Hometowne Studios Denver - Lakewood West

Recent Reviews: 158

• User:Robert P

  Trip type: Couples

  DONT STAY HERE

  22 Aug 2025

  This place is disgusting. The grounds are littered with trash. The room they gave us was filthy. They rent to families who are a step away from homeless. Those families deserve better. Much better. We walked out and found a place that wasn’t a hideous rathole. I hope there’s a place in hell for the owner of this blight. Taking people’s money and treating them with contempt is reprehensible Madison Velian, Marketing at HomeTowne Studios Denver - Lakewood West, responded to this review Dear robertpY369OE,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Lakewood West. We are truly disappointed to learn that the condition and cleanliness of the room did not meet your expectations. We are committed to providing a comfortable and clean environment for all our guests, and it is clear we failed to do so during your visit. We value your input, as it highlights opportunities for growth and helps us enhance our service at Red Roof. We sincerely hope you will allow us another opportunity to provide you with the quality service you deserve.Sincerely,JaneRed Roof Management RediResponse Specialist

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• User:Justus B

  Trip type: Solo travel

  Never, Never, Never Ever Stay There

  25 Jun 2025

  What a dump!!!It was supposed to be a 2 bedroom, got a 1 bedroomI brushed against the flat screen in the middle of the night to get a drink of water and the flat screen fell off the wall!!! It was attached to the drywall not to the 2x4s like it should have been. I lost my $50 deposit because the office is not open on Sundays. They have an emergency number, but is something broken an emergency??No dishes, pots, pans for this kitchenette.The freezer was filthy, filthy, filthy.Wifi less than worthless. Couch hard. Door does not shut unless you pull on it. Madison Velian, Marketing at HomeTowne Studios Denver - Lakewood West, responded to this review Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Lakewood West. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with unclean freezer and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

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• User:T L

  Trip type: Solo travel

  Horrible

  09 Oct 2024

  3000 miles in 6 days, just needed a place to stay to sleep and shower. Booked through Expedia without reading reviews. MISTAKE. As all the other reviews describe, this is like a motel that rents by the hour. Disgusting, but the topper was that my keycard didn't work. Went to get 6am coffee and gas, discovered could not get back into room. After hours number did not work, Expedia did nothing and denied me a refund. Never got back into the room, am having to dispute the charge with my credit card. Madison Velian, Marketing at HomeTowne Studios Denver - Lakewood West, responded to this review Dear T L,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - LAKEWOOD WEST. I am sorry that your experience did not meet your expectations, prompting your 1/10 score. Please accept our sincerest apologies for the inconvenience caused by the issue you faced with the keycard. You also mentioned that the lack of cleanliness hindered your experience which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist

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• User:Rima R

  Trip type: Family

  Disgusting, NOT THE PLACE TO BE.

  05 Oct 2024

  DO NOT BE FOOLED BY PICTURES!! I would not recommend this hotel for ANYONE. I went 9/28-9/29 on a trip to see family in Denver, Colorado. This MOTEL was the most HORRENDOUS place I have ever been to. First off, we get there past 12am-1am. You have to call for someone to unlock the door, let alone the door was halfway hanging, did not shut properly. Took about 10 minutes to get someone from the front desk to answer their front desk phone. Checked in. Opened the room smelled like damp rat poop, cat poop, you name it! Entered the bathroom, a disgusting curtain that seemed not even washed for the past months. The sink had gunk around it, the toilet looked like it needed to be replaced. Go out to the bed, theres holes on the blankets, pillows flat as a PANCAKE. The T.V you could only watch certain channels. max of like 5. The AC unit was just horrible. A big loud VROOOOOOM is all your gonna get. The bed was uncomfortable. Theres not even a lamp or anything by the bed side. DISGUSTING, FILTHY, AND WOULD NOT RECOMMEND ESPECIALLY WITH KIDS. Madison Velian, Marketing at HomeTowne Studios Denver - Lakewood West, responded to this review Dear Rima, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - LAKEWOOD WEST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the faulty door, the air conditioner and the other highlighted concerns that hindered your stay. While our goal is to deliver clean and comfortable accommodations, it appears we fell short with and for that, I sincerely apologize.I have shared your feedback with management to ensure that your concerns are addressed. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

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• User:805howardp

  Trip type: Solo travel

  Go elsewhere if you can

  24 Jun 2024

  Office closed, had to call.. Rep arrived quickly, though. Did the paperwork, handed me the key. Walked across the complex to the room. Room under construction. Back to the office, rep didn't believe me, back to the room, then back to the office. New room key. Door lock not fully functional. Room was a suite. No A/C in the bedroom, no drinking glasses. Next time I'm staying elsewhere. Apparently this place is a resident hotel, with weekly rates, etc. Madison Velian, Marketing at HomeTowne Studios Denver - Lakewood West, responded to this review Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Lakewood West. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay as the room lock was not working properly, there was no air-conditioner in the room and the other concerns listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

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