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The Brown Palace Hotel And Spa, Autograph Collection

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The Brown Palace Hotel And Spa, Autograph Collection

locationDowntown, Denver - CO

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About The Brown Palace Hotel And Spa, Autograph CollectionAbout The Brown Palace Hotel And Spa, Autograph Collection

Location

The hotel is located in the heart of Downtown Denver, one block from the 16th Street Mall and the city's dining, shopping and nightlife. Denver Art Museum and Denver Performing Arts Centre are around 10 minutes' walk away, while Denver Zoo and Denver Museum of Nature and Science are around 10 minutes' drive away. The bus station is some 5 minutes' walk from the hotel, and the train station is around 15 minutes' walk away. The Loveland ski fields for downhill and cross-country skiing are about 1 hour's drive away.

Facility

The hostel was built in 1892. The hostel welcomes guests in a 9-storey building with a lift and 241 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hostel has a range of facilities for guests with disabilities. The hostel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a complimentary babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service and a hairdresser. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hostel has smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hostel include a gym and aerobics. Various wellness options are available at the hostel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments.

Meals

Various dining options are available, including a breakfast room, a café, a bar and a pub. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hostel also offers special catering options.

Payment

The hostel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Brown Palace Hotel And Spa, Autograph Collection Amenities at The Brown Palace Hotel And Spa, Autograph Collection

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Pub(s)

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1730

Very Good

484

Average

246

Poor

173

Terrible

147

Recent Reviews: 2780

  • User:Addy C

    Trip type: Business

    Historic gem

    rating04 Jun 2026

    Historic hotel – great location, walking distance from many restaurants. About 30+ min from Denver airport. Room always kept clean. Amenities include mini-fridge and coffee maker. No microwave. Bed was very comfortable. Nice closet space. They have smaller meeting rooms on the 2nd floor (check out the website to hear the story about each room) – the ballrooms are located across the skybridge at the Holiday Inn Express but you’d never know b/c the look/feel matches the Brown Palace. Staff are very nice. They have water stations on every floor but I think ice machines only every other floor. Lots of famous people stayed here – one of my colleagues stayed in the “Unsinkable Molly” room! And of course the hotel is also famous for welcoming the National Western Stock Show’s Grand Champion Steer into its beautiful atrium for the last 80+ years!

  • User:813kellyf

    Trip type: Couples

    No. Just no.

    rating29 May 2026

    I booked for a weekend get away for my husband’s birthday and our wedding anniversary. I booked, and paid for a king room. I booked at both restaurants, we even foolishly tipped the man who checked us in hoping for anything special they could provide. What an unbelievable waste of money and time. Our room was teeny with a queen bed. The man at check in didn’t even bother to tell us we couldn’t get the king bed I booked and paid for. *I think if we hadn’t contacted them upon our arrival to the room they would have happily kept the money I paid for the king room!* No air conditioning, no ventilation, and no bathroom fan. It was a sweltering box and that was in May. I would avoid this place like the plague in summer. They kept telling us “we are overbooked” as an excuse as to why I didn’t get what I paid for. I’m sorry, HOW LONG HAVE YOU BEEN IN BUSINESS?? HOW DO YOU NOT KNOW HOW MANY ROOM YOU HAVE WITH KING BEDS?? Don’t book the freaking reservation if you don’t have the room available. Such a scam by this hotel. They are riding on their name and happy to screw guests because what does it cost them? Hopefully anyone else’s business if I can help it. ABSOLUTELY not worth the exorbitant rates. Don’t even get me started on how much the valet costs!!I guess they hope they can distract customers with the elegance of the lobby, so while you are looking around they can screw you and ruin your special occasions. We checked out a day early, they were fast and furious with the food vouchers and the hotel did reimburse us the valet fees for our trouble. Alfonso Perez-Vega, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review Thank you for taking the time to write, and I am sorry. A birthday and an anniversary are exactly the kind of occasions we exist to make memorable, and on your weekend we did the opposite.Being placed in a smaller room than the king you booked and paid for is not acceptable, and neither is a room that left you uncomfortable and poorly ventilated. I am glad our team reimbursed your valet charges, but that does not make up for a stay that fell this far short when the occasion mattered so much.I would like to review your reservation personally and make this right. Please reach me directly at apvega@brownpalace.com with your details, and I will look into exactly what happened with the room you reserved and the comfort issues you described.Sincerely,Alfonso Perez-VegaGeneral ManagerThe Brown Palace Hotel & Spa

  • User:D B

    Trip type: Couples

    Don’t bother

    rating29 May 2026

    When told they allowed pets, we were thrilled. They told us there was a pet deposit that would be refunded if there was no damage. There is no damage, but because someone complained about the dog barking, they refused to give us the damage deposit back. A bunch of really brilliant people to go knock on the door…only to make the dog bark. Never mind the party being thrown across the hall. Don’t have a pet policy if you don’t want pets there. And also train your staff not to be a-holes to their guests. Pathetic prices for such a crappy room. Alfonso Perez-Vega, General Manager at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review Thank you for taking the time to share your experience, and I am sorry your stay left you feeling this way. We do welcome pets, and our intent is for that to be a genuine part of a warm stay, not a source of frustration.I would like to understand what happened, including the deposit, how the noise concern was handled, and the service you and your dog received. That is best done directly rather than here, so I hope you will reach out to me at apvega@brownpalace.com with your reservation details. I will personally look into it.We appreciate you giving us the chance to make it right.Sincerely,Alfonso Perez-VegaGeneral ManagerThe Brown Palace Hotel & Spa

  • User:Billie D

    Trip type: Business

    Stunning hotel

    rating26 May 2026

    From the moment I walked into the hotel I was in love. The beauty of the atrium, the room and its history, the food in the Ships Tavern was outstanding. The people who worked there went out of their way to make sure that we were happy with the hospitality. Estella in room service was such a ray of sunshine each morning we felt like we were leaving family when it was time to go. I am usually anxious to get home from a trip but when we left after 5 days we both felt like there was not enough time to enjoy all the place had to offer. The staff were so amazing that we hated to leave and immediately missed them. You can feel the history of the hotel all around you and the staff made it all the better. Can’t wait to return to just enjoy the hotel and the food and drinks and the genuinely caring staff. Don’t miss the the chance to stay there.

  • User:leiladablan

    Trip type: Business

    Horrible service!

    rating18 May 2026

    originally ended up writing a five-star review for my stay because the property itself was beautiful, but unfortunately my experience at the end completely changed my perspective.On the last day of my stay, there was a miscommunication regarding our reservation extension through our company. Instead of trying to understand the situation, Tatiana at the front desk and another young lady gave me only five minutes to check out and made me move out immediately. I was doing my best to calmly explain what was happening, but they would not listen and were extremely rude and dismissive. Brian K, Innkeeper at The Brown Palace Hotel and Spa, Autograph Collection, responded to this review Thank you for sharing your experience with us. We’re truly sorry to hear that your initially positive view of our property was overshadowed by the challenges you faced during your stay. It’s clear that the situation at checkout was deeply frustrating for you, and we regret that you felt rushed and unheard during a stressful moment. Your feedback regarding the communication and the manner of our staff is important to us, and we appreciate you bringing this to our attention.

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