The Westin Dallas Fort Worth Airport

Recent Reviews: 1594

• User:Safari01063906565

  Trip type: Solo travel

  Amazing service and accommodations!

  18 May 2026

  I was stranded at the airport due to weather related cancellations. I got an amazing rate at this hotel to stay for the day until my evening flight. Dannyfer helped me check in and when the extra mile to get me an early check-in with no fee due to being a member. I didn’t even ask her to do this for me and she went above and beyond. She was super pleasant and really made my day special due to having this layover and getting up so early in the morning. I was really grateful to find a place to lay down and be able to sleep early in the morning and get breakfast. Marriott Hotels, Guest Services / Front Office at The Westin Dallas Fort Worth Airport, responded to this review Dear Guest,Thank you for sharing such wonderful feedback regarding your recent stay at The Westin Dallas Fort Worth Airport. We are delighted to know our front desk associate helped turn a stressful travel situation into a more comfortable and restful experience through thoughtful hospitality and attentiveness. It is especially rewarding to hear you were able to relax, enjoy breakfast, and recharge during your unexpected layover. Your kind recognition of the exceptional service provided will certainly be shared with the entire team, as creating a welcoming and caring experience for our guests is always our priority. We truly appreciate your comments and hope to welcome you back again whenever your travels bring you through the area.Austin Fredregill Director of Operations

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• User:Claire H

  Trip type: Family

  Thumbs Down.

  16 May 2026

  Don’t wait for the shuttle at night. It is never coming. And in the AM, it only runs once an hour. The bathroom was equivalent to a Motel 6. Staff very unprofessional. Bar must have been using water instead of vodka in drinks. Bartender rude naked Jonathan. It took 2 hours to check in at midnight. Marriott Hotels, Guest Services / Front Office at The Westin Dallas Fort Worth Airport, responded to this review Dear Guest,We deeply regret the inconvenience you faced with our shuttle service and the wait during your late check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. We will certainly be reviewing your concerns about the bar service and staff demeanor. Please know that your feedback is invaluable to us, and we are committed to addressing these issues promptly. We hope you will revisit so we can have the opportunity to provide the wellness-focused hospitality you deserve.Thomas Blanchard  General Manager

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• User:Intellian

  Trip type: Business

  Obviously this is the level of service?

  14 Apr 2026

  Very unpleasant service. Rude to the point of intimidating. As soon as we arrived, we were told that the restaurant/bar was closing…even though there was 40 minutes left before official closing…maybe the staff wanted to finish?When we asked for drinks, order was reluctantly received and the bill came with them. So, when no tip was given…then fireworks! Why?We tip for service…there was none!We drank and left, the bar was still full…Work that out… Marriott Hotels, Guest Services / Front Office at The Westin Dallas Fort Worth Airport, responded to this review Dear Guest,First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. It is concerning to know that your time at the bar left you feeling unwelcome. This is not the level of hospitality we strive to provide, and we completely understand how this situation must have affected your overall impression. Your feedback is very important to us and has been shared with the concerned associate to address this matter. We are grateful for your thoughts on this matter and your patience, and we hope you will return so that we can have an opportunity to provide you with a better experience. Thank you for bringing this to our attention. Thomas BlanchardGeneral Manager

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• User:J Z

  Trip type: Business

  Good business hotel

  11 Mar 2026

  This hotel is convenient to the airport. Took about 10 mins with an uber there. Didn’t realize there was a free shuttle but used that for the return and that worked great. Check-in was quick and usually the elevators were quick but sometimes the lines for the elevators get really long. The Westin recognized my platinum status and upgraded me to a suite. They also proactively asked if I wanted late check out. The room itself was humid when I got to it so I reduced the heat from 72 to 69 and that fixed it. The toilet doesn’t flush great and runs too long on each flush. I don’t like shower curtains and this had one. The shower nozzle is hard to use and they know it because they have instructions on how to use it. The lounge for those with status has a great breakfast spread. The setup is good for groups and solos except that sound tends to carry. Marriott Hotels, Guest Services / Front Office at The Westin Dallas Fort Worth Airport, responded to this review Dear Guest,Thank you for the generous review of The Westin Dallas Fort Worth Airport! We are happy that you enjoyed the upgrade, given your status as a platinum member. We're glad you found our location suitable for your travel plans, and the convenience of our shuttle service worked well for your trip. It is also lovely that you enjoyed the breakfast in the lounge and appreciated the seamless check-in service. However, we regret the concerns you had with the bathroom fixtures. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this has impacted your stay. We have taken note of your feedback and will address this appropriately. We hope to see you again soon for more moments of renewal.Thomas BlanchardGeneral Manager

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• User:E9185NQjamesb

  Trip type: Solo travel

  Deplorable Customer Service!!!!

  01 Mar 2026

  My wife’s flight was canceled, so American Airlines gave her a hotel voucher and food voucher. Because of the proximity to the airport and an early flight out the next morning, my wife reserved at this hotel. I’d previously read about the subpar shuttle service, but did not know it could be so deplorable. My wife called the hotel for a courtesy van, and was told by Gabby (sp) that it would be about 30mins. Forty-five minutes later, I requested my wife call again. Gabby told her there was a shift change (& other things) and to be patient with the driver. My wife responded that after taking her name and number, good customer service would have simply called her to give her an update on the late pick-up. About an 40mins later, my wife called back and was told by a gentleman that the driver was entering into the airport. Twenty minutes later, still no shuttle. My wife called back for yet another update and the gentleman placed her on hold saying he’ll contact the driver. In the meantime, a driver from the Parking Spot asked about the welfare of my wife because he’d seen her sitting there for over an hour and a half. Once the driver for the Westin arrived, the gentleman returned to the line and said he would compensate my wife’s stay. Once on the shuttle, my wife inquired of the driver on why such a long delay. As the driver started talking, my wife directed her conversation to me, simply expressing her frustrations with what was an hour and 45min wait. I heard the driver say my wife could take another way, to which my wife replied, “Please get me to the airport. I’m talking to my husband.” There was a further exchange to which I insisted that my wife keep silent and let out her thoughts to me. I then heard the driver call into the hotel saying she had an unruly passenger and that if needed, the police would be called. My wife then phone the hotel to provide an update, and Gabby got on the line saying the driver asked my wife to get off the shuttle, and that the driver feared for her safety. Since I was on the line the entire ordeal, I spoke with Gabby and explained the aforementioned. She kept mentioning getting law enforcement involved to which I retorted it did not need to escalate to that point…my wife was talking to a parasympathetic individual in me because the wait was way too lengthy. Gabby insisted on saying she would call the police, and I requested that she hear the extent of the matter. She then said my wife was not welcomed at the property. I then told my wife we would just go another route, as Gabby with a clarion statement said, and I quote, “There are no negations and if we have to get the police involved, we will.” At this time, my wife notified me that she was already off the shuttle. At that time, the Parking Spot driver returned. His name is Edward, and he notified my wife that the Westin driver was actually late because he had passed her at least twice and observed her pulled over and out of the shuttle, SMOKING! We then called American Airlines back and requested a different hotel. The representative there suggested we file a complaint with American so they could review the hotels they do business with. The Parking Spot driver returned for a third time and even advised that if this happens in the future, to call DPS. My wife and I are frequent travelers as you can see from my contributions. And I do not rate only bad experiences. My wife is Platinum on Delta and I’m Platinum Pro on American, so we understand that there are times when issues arise. All she requested was an occasional update while she waited alone at 11p for what turned out to be a nearly 2-h wait. We remain open to speaking with corporate or upper management, but this insidious action should not have reached such a level. Marriott Hotels, Guest Services / Front Office at The Westin Dallas Fort Worth Airport, responded to this review Dear E9185NQjamesb,We sincerely apologize for the challenges your wife faced during her recent experience with our shuttle service, and we understand how frustrating a long wait can be, especially late at night. We strive to provide timely and clear communication, and it’s clear we fell short here. We appreciate your feedback and are reviewing this matter to improve communication and service going forward. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve. Thank you for your patience and understanding. One of our leadership members will reach out to you shortly to discuss this further.Thomas BlanchardGeneral Manager

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