The Art Hotel Denver, Curio Collection By Hilton

Recent Reviews: 1550

• User:Chip_acres

  Trip type: Family

  The Art of Flopping

  15 May 2026

  Man....swing a not just a miss...but downright a flop. Stayed at the Art Hotel in early 2026. I don't know know how to put it other than I have to assume this was an all around poor showing for the hotel. I've talked to friends who have stayed there and enjoyed it and so I want my experience to be a one-off miss but man...it was bad. The rooms themselves were fine. Although with 100% honesty...if I had been in a three month old Holiday Inn Express I would not have been able to differentiate between the two. White furniture (yes....I get that the "art" aesthetic is minimalist but you do not have original art in the room that you can "appreciate" so it's like sitting in a gallery....that hasn't opened yet. Linens were clean and crisp. But again...the rooms are really sparse and while this is being presented as intentional it's really just a Holiday Inn with some installations in the hallway. The real reason for the low rating....the restaurant was a disaster. No walk-ins for dinner which I'll accept was bad on me for not making a reservation, so be it. Room service was...inedible. Hair in three out of four entrees. Straight Sysco food. Sorry but man...it was bad. Breakfast was actually worse. Pancakes that were straight up raw batter (after a 50 minute wait). A breakfast sandwich that made me queasy to look at (dripping with oil/grease) just a mess. I know that I was not the only one who was put off with breakfast five other tables sent things back or had things taken off of tabs for being inedible/not delivered. Just a really bad experience. The hotel might be fine...and I'd like to think that my experience was a one-off but man....that was a genuinely bad experience, absolutely not up to the standard. Ernesto Tovar, Guest Services / Front Office at The Art Hotel Denver, Curio Collection by Hilton, responded to this review Thank you for taking the time to share such candid and detailed feedback about your stay. I’m truly sorry that your experience fell so far short of expectations, particularly after hearing positive things about the hotel beforehand.While I appreciate your comments about the cleanliness of the room and linens, I understand your disappointment with the overall presentation and atmosphere of the guest room. Our design aesthetic is certainly intentional, but we recognize that it may not resonate with every guest in the way we intend.That said, I am especially concerned by your experience with the restaurant and room service. What you described is completely unacceptable. Hair found in multiple entrees, long wait times, undercooked food, and dishes that were not properly prepared or presented are serious issues and do not reflect the standards we strive to uphold. Hearing that multiple tables around you were also dissatisfied makes this feedback even more concerning, and I sincerely apologize for the impact it had on your stay.Your comments have been shared directly with our culinary and restaurant leadership teams for immediate review. Food quality, cleanliness, and consistency are non-negotiable, and it’s clear we missed the mark in a significant way during your visit.We genuinely appreciate you giving us a chance and taking the time to provide such honest feedback. While I understand why this experience left such a negative impression, I do hope we’ll have the opportunity someday to provide the level of hospitality and quality that should have defined your stay from the beginning.

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• User:Sarah K

  Trip type: Business

  Excellent

  29 Mar 2026

  Great valet service and assistance at the arrival. Thanks to yousif kollafThank you as he made the trip so much more pleasant Tobias Burkhalter, Owner at The Art Hotel Denver, Curio Collection by Hilton, responded to this review Thanks so much for the kind words, Sarah! We’re so glad your arrival experience set the tone for a great stay. Yousif will be so happy to hear your shoutout-he truly goes above and beyond to take care of our guests.Hope to welcome you back again soon!Cheers,Tobias

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• User:Homewood L

  Trip type: Business

  Inviting Event Space with Outdoor Ambiance, Artistic Charm & Welcoming Hospitality

  17 Mar 2026

  From the moment I arrived at the Art Hotel in Denver, I was greeted with warm hospitality on the 1st floor along with a glass of champagne & Hors d'oeuvres from the General Manager & his leadership team! This experience brought class with an upscale & impressive elegance as I was taken by the artwork throughout the hotel! The lit fireplace caught my eye immediately as I exited the elevator as the space was open & truly had an ambiance to it. I was drawn to the patio to enjoy the afternoon of fresh Denver cool air with cocktails & additional rounds of Hors d'oeuvres! We truly enjoyed attending the vendor showcase as the hallways were lined with multiple food offerings & many of industry leaders showcasing their products & brands! The hotel provided an artistic charm, event space & elevated food/Beverage options, along with the staff providing a perfect blend of hospitality that were both outstanding and welcoming! This is a must visit destination when you are in the city of Denver! Tobias Burkhalter, Owner at The Art Hotel Denver, Curio Collection by Hilton, responded to this review Hi Cynthia,Thank you so much for your beautifully written and thoughtful review. We’re truly honored you chose to join us and that your experience left such a lasting impression.It’s wonderful to hear that you felt welcomed from the moment you arrived-our General Manager and leadership team take great pride in creating those personal, memorable touches. I’m especially glad you enjoyed the champagne reception, hors d’oeuvres, and the overall ambiance of the space, from the fireplace to the patio experience.We love that you were able to fully take in the artistic elements of the hotel as well. Being so close to the Denver Art Museum, we strive to reflect that same creative energy throughout the property and our events.The vendor showcase is always a special experience, and it’s fantastic to hear you enjoyed the variety of culinary offerings and the opportunity to connect with industry leaders. Your kind words about our food & beverage program and team truly mean a lot-we’ll be sure to share your feedback with everyone involved.Thank you again for your recommendation and support. We look forward to welcoming you back the next time you’re in Denver!Warm regards,Tobias

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• User:katrina b

  Trip type: Business

  Networking event

  17 Mar 2026

  The property is beautiful and the staff are incredible! Tobias Burkhalter, Owner at The Art Hotel Denver, Curio Collection by Hilton, responded to this review Hi Katrina,Thank you so much for your kind words! We’re thrilled to hear you enjoyed the networking event and that both the property and our team made a great impression.Creating a beautiful space paired with incredible service is exactly what we strive for, so your feedback truly means a lot.We hope to welcome you back again soon for another event or stay!Warm regards,Tobias

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• User:Jasmin G

  Trip type: Couples

  Broken AC, poor communication.

  09 Mar 2026

  Checked in 3/6, room 911 and it was extremely warm in there. It was snowing so we through they just had the heater on for all the rooms. Turned the AC on and had been out for the majority of the day. Came back to the room around 10pm and it was extremely hot, blowing hot air. I believe the room was around 78°. That night I woke up about 4 times drenched in sweat. 3/7 I called the front desk and told them about the AC blowing hot air and they said they’d send someone up. Went out for the day and returned around 2pm and the room was extremely hot. I went downstairs to inform the front desk the room was still hot and the maintenance man overhead and informed me & the front desk person that the whole 9th floor AC was broken including the restaurant. The front desk person had no idea of the AC issue and the maintenance man advised 30-40 for repairs. I returned back to my room and maybe 3 hours later the maintenance man came to my room and informed us that there would be no repairs made because it was night time and stated we should switch rooms. He said he would take of that for us and gave us a chocolate for the inconvenience. We had to pack everything (3 night stay) and switch 8pm. We got placed into a suite and while it was nice it was hot, the tub water wouldn’t get warm, the shower handle was broke and the hand held shower wouldn’t turn on. 3/8 we spent most of the day in the hotel room as I was feeling sick, possibly from the hot room and the fact I’ve never been in such altitude. We spent the whole day with the door opened and around 5pm I called the front desk to inform them about the hot room. They said they would send someone up. I left to dinner around 6:30, returned by 8pm and the room was at 76°. I reached out via the chat and front desk said that the whole buildings AC was broken and they’re making repairs. They apologized for lack of communication and said repairs are underway. I asked for updates due to me, the customer having to reach out continuously. Front desk offered a fan which we happily took because it was SO hot. Slept with the balcony door open for airflow & once again a sleepless night. Between the heat, and cars racing outside we slept maybe 4 hours. 3/9 I asked for a late check out due to the lack of sleep and they did allow a 2pm check out. The room was still extremely hot and now we have a suite where we had to move the fan from the bedroom, to the bathroom. We had to keep the AC off as it was only blowing hot air. At check out when asked about our stay I did say it was horrible and I was offered credit. The staff were extremely friendly but the lack of communication was unreasonable. I’m sure I wasn’t the only person complaining about the hot room so why not take initiative? They had fans to offer, rooms with balconies so why not accommodate before having to reach out multiple times? I believe they handled the situation at hand poorly and it was a really big damper on my stay. I would not be coming back to this hotel nor recommending it. Ernesto T, at The Art Hotel Denver, Curio Collection by Hilton, responded to this review Thank you for taking the time to share such a detailed account of your stay. I want to sincerely apologize for the experience you had. What you described—especially with the extended heating and air conditioning issues, multiple room challenges, and the lack of clear communication from our team—is far from the level of comfort and service we strive to provide.The HVAC issue affecting the building during your stay was certainly an unfortunate situation, but we should have communicated much more proactively and consistently with our guests. I’m very sorry that you had to repeatedly reach out for updates and solutions rather than us taking the initiative to keep you informed and offer options. Being moved late in the evening after already spending time in an uncomfortable room only added to the frustration, and I regret the inconvenience of having to pack and relocate during your stay.I’m also disappointed to hear that the suite you were moved to had additional maintenance concerns with the temperature, tub water, and shower fixtures. That should have been thoroughly checked before it was assigned, and I apologize that it created further disruption—especially while you were not feeling well and trying to rest.While I’m glad our team’s friendliness stood out and that a late checkout was provided, I understand that it does not make up for the overall experience you had. Your feedback regarding communication and proactive guest care has been shared with our leadership team so we can address these gaps and improve how situations like this are handled in the future.We truly appreciate you bringing this to our attention and are very sorry that your stay was impacted in this way. Your experience is not the one we want our guests to leave with, and we regret that we did not deliver the comfortable and seamless visit you deserved.

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