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Holiday Inn Express Denver Downtown

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Holiday Inn Express Denver Downtown

locationDowntown, Denver - CO

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About Holiday Inn Express Denver DowntownAbout Holiday Inn Express Denver Downtown

Location

This charming hotel enjoys an outstanding location in the heart of Denver, only one block from the 16th street Mall. Restaurants and bars are also to be found in the vicinity, for example in the neighbouring, luxurious Brown Palace Hotel.

Facility

The hotel has 231 rooms, which are located on 22 storeys and are reachable by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a car hire service, room service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a games console, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including golf, a gym, a spa, a beauty salon and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Holiday Inn Express Denver Downtown Amenities at Holiday Inn Express Denver Downtown

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Golf

    • -

      Gym

    • -

      Massage

LocationLocation

Map preview

Around this property:

Centre

0 m

Airport

40 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

283

Very Good

301

Average

198

Poor

84

Terrible

91

Recent Reviews: 957

  • User:Dstacy2569

    Trip type: Friends getaway

    Worst Hotel Experience in my lifetime.

    rating05 Jun 2026

    DO NOT STAY HERE!!! AC doesn't work. When I went to front desk to complain, they stated maintenance would be up to fix. Their idea of a fix.....leaving a box fan in the room. Went down the next morning and the gentleman at the front desk was extremely rude, stated that since I booked through a 3rd party they would have to help me. SERIOUSLY, I am at the hotel right now and there is NO AC what exactly will the 3rd party be able to accomplish? Send their own maintenance person out?This hotel doesn't give a CARE about their customers if they booked through a 3rd party. That was brought up to me several times while trying to get resolution. "I see you booked through a 3rd party, we are unable to assist you was the response I got over and over, then the gentleman at the front desk stated I could just cancel and find another hotel. Again seriously why is this person giving me a hard time about their HORRIBLE rooms with NO working AC. I even asked him so since I booked through a 3rd party I don't deserve working AC?After going round and round with him, another front desk person was able to move me into a room that had a working AC. Not sure why that was never offered in the first place.Hotel rooms are small, dingy and dated. Non-working AC seems to be the norm as another customer was complaining when I checked in. Telephone didn't work in room and the hot water didn't work well at all. Save yourself the headache. DO NOT STAY HERE!! If you do then book direct because if you book 3rd party they don't care about you or fixing anything with the horrible rooms.If I could give them zero stars I would Soci A, at Holiday Inn Express Denver Downtown by IHG, responded to this review Hi Baseballtraveler,We're truly sorry for the discomfort and frustration you experienced with the AC and the service at the front desk. Your feedback about the room conditions and the handling of third-party bookings is important, and we will address these issues to improve our guest experience. Thank you for bringing this to our attention.- The Staff at Holiday Inn Express Denver Downtown

  • User:Debbie M

    Trip type: Couples

    No hot water

    rating20 Apr 2026

    Mostly a decent experience. But the water was lukewarm. We couldn’t take a shower. The sink was tiny. Everything else was adequate for one night. IHG Service, Owner at Holiday Inn Express Denver Downtown by IHG, responded to this review Hi Debbie M,We appreciate you choosing our Holiday Inn Express Denver Downtown for your leisure stay. Thank you for taking the time to share your feedback. We’re pleased to know that you had a generally decent experience during your stay with us. However, we sincerely apologize for the issue you encountered with the water. This is not reflective of the standards we strive to maintain, and we regret any inconvenience this may have caused. Please be assured that your feedback has been shared with our team for review and corrective action.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Melissa PCase ManagerIHG Hotels & Resorts Service

  • User:Guide24534709446

    Trip type: Family

    Too Cold for Comfort

    rating13 Apr 2026

    Easily the most uncomfortable hotel stay I have ever experienced at Holiday Inn Express Denver Downtown by IHG. From check-in, I was informed I would not be able to control the room temperature and would need to rely on the front desk for adjustments. My room was extremely cold upon arrival, and repeated attempts to reach the front desk went unanswered. I went downstairs to report the issue and was eventually moved to another room, where I was informed I could control the temperature. However, even in this room, it remained uncomfortably cold and the thermostat did not properly function in heat mode. I ultimately stayed only one night, which I was relieved was all I had booked. I would not recommend this hotel to anyone who expects basic comfort or a reliably functioning room temperature system.

  • User:Spencer O

    Trip type: Family

    Poor experience

    rating01 Jan 2026

    We didn’t have hot water for the shower. When we brought it up to front desk they said we needed to flush the toilet to get hot water to work. They should have discounted our stay. They knew this was an issue and didn’t mention it when we checked in. IHG Service, Owner at Holiday Inn Express Denver Downtown by IHG, responded to this review Hi Spencer O,Thank you for choosing to stay at our Holiday Inn Express Denver Downtown during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.We sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

  • User:Dora C

    Trip type: Business

    Did not honor guaranteed reservation; tried to move me to another hotel 35 minutes away!!

    rating15 Sept 2025

    Hotel was overbooked and tried to tell me I was rebooked for another holiday inn 35 minutes away!! And, I would have to cover the cost of a cab there myself. Completely ridiculous. There was no manager on site to deal with this. They did not offer to comp the room. They said maybe the other hotel would give me something free to make up for the cab ride. What?! IHG Service, Owner at Holiday Inn Express Denver Downtown by IHG, responded to this review Hello Dora C,Thank you for booking the Holiday Inn Express Denver Downtown, Colorado. We're determined to make your experience with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments. We will work harder to make your next stay better. I have also sent you a private message regarding your experience.I hope you choose us again!Best regards,Clayton G.Case ManagerIHG Hotels & Resorts Service

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