them looked into as something might have gone wrong due to weather in the area . Thank you again & have a wonderful day :)

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• User:phrecklezw

  Trip type: Business

  Creepy Under Construction Motel

  06 Jan 2026

  The room was recently remodeled, but there's a lot of darkness and construction. It was quite unsettling traveling as a woman alone. I wouldn't stay there again even if it is free. BWDFW , General Manager at Surestay By Best Western Irving Grapevine Dfw North, responded to this review Thank you for taking the time to share your thoughts. We appreciate your honesty and are glad to hear parts of your experience went well. If there’s anything we can do to make your next visit even better, we’d love to hear from you. Your feedback helps us improve and continue growing.

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• User:Babette L

  Trip type: Couples

  Poor shuttle service late at night with terrible beds and stained sheets. Avoid!

  19 Dec 2025

  American Airlines put us up at the SureStay DFW since our flight from Detroit to Dallas was delayed and we missed our connection to Tucson. The agent at DTW (Detroit) was great and booked us before we left because it was clear before takeoff that we wouldn’t make the connection. She knew DFW and wanted to get us in a particular hotel but that one was already booked. We needed her help as my husband and I were in two separate tickets and we didn’t want to confuse the hotel. That hotel had a 24/7 shuttle to DFW which is critical at that huge airport.On arrival at DFW we finally found the courtesy van pickup spot. But it was unclear what shuttle we should take. Though one shuttle came and had SureStay on it, that driver refused to take us. I called the hotel twice and there was no answer. We looked up the cost of a Lyft and it was $30 plus tip to go 2-3 miles as the crow flies. So I tried to call the hotel again. Finally someone answered and said it would be another 15-30 minutes. He said to look for the “North Hotel Shuttle”. Though midnight CST at least it wasn’t super cold. So we waited. Finally a van labelled as such came. I told the driver that we needed to go to the SureStay in Grapevine and he said no that wasn’t on our route. Other passengers clamored aboard. Finally I showed him the American voucher again and he called someone and spoke in some other language and that guy told him to take us. Our hotel was across the highway from most of the hotels and perhaps he wasn’t familiar with it. But really! I showed him the GPS instructions to drive there as he didn’t use a map app apparently. Finally we arrived and though he sort of waited for a tip we didn’t tip him. I think he didn’t read English well and that was part of the problem but he was so obstructive and unhelpful until I spoke sharply that I felt he didn’t deserve a tip.When we got to the hotel we had no problem checking in. But that was two hours after landing!!But we got a room on the highway side with the softest double bed (not Queen) that I have ever slept in. They gave you one hand towel. Part of this was American’s fault. They should have asked for a room for two. However the sheets seemed stained and worn. It was a 1 star hotel. 1 1/2 stars final being generous. Bottom line, I have been told that American is not the airline it used to be. They probably spent$100 between hotel and meal vouchers on us. And SureStay is not where you want to be when stranded at DFW! BWDFW , General Manager at Surestay By Best Western Irving Grapevine Dfw North, responded to this review Hello Ms. Babette - I would like to sincerely apologize for the inconvenience your had experienced during your stay with us. We appreciate the feedback of our shuttle service and please note we are in the process of making it better to ensure this does not happen again. Thank you again & have a wonderful day :)

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• User:erickiltz

  Trip type: Solo travel

  Perfectly adequate room, less than adequate staff.

  31 May 2025

  Most of the room was perfectly adequate for a low-budget motel, however have a look at the photo of the kitchen sink. Thank god I didn't need to use it. Now...the real reason this review is ranked lower is the absurd conversation I had when calling for the shuttle:Me: Hi I need the shuttle from the airportHotel guy: Ok what gate are you at?Me: I'm not at a gate, I'm outside the gate areaHotel guy: Ok, what do you see?Me: Well what do you mean, what should I be looking for? Hotel guy: Well do you see trees and stuff? (yes, he actually asked this)Me: Um...no I'm inside the terminalHotel guy: Well you just said you weren't at a gateMe: That's right, I'm outside security but still inside the terminalHotel guy: Well thats why I asked what you can seeMe: Perhaps you could just tell me where I should go?Hotel guy: Oh yeah sure, go to the lower level and look for the purple signs that say hotel shuttleMe: Sigh, you could have led with that.

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