Mainstay Suites Near Denver Downtown

Recent Reviews: 58

• User:Flyer30332089164

  Trip type: Family

  Not clean

  30 Jul 2024

  Very dissatisfied with the cleanliness of the hotel. Floors were dirty and elevator smells. Our couch had white crusty stains, there were blood drops on the floor and the bedding was dirty. I requested new bedding and the kind lady at the front desk gave me new ones but they did not fit the bed. Breakfast was okay. Also not a great neighborhood, will not stay here again.

• User:TheeWebbs

  Trip type: Couples

  Dawn and Marsella

  25 Jul 2024

  Catbird needs another review. Marsella and Dawn need acknowledgement! Amazing customer service and making us feel at home during this staycation. From asking if we need anything to recommending a great local burger spot we never knew about. We’ll definitely be booking here again.

• User:Jennette R

  Trip type: Couples

  Wouldnt want to Hang Out with the Homless

  12 Apr 2024

  The location is great to downtown, however hard to get in and out of. Being right off Federal and 6th, the neighborhood is sketchy. Homeless everywhere! Yes, they have security and I guess that is your first warning, if a hotel needs security 24/7, that’s an issue. Front desk staff are super friendly. The building needs love. Things falling apart, I found a needle with a string in the lamp, paint on the atomadem, and elevators are scary but overall decent. I would stay again with the knowledge that its just a place to sleep. No walking, no hanging out, just a full day of activities and a place to sleep.

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• User:mayhay9h

  Trip type: Family

  Overall not too bad but a few complaints. Contacted management first and just got a canned response so decided to post.

  28 Nov 2023

  Was nice for the price but not 100% satisfied as we needed additional towels because we had 4 of us and there were only 2 towels in the room when I went to get 2 more I was told to come back later as they did not have any clean. Like we are going to wait around until they have clean towels. The toilet in room 201 makes a horrible sound on and off all night. I found 2 prescription pills on the floor by my bed that were not ours so not sure how well the room was cleaned before us. Thank goodness we did not have young kids/babies to find them.

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• User:Simon_Jaeho

  Trip type:

  Major systematic breakdown

  05 Jul 2021

  냄새가 엄청 심해서 방을 바꿔달라고 했는데 풀부킹이라고 바꿔주지 않고 핸드타월 하나 썼다고 리펀드도 안해주네요. 로비에서는 수영장 냄새가 나고 호텔 곳곳에 물발자국이 있는데 하우스키핑이 퇴근했다고 아무것도 안합니다. 엘리베이터가 두개 있는데 둘 다 제대로 작동을 안해서 프런트에서 리셋을 해줘야 합니다. 전날에는 한시간 반동안 작동을 안했다고 계단에서 만난 어르신이 말씀하시더라구요. 주변은 우범지대이니 호텔 밖으로 안나가시는게 좋습니다.When I was entering my room after check in, it smelled really bad, like a mob or a poorly managed car air conditioner. I opened the window, turned on the fan, hoping that bad smell would go away, washed my hand and went out. Three hours later, I came back and the smell was still stinky. I went to front office and told the manager about this, and she came up to my room and confirmed the bad smell. I asked her to call housekeeping department to control this, but she said housekeeping was not available at that time(6pm). There was no other room available so she offered me to take 40 usd, move to another choice hotel, or full refund. I was not sure if I could book another room, so I chose just to stay a night there.I found a few nice hotels with vacancy, so I went down and asked for full refund. The manager asked me if I used anything in my room, so I told her I used a hand towel.She told me that she cannot refund my room because of the towel usage. So I asked her if she was going to sell that room to other people without any management about the room smell, and she said yes. LOLThere were two elevators but one was out of order, and the others were also not in good condition, that front staffs had to reset the elevator very often. I met lots of people using stairways, and a gentleman told me that both elevators were out of order for about an hour and half, so he had to walk to his room at fourth floor a few times. I told the manager about this, and she said there was no report about this problem.Stairways smelled of cannabis, would be a merit for marijuana lovers. Hotel lobby were full of pool smell. Unique odor management.There were watery footprints in front of elevator and inside the elevator, showing how liberal this hotel was.(Pictures attached)Fortunately I was refunded the next night but I had to waste like 30 minutes to call Booking.com for this.There is a major systematic breakdown in this hotel. If nothing happens, you are lucky. But if anything bad about housekeeping happens, they can do nothing after 6pm(check in is from 3pm by the way).

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