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Best Western Premier Denver East

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Best Western Premier Denver East

locationAurora, Denver - CO

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About Best Western Premier Denver EastAbout Best Western Premier Denver East

Location

This hotel warmly welcomes guests in Denver.

Facility

The hotel has a lift and features 127 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a childcare service, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A desk is provided. A kitchenette with a refrigerator, a microwave and a tea/coffee station is also provided as standard. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, a DVD player and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics and a spa.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.

Amenities at Best Western Premier Denver East Amenities at Best Western Premier Denver East

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

81

Very Good

28

Average

7

Poor

21

Terrible

33

Recent Reviews: 170

  • User:Shannon E

    Trip type: Business

    Don’t GO HERE!!!

    rating28 May 2026

    TERRIBLE. Booked as a “pay at property” reservation thru my travel agent. Showed up to check in and was told my reservation was cancelled. No phone call. My TA never received a phone call. Ridiculous. Stuck in Denver and now they are sold out- and I’m expected to figure it out. I was not even the only one this happened to. Don’t expect to have a reservation when you show up! If I could give ZERO stars, I would. POOR!!!! Hotel Manager, General Manager at Executive Residency by Best Western Denver East, responded to this review Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced upon arrival.Our records indicate that multiple attempts were made to contact guests using the phone number provided on the reservation regarding reservations that had not been secured with payment. Reservations that remain unpaid beyond the required deadline may be subject to cancellation and are not guaranteed. We understand, however, how disappointing it is to arrive expecting accommodations and find that your reservation is no longer available.We strive to communicate any reservation issues as clearly as possible and regret that this situation resulted in a negative experience for you. Your comments have been shared with our team as we continue to review our communication processes and improve the guest experience.We appreciate your feedback and wish you safe travels.

  • User:Jon G

    Trip type: Couples

    Overall nice place with just a couple issues

    rating17 Mar 2026

    When we checked in, the jetted tub room was not available, because of equipment malfunction. We don't hold that against them. Michelle set us up in a different tub room. However, when we got to the room, we found there was no tub at all. So I had to go back to the lobby and talk to her. She gave us a new room, and offered free sweets from the concession. The tub ended up being good, btw.Because the hotel is laid out like a spider web, it was a bit of effort to get our stuff from the old room to the new room; we had to go downstairs, across the hotel, and then back upstairs. This layout also made it hard to figure out where best to park so we'd be near our room.Breakfast hours are not good at all. 6-8am. That's awfully early for someone who wants to sleep in. So we went toward the end of that time frame. There was one worker furiously trying to keep up with demands. But the food was good.

  • User:PagtownFunk69

    Trip type: Couples

    Not What we'd rate as "Premium"

    rating04 Nov 2025

    We chose this BW because it is closer to the airport than our usual BW in Aurora which we actually love. However, this front desk man insisted on making a copy of my Driver's License. I tried to tell him that I did not like that because I had fraudulent activity on my bank account and credit card due to a hotel retaining my information. But before I could finish my sentence, he abruptly said, Do you want me to cancel your reservation then? So that was rude. We made the reservation in August. We had driven 6 hours and had an early flight the next morning and we did not want to go try to find another room. I was tired and I let him copy it. But I can tell you I WILL NOT go back ever. I am a long time BW Rewards member and they should have all the information they need from that. (The front desk at Aurora merely looks at my ID and hands it back.) Plus, this so called Premium hotel? there's no breakfast. Nothing in the lobby. Coffee in the room. No tea. I don't drink coffee. It has a cafe where you can buy breakfast. But nobody works there that I could see. I will Make Sure I ask before I make any more reservations at any BW if they are going to put me at risk of identity theft. That is not a premium hotel behavior. That is Super 8 hotel behavior. Hotel Manager, General Manager at Executive Residency by Best Western Denver East, responded to this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 303-373-1444.

  • User:Susan B

    Trip type: Family

    Very unhappy.

    rating24 Aug 2025

    I will never stay here again. So many reasons. The hot tub was cold. We were looking forward to hanging out by pool and hot tub with our fighter who lives in Denver. They said no one to fix it on Sunday. Sorry no refunds for amenities. Pool had no been cleaned in a long time. So much debris. The shower head in room only dribbled when hot was on. The seats out by pool were so stained. ( see pictures ). Things in the room were broken. Weird pink stuff in shower. I feel the BW brand is going downhill. I will need to become an elite member somewhere else like Hilton. Hotel Manager, General Manager at Executive Residency by Best Western Denver East, responded to this review Thank you for taking the time to share your experience, and I’m truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the issues you encountered with the hot tub, pool cleanliness, room condition, and overall maintenance. We understand how disappointing this must have been, especially when you were looking forward to spending time with loved ones.Unfortunately, our team was unable to secure immediate repair service for the hot tub on Sunday, and I’m sorry this impacted your stay. While our policy doesn’t allow refunds for amenities, your concerns are completely valid and will be reviewed closely with our maintenance and housekeeping departments.Cleanliness and guest comfort are top priorities for us, and the issues you mentioned—such as the debris in the pool, shower functionality, stained seating, and room condition—are not reflective of the standards we aim to uphold. Your feedback has been shared directly with our management team so immediate action can be taken.We value all our guests and regret that we’ve lost your trust in the Best Western brand. Should you choose to give us another opportunity in the future, we would do everything we can to provide you with the experience you originally hoped for.

  • User:Gary J

    Trip type: Family

    No breakfast like every other Best Wester offersn offers

    rating16 Aug 2025

    This is the only Best Western I've ever stayed at that didn't offer any type of breakfast. I am a Diamond member with BW so I've stayed at many other Best Westerns and have come to expect a breakfast at every one but nothing here. Hotel Manager, General Manager at Executive Residency by Best Western Denver East, responded to this review I am sorry to hear you were expecting a free breakfast, unfortunatly the Best Western Premiers do not offer a free breakfast.We do have a cafe on site that sells breakfast items and coffees. I hope the rest of your stay was satisfactory.

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