Courtyard Fort Lauderdale Airport & Cruise Port

Recent Reviews: 799

• User:WETRAVl1

  Trip type: Friends getaway

  Poor Customer Service & Dirty. Needs Renovation

  02 Feb 2026

  Seems that this hotel has a policy that they won't allow early checkin. They made everyone wait until 4 pm so folks had to store their luggage throughout the lobby until the magic hour arrived and rooms were released. This hotel is used by travellers arriving from the airport on way to cruises so some people arrive quite early and have to wait in the lobby with their kids. The staff clearly did not enjoy their job and spoke bluntly to all the customers. This included reception and restaurant staff. Floor were very dirty even at 5 pm even though it had no rained, Our room couch had pulls all over it as if a cat had been sharpening it's claws. People on our shuttle from the airport had waited 1 hour before getting picked up. The location is good but I recommend you only book this hotel if you have no other options. Marriott Hotels, Guest Services / Front Office at Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, responded to this review Dear Guest,Please accept our apologies for the significant frustrations you experienced, from the delay in room access to challenges with the shuttle service. You have our assurance that we will address this with the appropriate teams. We will address the issue with the appropriate teams to prevent similar situations from occurring in the future and to ensure better punctuality in the future. Thank you for bringing this to our attention; we genuinely appreciate your patience. We also apologize for the behavior of our associates. We will discuss your remarks with the relevant individuals as we strive to enhance our guest experience at all levels. Additionally, we are sorry for the cleanliness issues you encountered during your visit and your disappointment with the condition of our rooms. We will share your comments with our housekeeping and maintenance teams to see where we can make improvements. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience we are known for.Best Regards,Leadership TeamCourtyard Fort Lauderdale Airport and Cruise Port

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• User:kewkew00

  Trip type: Solo travel

  Room = Normal/Fine. Customer Service = Zero.

  24 Jan 2026

  The room is clean and normal - - like any other room you would expect.The customer service is just awful...and...I already don't expect much.If you get in around dinnertime, it might be a good idea to use Door Dash (I didn't have a car due to leaving the next day). Bistro: The (evening) employee seemed to have an attitude. It was obvious that she didn't want to be bothered. She might be a good person, but she certainly doesn't have the right skillset to be in this type of industry.The male who brought the food to my table just threw it down - - he said nothing, even after I thanked him for it...not a single word. He also seemed to be have an attitude or just having a bad day. We don't get to give customers our overflow of emotions on bad days. Those of us traveling have a lot to deal with too. The food...very...just...okay. Marriott...I won't stay here again because of the people you are choosing to hire. Even the two people I dealt with at the front desk (last night and this morning) weren't helpful. On another note, I went to the bistro area for breakfast. The young lady behind the counter was working really hard. She was handling the cash register AND making food AND delivering food to tables. It was not the most sanitary setup (so I didn't eat there), but it appears she was expected to do it all. I know companies want to save money, but I thought that was a bit strange given that there are health codes when it comes to working with food.It's a "no" for me. :-) Marriott Hotels, Guest Services / Front Office at Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, responded to this review Dear kewkew00,We sincerely apologize for the level of service you encountered, which was far below the standard we strive to uphold. Your experience with our team members, both in the Bistro and at the front desk, is unacceptable, and we are addressing these concerns directly with our appropriate teams so that such matters do not happen again. We also appreciate you highlighting the concern regarding our breakfast service. Ensuring both thoughtful hospitality and strict adherence to all health and safety protocols is our fundamental responsibility. We are reviewing this process immediately to ensure proper standards are maintained. While we are pleased you found the room accommodations clean and comfortable, we regret that this was overshadowed by the shortcomings in service. Your feedback is invaluable in helping us improve going forward. We are grateful for your patience, and we hope for a chance to restore your confidence in our hotel.Best Regards,Leadership TeamCourtyard Fort Lauderdale Airport and Cruise Port

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• User:LINDA K

  Trip type: Family

  Loss of personal property due to an employee

  07 Jan 2026

  This review is not about the hotel property itself, but rather the lack of respect an employee of the hotel had regarding a customer's personal property. Therefore, I would not recommend this hotel even if the actual hotel was the best I ever stayed in. We stayed at this hotel prior to a cruise on April 18, 2025. After we had checked out and were preparing to board the cruise, I realized I had left my eyeglasses at the hotel. I contacted the hotel as soon as we were in our room and received an email from an employee stating that she had found my eyeglasses and provided me with the information on how to have them returned to me. I did as she instructed and notified her of such that same afternoon. We were overseas for several weeks after the cruise was completed, during which time I emailed this employee directly numerous times with no response. I contacted the company that I was told would be returning my glasses several times as well but still no glasses. Fast forward to our return home in Indiana in June 2025, I spoke directly with this employee by phone and she stated that she had been out of the office, would review her emails and respond to me in a few days. Again no communication from her so I once again contacted the company that was supposed to be returning my glasses and they sent a group email to several contacts regarding this matter. I finally received a call from the hotel manager who, after speaking with the employee, was told the employee had "left them on the desk" after finding them. The manager searched the property but my $700 pair of eyeglasses were nowhere to be found. A claim was filed through their insurance company but as of this date, they have not reimbursed me for my loss, even though it was due to negligence by this Marriott employee to safely secure my eyeglasses until they were returned to me. So my warning to potential customers is if you leave any property behind at this hotel, do not expect you will see it again or be reimbursed for the loss even if it's because of an employee's actions - or inactions in this case. Marriott Hotels, Guest Services / Front Office at Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, responded to this review Dear L8486UMlindak,Please accept our sincerest apologies for the frustration and disappointment you have experienced, not only due to the loss of your eyeglasses but also for the significant breakdown in communication and follow-through from our team. This is not the standard of care we expect our associates to provide, and we are truly sorry for the negligence that occurred after your glasses were found. We certainly understand the frustration and inconvenience this must have caused. Although the hotel is not responsible for items left behind by guests, we do everything in our power to help locate the items, as we did in this case. We continuously strive to maintain a secure environment for all guests and their belongings, with protocols in place for managing and safeguarding property within our premises. We value your feedback as it plays an essential role in our ongoing efforts to enhance our guest experience. Thank you for staying with us, and we hope you will revisit us the next time you are in our area.Best Regards,Leadership TeamCourtyard Fort Lauderdale Airport and Cruise Port

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• User:manuel s

  Trip type: Family

  OK for one night

  05 Jan 2026

  An average hotel close to the airport and cruise terminals. Overall, it feels somewhat worn down. Only one small elevator was working during our three-day stay, while the other was out of service the entire time, forcing several guests to use the stairs. This hotel seems mainly suited for a one-night stay for cruise passengers flying into Fort Lauderdale. The surrounding area is full of similar hotels, so there are plenty of other options to consider. It’s quite pricey for what you get, and there is an additional fee for parking. It’s not terrible—just average. Marriott Hotels, Guest Services / Front Office at Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, responded to this review Dear Many91,While we are glad to learn that you liked our ideal location and its proximity to the airport and cruise terminals. We are sorry that you were not entirely satisfied with the condition of our property. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We also apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly.Additionally, we regret your disappointment with our parking fee. We take pride in offering competitively priced parking fees, which are presented on our website, enabling guests to access this information before making a reservation. Thank you for your understanding, and we hope you will give us another chance to make a better impression. Best Regards,Leadership TeamCourtyard Fort Lauderdale Airport and Cruise Port

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• User:Storyteller583195

  Trip type: Couples

  WON’T RETURN

  05 Jan 2026

  Last choice next time. Staff was friendly and room seemed clean enough, but one elevator is out and the other is incredibly slow and trying to accommodate a 6 story hotel! The hall carpet was trashy and had not been vacuumed in many number of days it seemed. Nothing complimentary in the lobby as with other hotels which usually have morning coffee, and evening fruit or cookies. The breakfast was expensive and not good. Understaffed. Marriott Hotels, Guest Services / Front Office at Courtyard by Marriott Fort Lauderdale Airport & Cruise Port, responded to this review Dear Storyteller583195,Please accept our apologies for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We also apologize for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Additionally, we have taken note of your comments regarding the breakfast and the lack of complimentary lobby amenities; we will review this with our team to see where we can make improvements. We hope you might reconsider us in the future, allowing us the opportunity to provide a more complete and comfortable stay.Best Regards,Leadership TeamCourtyard Fort Lauderdale Airport and Cruise Port

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